Medscope Reviews 

377
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Easy to order. Only thing was took a little longer than I expected for delivery but that was Royal Mail being rubbish and failing to redirect delivery even though they acknowledged it, took an extra 3... See more

Rated 5 out of 5 stars

i ordered these little pads they are amazing so much better than plasters as they do stay stuck even after showering or bathing, just the right size as well, although i do have the bigger sizes too,... See more

Rated 5 out of 5 stars

I requested Siemens urinalysis strips (Multistix GP 25) having been assured be email that there would be a decent expiry date. This was after two unfortunate orders from other suppliers when in the fi... See more

Rated 5 out of 5 stars

The product is authentic and offers good services. Good quality at the same time has a competitive price with other sites/brand. Allows to engrave names for free while others you need to pay extra. Th... See more

Company details

  1. Medical Supply Store
  2. Hospital Equipment and Supplies Store

Information provided by various external sources

Medscope is a supplier of quality medical equipment to medical and healthcare practitioners such as hospitals, GP surgeries, clinics, nursing homes, care homes as well as prisons, schools, emergency services and local authorities. Blood Pressure Monitors, Spirometer, SAD Lightbox, Doctors Bags, Diagnostic Equipment, Clemente Clark, A & D Instruments, X-Ray viewer, Stethoscope, Medical Fridge, Clothing, Clogs & Body Fat Monitor are some of the quality products offered by us at reasonable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

377 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(377)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Will be ordering again

Site was very clear and easy to use… Great pricing and free engraving.. Quick delivery and nice to know the company is local and that I’m helping a local business.

Will be ordering from you guys again!

November 26, 2022
Unprompted review
Rated 1 out of 5 stars

Cancelled order without warning. Not sure I trust this site.

Medscope cancelled my entire order. I bought products using the black friday discount and I was happy with my order. They then cancelled part of my order without explanation. I wanted to cancel another order I had with them and they told me I had to refuse delivery of the item and wait for a refund. Not good enough. I'll not be using them or their other company medisave again unless they can get the products to me at the price I paid for them.
Excellent reply, not offering to help me in any way. I am a healthcare professional and was potentially a long term customer. The other order I had with you was left on my doorstep and did not require a signature. Therefore, I had to return it at my inconvenience. I will be letting my colleagues know about Medisave/medscope. If you had emailed me, I may have been willing to wait for stock of the other items and taken receipt of part of the order. It just seems crazy to me to cancel the entire order and lose the business.

November 28, 2022
Unprompted review
Medscope logo

Reply from Medscope

Hello

Thank you for your feedback

I am sorry for the problems with your order. As explained via email. stock was showing as available when you ordered but due to the volume of orders received, it was allocated to customers who placed orders before you. There is an email that is sent when orders are cancelled and this advises that the product was unfortunately unavailable (the manufacturers are having production and supply issues, which are sadly beyond our control).

You placed another order and when you attempted to cancel this order, it had already been sent with the courier- as such, we could not cancel it so advised you to refuse the delivery and it would be returned to us (saving you the hassle of having to return the order to us).

I am sorry for any inconvenience caused.

Medscope Medical Supplies

Rated 1 out of 5 stars

AVOID THIS SITE: Order didnt arrive

Order didnt arrive, paid for next day DPD delivery
Update on response below: I paid for next day delivery, you were silent for 3 days then you cancelled my order, then decided to communicate after I posted this review.
I will avoid your company from now on, poor excuses

November 24, 2022
Unprompted review
Medscope logo

Reply from Medscope

Hello

I am sorry that we were unable to process your order- this was due to a lack of stock to send to you

All companies are unfortunately experiencing stock and supply issues- as soon as we were aware of the problem, your order was cancelled and a full refund was raised.

An email was sent to you to keep you updated.

Thanks

Medscope Medical Supplies.

Rated 5 out of 5 stars

Outstanding

Outstanding. Emailed invoice automatically came though, swift confirmation email, nice notification that it was sent, tracking, delivery. While I appreciate I may have been a lucky one, I paid for standard delivery, and the price of less than a coffee it was dispatched the same evening I ordered it (around 6pm), and it was delivered the following day before 12pm. Madness. Competitive costs from Medscope too. Excellent.

