www.memory-mattress.co.uk Reviews 

112
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I have bought 4 mattresses off this company and I want another one, but they ignore my emails and phone calls, probably about 12 attempts for recommendation of new mattress. This is from December, b... See more

Rated 1 out of 5 stars

Shocking customer service when I made my first and only complaint, as mattress hadn't lasted two years. I've bought in excess of 7 mattress and the quality and life of them has got progressively wo... See more

Rated 2 out of 5 stars

For the first few weeks my mattress was wonderful, but slowly and surely it deteriorated, and after just 10 months I was sleeping in a permanent pit, with no back support whatsoever. We had the cheape... See more

Rated 2 out of 5 stars

This is the fourth mattress we have bought from Memory Mattress and in the past we have been very happy with the quality of the product and the service. However, this time I was disappointed with the... See more

Company details

  1. Bedroom Furniture Store

Information provided by various external sources

Memory-Mattress.co.uk are a Family Run Business and we have been established since 2005 and we pride ourselves on a personal honest service, Selling memory foam mattress and memory toppers, at well below high street prices. We offer a 14 day money back guarantee and a 5 year manufacturers warranty. With free next day delivery


Contact info

1.8

Poor

TrustScore 2 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(112)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect mattress for a perfect nights sleep.

I was recommend this company via a friend who bought a mattress and I would definitely recommend this company, their responses to any query's I had before the sale were dealt with quickly and efficiently.

The memory foam mattress I purchased I'm very happy with and it arrived quickly.

July 16, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Dear Lorraine,

Please say thank-you to your friend for the recommendation and we are pleased you are also happy with your mattress!

Hope you will enjoy your new mattress in years to come.

Kind regards,

Mark and Amanda.

Rated 5 out of 5 stars

Marvellous Mark at Memory-Mattress!

I've been having mattresses, toppers and pillows from this company over the last 10 years. The product is wonderfully comfortable - I can truthfully say that even after all this time, every night I get into bed I thank heaven for the sheer luxury of it! At the end of a hard day's work it's such a huge treat.
As for customer service - Mark and everyone are always so helpful. My husband had a bad hip and Mark really understood and helped me choose the right softness.
I've recommended them to loads of family and friends and will carry on doing so. Long may they prosper!

July 16, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi Carle,

Marvellous Mark!! LOL

Thank-you for your excellent review and for your continued support over the years. I suffer from a lower back problem and it as helped me tremendously since i have had a memory mattress, this is the reason i started the company.

Many thanks for all your recommendations also over the years.

Kindest regards,

Mark and Amanda.

Rated 5 out of 5 stars

very helpful company great product

just had delivered their mattress topper really pleased... can recommend
very helpful with the delivery to us in the canary islands
thanks
keep up the good work

July 16, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Dear Derek,

Thank you for your kind review. We are glad that you are pleased with your new topper.

Regards,

Mark, Amanda & Team

Rated 5 out of 5 stars

Fantastic night sleep!!!

Since I bought my new Mattress (Zenith Latex Foam), I sleep like a princess. It's a very good mattress.
I suffer with allergies, and also bought B.Sensible bedding. Well, for me it made a big difference comparing with simple cotton bedding. B.Sensible has a really good quality and the Tencel fibre is very soft.

I recommend this website and if you have any question, they have a fast and very good feedback.

July 15, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi,

Thank you for your kind review. We quite agree our mattresses are very comfy and it is hard to get up in the morning! The b.sensible covers are most definitely an added bonus too.

Regards,

Mark, Amanda & Team

Rated 5 out of 5 stars

gorgeous quality mattress

the mattress I purchased was so good I ordered another one, the quality is superb, yes you can buy cheaper but the quality IS NOT THE SAME and the real bonus is these mattresses are made in England safeguarding jobs and boosting the economy. great service great product cannot recommend highly enough.

July 15, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi Louise,

Many thanks for leaving a nice review for us.

Hope you will continue to have great nights sleep .

Kind regards,

Mark and Amanda

Rated 5 out of 5 stars

Best mattress EVER!

I bought my mattress in 2008 and it honestly gave me the best most comfortable nights rest, unfortunately we have since moved to Australia and bought a bigger bed and the mattress became redundant.
Unfortunately Memory Mattress do not deliver out here else I would be ordering another in a shot!!
My daughters single mattress is still going strong thought so I have no hesitation in recommending this company.

