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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its high-quality products, especially accessories for Apple devices, which are often hard to find elsewhere. Many appreciate the efficient and fast delivery service, along with the excellent customer service that is described as helpful, responsive, and professional. People frequently highlight the ease of ordering and the overall positive experience, leading many to become long-term customers. However, some customers reported receiving faulty items and experienced difficulties with the return process, including delays in refunds and repetitive communication during customer service interactions.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and curated selection of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast and... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the excellent... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and helpfulness.... See more

Quality

Users describe positive interactions with quality, consistently praising the high-quality products that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought a number of accessories for my Macs from MegaMac, partly because they're the UK stockist for OWC, a company in the USA that make really useful add-ons for the Mac. On one of my first purch... See more

Rated 5 out of 5 stars

Megamac is one of the few suppliers that stocks a good range of accessories for Apple Mac devices. I previously bought some OWC gear from them, and that went all smoothly. When one of these items had... See more

Rated 5 out of 5 stars

I ordered from MegaMac a few years ago and only recently had an issue with the product I bought. I emailed to see if the issue could be resolved and despite the fault not being covered under warranty,... See more

Company replied

Rated 5 out of 5 stars

Brilliant! I purchased the new Nomad IPhone Air leather back that was on back order with Nomad, Sandra from customer services let me know straight away and then continually updated me on progress! Gre... See more

Company replied


Company details

  1. Computer and Accessories Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store

Written by the company

Based in London but globally focused, MegaMac is a platform where technology, fashion and creativity intersect. We feature rigorously curated brands, from established industry leaders to fresh, up-and-coming innovators. Every product earns its place through uncompromising quality, design, and purpose. MegaMac is privately owned, giving us total freedom to be quick, creative, opinionated, and true to our vision. Our founder is hands-on and leads daily operations with deep care and high standards. This isn’t a store. It’s a point of view. Welcome to MegaMac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

985 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shop in a useful niche.

Nice little shop with a well-curated range of fancy Mac stuff. I have bought a few photo and video things and found the quality high and the service very quick. Quite often has stock of high end imports when other places don't.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent store for Apple accessories

I bought a phone case and an Apple Watch strap from MegaMac - good price, swift delivery.

What's surprising is that I find myself checking out fairly regularly as it has a well-curated list of good quality, useful Apple accessories. There are always interesting options to browse.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Loyal customer of Megamac

I'm a long time customer of Megamac, having purchased accessories for my iPhone, and peripherals for my mac several times from them.

Every interaction with the site, and the people who work behind the scenes has been excellent. Great customer service, easy ordering and quick shipping.

October 17, 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi James,

A long time MegaMac customer? We love the sound of that. T.hanks so much for being a part of MegaMac, we’re glad we’ve been able to deliver every time, and we won’t be slowing down anytime soon.

Best,
MegaMac Team

Rated 5 out of 5 stars

Brilliant innovative products and…

Brilliant innovative products and brilliant customer support, oh and competitive pricing ..... what more could you ask for?

May 1, 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Michael,

You’re making us blush! Not sure what more we could add either, but we’ll keep trying - thanks so much for the support.

Best,
MegaMac Team

Rated 5 out of 5 stars

Brilliant service from MegaMac

Brilliant service from MegaMac - I’m a big fan of their Nomad products in particular and they allow myself as a UK customer to purchase their products without paying the hefty postage fee I otherwise would have to ordering directly from their California based store.

April 16, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Laurence, we're really happy to hear you love Nomad as much as we do. Thanks for supporting MegaMac - it means the world to us!

All the best,
MegaMac Team

Rated 5 out of 5 stars

Don’t hesitate!! Excellent quality

I’ve bought many aftermarket watch straps for my Apple Watch. Most don’t last, some don’t fit quite right. This is not the case with MegaMac. I purchased the Nomad Waterproof Sport Strap three and a half years ago, and it’s as good as it was the day I bought it. Are they slightly more expensive than some of the other aftermarket straps, yes. Are they worth it, absolutely!

April 14, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Steven, we're happy to hear that your Nomad strap is looking flawless after all this time! Thanks for stopping by, and feel free to reach out anytime if you need help in the future :)

Best,
MegaMac Team

Rated 5 out of 5 stars

Have shopped with megamac countless…

Have shopped with megamac countless times the returns process is simple and the service is easy, and the personal touch you get from the company speaks volumes

March 1, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Aaron,

Thanks so much for your kind words, you made our day!

Best,
MegaMac Team

Rated 5 out of 5 stars

Great source of Apple Accessories

MegaMac are a great source of Apple accessories not easily obtainable in the UK, such as Nomad, and usually offer better value than buying direct from the US.

April 8, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Robert,

Thanks for the feedback, it’s great to know we’re on the right track.

Best,
MegaMac Team

Rated 5 out of 5 stars

Genuine products at great price …

Easy to order stuff from here and delivery was perfect, on-time. Customer service was great too.

April 9, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi,

Thanks for this, it’s always encouraging to hear.

Best,
MegaMac Team

Rated 5 out of 5 stars

Great curated selection of products

Great selection of products not easy to find elsewhere and great human service. The curated line of quality products keeps me going back.

April 8, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Mr Hampson,

Thanks for your review, we're really glad you’re enjoying the selection and our customer service!

Best,
MegaMac Team (100% human powered)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, Great price

March 31, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Andrew,

Thanks for sharing your feedback!

Best,
MegaMac Team

Rated 5 out of 5 stars

One of the best shopping experiences I know

Fantastic products, good prices, fast shipments and great customer service, what's not to like! I have been mega happy with MegaMac every time I've needed something and feel like this shop is so undervalued. Always my number one choice for all accessory needs.

December 2, 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Laura,

We’re mega happy to read this! Thank you for such kind words, we really appreciate your support.

Best,
MegaMac Team

Rated 5 out of 5 stars

Best customer service

Products are great, and always the quickest and most helpful customer service.

March 23, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Chris, great to hear this!

It's always nice when things go smoothly, thank you for sharing.

Best,
MegaMac Team

Rated 5 out of 5 stars

Quality product and fast delivery

Fast delivery. Lovely thick quality Kevlar cable. Thanks MegaMac!

March 22, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi,

W're really pleased to hear everything went well for you, thanks for sharing your feedback.

Best,
MegaMac Team

Rated 4 out of 5 stars

Good experience

Everything ok, apart delivery time

March 30, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Davide,

Great to hear you had a good experience overall. We’ve noted your feedback on delivery and if it were entirely up to us, we’d be delivering the second you click “place order”! We’re always working to make things quicker where we can.

Best,
MegaMac Team

Rated 5 out of 5 stars

Best place to get my Mac SSD

Best place to get my Mac SSD, I recommend them all the time!

February 3, 2026
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Mirav,

That's what we're here for, thanks for your support :)

Best,
MegaMac Team

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service from this company can’t fault them one bit great communication at all times and fast postage and also very helpful last year when I ordered something I needed for holiday they posted it out same day so I received it in time for my holiday.

August 13, 2025
Unprompted review
MegaMac logo

Reply from MegaMac

Hi Michael,

If we could frame this review, we would! Thanks for sharing!

Best,
MegaMac Team

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