Médis Reviews 32

Absolutely dreadful follow up service from medis.
After having surgery physio was a requirement.
Every document requested by medis was sent via their app and direct to the expenses department via email.
Needless to say they have stated these either haven't been sent or received and need to be resent via postal service.
I was promised a return phone call two weeks ago, I'm still waiting.
Have completed an online complaint form.
Would I recommend. Definitely not at this stage. After talking to several Portuguese friends they are completely surprised at the behaviour of medis as it doesn't seem to happen to Portuguese people. So perhaps medis have a hidden agenda against foreigners using the service. Paying over 350 per month for this service is not acceptable.
If looking for a medical insurance, I cannot recommend medis.

I am willing to adjust my rating here, but my experience with this insurance has been disappointing. It often feels like a “ghost policy”: whenever there is something to be covered, it ends up being outside the network, or I receive additional emails asking for clarifications, which complicates and delays the process.

Do not communicate with clients about their plans. Dont be surprised if you are at the doctors and have to pay much more than expected because they changed the tarif on you.

Takes weeks to receive replies from them.

Customer support with this company is such a joke that they cannot even provide a proof of insurance document or replies to simple questions. For example, after multiple calls and lots of patience, they provided the wrong document twice (clearly no one is checking what they sent) and then told me I just needed to wait, despite needing this for an important visa meeting. I've also previously waited 3 weeks to receive an answer to a simple question regarding EU coverage (which they do not provide, but do not specify anywhere either).

I have been a client for over 3 years and yet cannot even get a simple document sent to my email within 2 weeks, so how can I trust them to provide medical coverage in a time of need?

Don't waste your time and money with Medis - there are multiple other smaller providers that can work a lot faster. They're also not that cheap, they increase your price every year for no good reason, and they only cover you in Portugal.

I have been a Medis member for 9 years. Mostly the service has been acceptable, but their annual premiums are now increasing at a very high rate. In the last 2 years, my premiums have increased on average of 20% per year without any change in my use of the services.

I was unfortunate and got cancer in 2021. Médis upgraded my cover without extra payments, I got a call from someone to explain everything, I'm entitled too as a cancer patient. She told me, I can get a wig for up to 500 € and they pay for it. They paid for everything, chemotherapy, immunotherapy, radioterapia, operation. I had the opportunity to compare with other insurances here in Portugal and Médis has been very good to me through this whole process. I recommend them to everyone

I have just read previous reviews on this company and do not need to add to the horrific reviews. I can only advise anyone thinking of using this company to avoid it like the plague. My experience with them has been the worst of any - ever! Avoid avoid avoid!

We were lured by Medis inexpensive offers and English advertisement. Well, English support does not really exist. If you are lucky and do get through to an English speaking support agent, they will lie and get you into a world of troubles.

Before visiting a doctor, we checked everything with those scarcely available English support and went for a supposedly free check-up. Of course, nothing was free. So I cancelled the insurance and forgot them. Now a year later, I am receiving an email from collectors.

Medis is one of the worst expamples of Portuguese customer support and integrity. They take zero responsibility for their words and promises. Clearly, my advice is to stay way.

My husband and I joined this insurance through Millennium Bank. We pay together a considerable sum of 120 euros for both of us, every month. At the moment of truth when I submitted a receipt, including a doctor's prescription for the examination and treatment I did at a private clinic, they avoided giving me a refund. I called them on the phone and they lied that they sent a letter in the mail, of course nothing arrived in the mail and we have no problem with receiving letters home. When I sent emails they didn't bother to respond to them. Just a company of liars. They take a high amount from you every month but it doesn't give anything. We are canceling this insurance. It is better to use the public services or pay yourself to private clinics if necessary.