I have bought 4 mattresses off this company and I want another one, but they ignore my emails and phone calls, probably about 12 attempts for recommendation of new mattress. This is from December, b... See more
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Shocking customer service when I made my first and only complaint, as mattress hadn't lasted two years. I've bought in excess of 7 mattress and the quality and life of them has got progressively wo... See more
For the first few weeks my mattress was wonderful, but slowly and surely it deteriorated, and after just 10 months I was sleeping in a permanent pit, with no back support whatsoever. We had the cheape... See more
This is the fourth mattress we have bought from Memory Mattress and in the past we have been very happy with the quality of the product and the service. However, this time I was disappointed with the... See more
Company details
Information provided by various external sources
Memory-Mattress.co.uk are a Family Run Business and we have been established since 2005 and we pride ourselves on a personal honest service, Selling memory foam mattress and memory toppers, at well below high street prices. We offer a 14 day money back guarantee and a 5 year manufacturers warranty. With free next day delivery
Contact info
2 verbena Drive, DE23 2HS, Derby, United Kingdom
- 0800 612 9317
- sales@memory-mattress.co.uk
- www.memory-mattress.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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helpful staff, great product, great price
I received a lot of help beforehand to decide which mattresses to buy and everything afterwards was very easy (ordering, delivery, setup) and the price was great!
Brilliant service and great product!
Very impressed with quality, cost and service. One comment is my pillows still smell a bit 'latexy' but other than that would highly recommended to friends and family.
Cheap foam mattress in a nice cover.
For the first few weeks my mattress was wonderful, but slowly and surely it deteriorated, and after just 10 months I was sleeping in a permanent pit, with no back support whatsoever. We had the cheapest foam mattresses as kids and these behave exactly the same. Take the cover off and it's a cheap lump of foam. I eventually managed to get 80% of my money back, but wish I'd never set eyes on them. Nice enough people to deal with, but like all company's they don't want to give money back. The product is really sub standard in my humble opinion. It cost me time, money and sleep.
Beyond the call of duty!
Excellent product, price, delivery and service. My circumstances were a little out of the ordinary but Memory-Mattress went out of their way to help me. I recommend them without hesitation.
Excellent customer service and great products
Although there was initially a mix-up with my order, I received an email explaining the situation within hours of writing to them to let them know. The mistake was rectified quickly and professionally. I'd certainly recommend this company to my friends. The mattress topper is extremely comfortable as are the pillows.
Fantastic product & value for money
I just wanted to drop you an email to say thank you for the prompt delivery of our memory phone mattress. We absolutely love the product & the first night we slept on the mattress was the best nights sleep, both myself & my partner have had in ages - it's like waking up on a cloud :)
I will be recommending yourselves to anyone i know who is in the market for a new mattress.
Many thanks, a very satisfied customer.
First Class Service
Very helpful and good advice given on suitable mattress to select, next day delivery, very easy transaction would highly recommend
Cliff
Rupen Kotecha Excellent Customer Service
A huge thank you to memory-matress.co.uk for their assistance in respect of my purchase of a Flexcell 700 memory foam mattress. My wife and I are extremely pleased with the choice, and especially the company's customer service both prior to, and subsequent to placing the order.
The company was a pleasure to deal with, and I was most impressed with the expeditious and professional manner with which they dealt with the situation at hand. I shall certainly be recommending the company to friends and family without hesitation.
We were also extremely happy with the service and treatment afforded to us by the delivery driver when he delivered the mattress. He was extremely friendly, courteous and clearly well informed when providing us with advice tips concerning mattress care etc.
An excellent company.... providing more than excellent services!
Superb Service
The mattress was exactly as described and arrived within 48 hrs of ordering. I received kind and helpful advice before deciding which mattress to buy and this has turned out to be spot on. I would recommend this company and their products wholeheartedly.
First class service
The service and product were excellent.
The memory foam mattress was delivered and installed with a smile.
A pleasure to deal with people who go out of their way to provide a top class service.
Many Thanks Graham
EXCELLENT PRODUCT AND FAST DELIVERY
ONE OF THE EASIEST TRANSACTIONS I HAVE EVER DONE ON THE INTERENT
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