www.memory-mattress.co.uk Reviews 

112
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I have bought 4 mattresses off this company and I want another one, but they ignore my emails and phone calls, probably about 12 attempts for recommendation of new mattress. This is from December, b... See more

Rated 1 out of 5 stars

Shocking customer service when I made my first and only complaint, as mattress hadn't lasted two years. I've bought in excess of 7 mattress and the quality and life of them has got progressively wo... See more

Rated 2 out of 5 stars

For the first few weeks my mattress was wonderful, but slowly and surely it deteriorated, and after just 10 months I was sleeping in a permanent pit, with no back support whatsoever. We had the cheape... See more

Rated 2 out of 5 stars

This is the fourth mattress we have bought from Memory Mattress and in the past we have been very happy with the quality of the product and the service. However, this time I was disappointed with the... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

Memory-Mattress.co.uk are a Family Run Business and we have been established since 2005 and we pride ourselves on a personal honest service, Selling memory foam mattress and memory toppers, at well below high street prices. We offer a 14 day money back guarantee and a 5 year manufacturers warranty. With free next day delivery


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1.8

Poor

TrustScore 2 out of 5

112 reviews

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1.8

All reviews

(112)

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Rated 1 out of 5 stars

Awful customer service to loyal customers

I have bought 4 mattresses off this company and I want another one, but they ignore my emails and phone calls, probably about 12 attempts for recommendation of new mattress. This is from December, before covid 19 lockdown.

I guess they may not be trading anymore, either that or they are just rude.

April 29, 2020
Unprompted review
Rated 5 out of 5 stars

I don't buy from anyone else!

I don't buy from anyone else!

Have bought at least 5 mattresses from Memory Mattress now and have always been delighted. They are a local company to me and its a pleasure to support them. Staff are helpful when you call, ordering online is super easy, and I've always been happy with their comfy and high quality product. Most recent purchase was for my 4 year old's big girl bed - only the best is good enough for her!

October 4, 2017
Unprompted review
Rated 1 out of 5 stars

Shocking customer service when I made …

Shocking customer service when I made my first and only complaint, as mattress hadn't lasted two years.
I've bought in excess of 7 mattress and the quality and life of them has got progressively worse.
I won't be a customer anymore.

June 29, 2017
Unprompted review
Rated 5 out of 5 stars

Returning Customer

Mark and Amanda never fail to deliver.

We bought a cheap memory foam mattress and it has lasted two years, so now we are back with our original supplier. Original mattress supplied circa 2002.

We had a few problems with our carrier and Mark and Amanda allowed us to arrange to have our new mattress delivered to their premises and our carrier picked it up from there.

The new mattress is now in use and my back problems have again been made good as per the original mattress.

The only downside this time is that because carrier's wanted a lot of money to deliver to Spain Mark and Amanda had stopped delivering to Spain, hence us using our own carrier.

But anyway, we are very happy with our new mattress.

Cheers and thanks to Mark and Amanda.

David and Carol

November 16, 2016
Unprompted review
Rated 5 out of 5 stars

100% Recommended

Ordered Breasley Synergy 9000 memory foam mattress from memory-mattress.co.uk at the lowest price I could find on the net. Customer service was second to none, with regular personalised communication at each step of the process. The mattress was available for delivery quicker than the estimated lead time and delivery was made on the day of the week requested, just four working days after order placed. In addition, the courier used includes the service where you can change the delivery date if required and also, on the day of delivery, texted an expected one hour delivery slot. The mattress itself is superb, so comfortable and gives a good night's sleep, without aches and pains in the morning. There is a bit of an odour to the mattress at first but after a few weeks it has gone. Would absolutely 100% recommend memory-mattress.co.uk to anyone considering purchasing a memory foam mattress.

October 22, 2016
Unprompted review
Rated 5 out of 5 stars

Perfect mattress, perfect customer service

I am so pleased that I chose these as our new mattresses. I have paid so much more for mattresses before which were uncomfortable and so pleased with these evolution mattresses which are incredibly comfortable and supportive. I also bought the pillows which are the best pillows ever. The customer service is excellent with updates through every stage. I would thoroughly recommend the company and the product- perfect experience in every way. The delivery was excellent- came in the hour slot as per email. I was concerned the mattresses and pillows might have an odour, but odour free. I am sleeping so much better and waking refreshed . My only slight concern is that now I am struggling to get out of bed in the morning due to my new found comfort.