November 25, 2022
Unprompted review
Rated 2 out of 5 stars

Don’t bother with DPD delivery

I ordered some lateral flow tests on 14th Nov and chose the DPD delivery for next day and it confirmed delivery for 15th. The next day came and they did not arrive. I emailed and haven’t had a response from an actual person, instead just automated emails saying my order has now been dispatched and it’s not being delivered until 17th! Not happy that I paid for a specific delivery and it has not happened and not had an email from an actual person!

November 14, 2022
Unprompted review
Medscope logo

Reply from Medscope

Hello

I am sorry for the problems with your order.

It's a little unfair to say that you never had a response from an actual person, as you sent us 2 emails and both were replied to promptly.

You sent us an email on the 15/11 at 7.33pm and my colleague Cerys replied on 16/11 at 12.45pm.

You then sent us another email on the 16/11 at 3.12pm and my colleague Cerys replied to this email on the 17/11 at 9.44am

I am sorry that the order was delayed, but this was sadly due to an issue that DPD had with their sorting process at the main hub- we processed a refund of the delivery charge that you paid.

Thanks

Medscope Medical Supplies

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, delivered less than 24 hours after ordering a stethoscope with engraving. Very satisfied with the whole process from start to finish

November 10, 2022
Unprompted review
Rated 1 out of 5 stars

My item was delivered by DPD to my back…

My item was delivered by DPD to my back garden and left there in the pouring rain in a brown paper bag for 3 days.
I have been trying contacting Medscope via email for over 5 days now and heard nothing back despite multiple emails. There is no contact number as they say they keep their prices down this way but actually, the stethoscope was the same price on other websites.
Will have to take this further. Very disappointed with this company and would not recommend

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Received my order very quickly

Received my order very quickly, I did have a item missing, I emailed medscope and my missing item was with me the next day. I would highly recommend medscope.

October 6, 2022
Unprompted review
Rated 5 out of 5 stars

Recently ordered a stethoscope.

Recently ordered a stethoscope from here. Received it without my engraving. Medscope were extremely efficient in rectifying the issue. Overall a very pleasant buying experience! I will be using them again in the future.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, ordered on the 3rd, was delivered in the morning on the 4th !!
The engraving wasn't perfectly straight and had a couple of small burn marks, but it's still clear to read. Overall, Great service and speedy delivery, would recommend!!

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service at an excellent price

I ordered an engraved stethoscope and a case (which you get half price with a stethoscope) on Saturday. I paid for next day delivery but assumed it would be here on Tuesday; next working day, however it arrived today - Monday. I had made a mistake with the engraving and emailed to change it. I didn’t get a reply so assumed it would arrive wrong. It didn’t. I’m delighted with the service and I know my daughter; who has just started as a student paramedic, will be really chuffed with her early Christmas present. All of the above plus the fact that it was the cheapest price on the internet means that I wouldn’t hesitate to recommend this company.

October 3, 2022
Unprompted review
Medscope logo

Reply from Medscope

Hello- thank you for providing such lovely feedback! We are so glad that we exceeded your expectations, and it's great to hear that your daughter is training to become a paramedic! Thanks again and take care. Medscope Medical Supplies.

Rated 1 out of 5 stars

Medic bag ordered

Medic bag ordered. 4 days later I received a text saying that the item was cancelled that's it no further correspondence from the company. Very disappointed with this type of communication and service. I will not buy again from the company

July 13, 2022
Unprompted review
Medscope logo

Reply from Medscope

Hello

Thank you for leaving this review, and I am sorry that we were unable to process your order.

Your order was placed on Saturday (we are closed at the weekend), and was sent to the Warehouse for processing on Monday.

When the Warehouse team tried to pick your order, it was discovered that the item you ordered was sadly damaged and could not be sent to you (we did not have any other stock available of this bag).

I do need to emphasise that we cancelled your order and raised a refund request as soon as the issue was highlighted (unlike some companies, who make you chase them multiple times to obtain a refund).

Medscope Medical Supplies is an ecommerce platform- our systems are automated, and this allows us to offer lower pricing on products.

When an order is cancelled by the Warehouse team, this triggers the Order Cancellation notification that you received.

I do apologise for the issues that you have encountered.

Medscope Medical Supplies

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