While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and attentive service, making the shopping experience pleasant and efficient. Many people highlight the exceptional customer service, noting quick communication and a supportive approach when addressing their needs. However, some customers were dissatisfied with the product quality, citing issues such as missing items, damaged garments, poor fabric quality that tore easily, and visible defects like loose beads or unravelling threads. A few other people also felt that the customer service was unhelpful when dealing with these quality concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being welcoming,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, with some describing... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service and hospitality.... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the stunning designs, excellent... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The outfits I received were absolutely stunning in terms of the designs, the quality and the price. I decided to return the items that did not fit and the returns portal only updates after 24 hours so... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Memsaab. Our advisor, Soban, was amazing—he made us feel completely comfortable throughout the process. His guidance was incredibly helpful, and everything felt easy and stress-free. Our outfits turned out perfect for our special day. We would highly recommend Memsaab and Soban going forward.

March 25, 2026
Unprompted review
Rated 3 out of 5 stars

Products good, service too slow

Quality of products is nice. Items are as pictured but biggest issue is they do get orders wrong a lot. Customer service takes forever to reply so if you order for Eid or special occasion you know it is no way going to be sorted in time, and mostly itnis a mistake on their part (wrong items or style sent even though styles or order are clearly selected).

I returned an item that they sent which was not what I ordered. Return was received by them but no refund was sent. It's inconvenient when you are busy and have to chase something that should have easily been done, especially when it wasn't even your own mistake.

A lot of hassle if something is incorrect. If not, products are generally of good quality.

March 24, 2026
Unprompted review
Rated 3 out of 5 stars

Delayed customer service

Terrible service.it has been over a week. The refund has not been given I have emailed numerous times with no avail or response for my refund to be given. Over numerous emails back and forth with the company. My refund was finally given. However I will not be shopping from this company again.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely dresses

I bought me and my mother a matching outfit from here. The quality is amazing, the kameez is pretty & exactly as shown in the picture, and the delivery was quick & on time. 100% recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

had a wonderful experience shopping…

had a wonderful experience shopping here thanks to Ahsaan. I was under a lot of pressure to find an Eid outfit last minute, and he went above and beyond to ensure I found exactly what I needed. His efficiency and positive attitude turned a stressful task into a great experience. Exceptional customer service!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely people

Lovely people, always friendly and helpful especially sobhan! He helped me with the Eid clothes

March 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look