July 7, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi Vanessa,

Sorry we can not send one to Australia, due to couriers costs.

We are pleased you enjoyed using your mattress and your daughter mattress is still going strong!

Thank you for leaving a review for us we really appreciated this.

Hope you are enjoying your new life in Australia.

Kind regards,

Mark and Amanda.

Rated 5 out of 5 stars

Excellent mattress

Ordered double synergy mattress received following day,excellent quality,honest and excellent customer services,a pleasure to buy from.

July 6, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi Lucy,

We are pleased you are happy with your new mattress.

Many thanks again for the review.

Kind regards,

Mark and Amanda.

Rated 4 out of 5 stars

COMFORTABLE NIGHTS SLEEP

THESE DAYS I HAVE A PROBLEM GETTING OUT OF BECAUSE IT IS TOO COMFORTABLE WITH MY MEMORY MATTRESS. BEFORE THIS PURCHASE I HAD TO GET OUT OF BED ON WAKING. MATTRESS IS HIGHLY RECOMMENDED

July 5, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi Jeannine,

We have the same problem getting out of bed in the morning, especially in winter!

Many thanks for highly recommending us.

Kindest regards,

Mark and Amanda.

Rated 5 out of 5 stars

Friendly, prompt, helpful.

"Memory-mattress" is a family business. I was most impressed by their availability to fully answer my questions, and respond to my concerns (I am nearly double the weight of my wife). The delivery was timely and we are both very happy with the product (superking mattress and pillows). An excellent purchasing experience and a great mattress - both my wife and I are getting the comfortable regenerative sleep that we had not had for years with our old mattress (and we tried many different kinds, from spring mattresses to japanese futons).
Thank you.

July 1, 2014
Unprompted review
www.memory-mattress.co.uk logo

Reply from www.memory-mattress.co.uk

Hi David,

We are pleased you are both happy with the mattress.

We both thank you for your positive review and hope you will carry on enjoying your new mattress in years to come.

Kind regards,

Mark and Amanda.

Rated 5 out of 5 stars

quality product, top notch customer service

Have used this company on two occasions. first to get a memory foam mattress and a couple of pillows then returned a couple of years later when i decided to get another 2 pillows. They came recommended to me by my brother and i have to say that on both occasions i have been extremely satisfied, both with the quality of the product and the high standard of service. Overnight dispatch and great communications you can't ask for more. Don't think I will need anything from them for a while as my mattress still has lots of life left in it but i continue to recommend them to friends and family looking for a memory foam mattress and have kept them bookmarked for my next purchase whenever that may be.

June 30, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

I have purchased several mattresses from Memory-mattress.co.uk.

In every case the service was excellent, and the delivery well organised.

The whole family is now using their products, and they are all very happy.

And the prices are good too. Thoroughly recommended.

June 28, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Product and Service from Memory Mattress.co.uk

Bought Memory foam mattress and toppers from Memory-Mattress.co.uk, delivered next day as promised and products are of excellent quality, much better than expected and comparable to more expensive products. The best price for an excellent product and highly recommended company to buy from. if you are looking for top quality memory foam mattress, toppper or pillows at the best price then choose Memory -Mattress.co.uk, you will not be dissapointed and with excellent service too.

Very Satisfied customer,

Mr Ansar

June 28, 2014
Unprompted review
Rated 5 out of 5 stars

Very comfortable at a good price

This is my first mattress topper after I bought a matress from Memory Mattresses some time ago. It is very comfortable at a very good price. It has been delivered promptly and the communication with the company was very good. I recommend it!

June 27, 2014
Unprompted review
Rated 5 out of 5 stars

Great Honest Service

This is the second time that I have used Memory Mattress. They always deliver great personalised customer service, they answer any questions quickly and efficiently, the mattresses are the comfiest that I have ever owned, the prices are pretty much unbeatable and the delivery is super speedy. Hard to beat really!

June 27, 2014
Unprompted review
Rated 5 out of 5 stars

Couldn't believe it

Was sceptical that a roll out mattress would be good enough as our mattress. However, it is excellent even after a few years of constant use. Will buy again definitely.

June 27, 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look