October 6, 2016
Unprompted review
Rated 5 out of 5 stars

evolution 2o mattress

I recently stayed at a guest house and slept on one of these mattresses. As soon as I came home I ordered this and it arrived 4 days ago. Very comfy and I am sleeping much better now. I recommend this company and this mattress.

September 25, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service, top quality products and keen prices

Memory-mattress was recommended to me by a bed & breakfast owner whose establishment I stayed at a few months ago (I'd had the best night's sleep ever, which was welcome relief as I've begun to suffer from arthritis in the last couple of years). I contacted the staff at memory-mattress who were friendly, extremely helpful, and clearly appreciative of any potential business. I placed my order for a Synergy 9000 mattress and two memory foam pillows at 10:30 on a Thursday, and received my order the following day - impressive! These products are absolutely top quality (after almost two years of waking up incessantly through the night, I am finally sleeping comfortably through until morning!), the service from the team at memory-mattress has been first rate, and their prices are very competitive. Highly recommended.

July 27, 2016
Unprompted review
Rated 4 out of 5 stars

Consistant High Standards

This is the second time we have used Memory-Mattress. The first was 8 years ago so we decided to replace our existing model. The Evolution is brilliant and even better than our original purchase. Well done for the consistently high standard of service and quality of your product. We have recommended you to our friends.

June 12, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Cannot praise this company enough. Excellent service with prompt delivery and service. This is the second mattress we have had from this company (we have replaced our old one after many years service) and are once again experiencing really comfortable nights. Thank you

March 10, 2016
Unprompted review
Rated 5 out of 5 stars

Pure Comfort!

Purchased my first mattress from Memory-Mattresses 7 years ago and have been really pleased with it but decided a few week ago that it was time to replace it. Had a good look on the Internet for a new mattress and Memory-Mattresses came up tops again for quality, price and speed of delivery. New mattress is a SYNERGY 9000 and the comfort level is truly amazing, as are the two free memory foam pillows!!

November 23, 2015
Unprompted review
Rated 5 out of 5 stars

Just as good as the previous one.

This is the second mattress I have purchased and I can truly state that their mattresses are the best I have ever slept on. The service and delivery was excellent. I can highly recommend the Memory Mattress co.

September 7, 2015
Unprompted review
Rated 5 out of 5 stars

Synergy Re 9000

A mattress can change your life?
YES IT IS!
I have suffered for many years from back pain every morning for many years!
I have tried many mattresses but I never solved the problem.
Today I can sleep and wake up in the morning in great shape.
THANK YOU!

September 6, 2015
Unprompted review
Rated 5 out of 5 stars

Continued excellent service. Would recommend to anyone!

I have used Memory-mattress for a total of five matresses now over many years, every time the delivery has been swift and easy to track.
Mark and the rest of the team are always helpful and quick to respond.
Only issue we have ever had was due to damage by the courier, this was acknowledged and dealt with in a very speedy, pleasant and professional manner.

The Mattresses are excellent quality, long lasting (I have purchased so many due to having 2 children and also upgrading our own bed size), and most importantly very comfortable.

100% Recommended, would not hesitate to use again.

Darran Payne

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

As expected.

Once again a very professional service with next day delivery achieved as you stated. This from one very happy customer.

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

Synergy 9000 mattress, supreme comfort

We have been using mattresses from Memory-Mattress.co.uk for the last five years, for ourselves and for our guest rooms. Not a single visitor left without commenting on the extraordinarily restful and comfortable sleep they enjoyed. Same feel and comfort with our latest acquisition, the Synergy 9000 mattress, delightfully cool in hot summer nights.

August 8, 2015
Unprompted review
Rated 5 out of 5 stars

Returned customer, satisfaction guaranteed!

I bought my first mattress from them about 6 years ago, it was King size and it it still in perfect shape and looks new. I recently bought a triple bunk bed for the kids and decided to buy single mattresses, result; satisfied with the product and the service and I got 2 nice pillows for free. Top company.

July 3, 2015
Unprompted review

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