Memsaab Reviews 1,371

Excellent service from nabeel malik each and every time. Great value and excellent quality outfits.

Amazing customer service specially brother Nabeel helped us a lot. Thank you!

I am extremely disappointed with my experience ordering from Memsaab.

I placed an order in advance for Eid, expecting it to arrive in time for an important occasion. When my parcel arrived, it contained completely incorrect items along with another customer’s invoice — meaning not only did I not receive my order, but there was also a clear data protection issue.

I contacted customer services immediately, explaining the urgency and the fact that I needed my order before Eid. Unfortunately, their response was very dismissive and did not address the actual issue. I was simply told to return the incorrect items and wait up to 5 working days for a refund.

This is unacceptable. The mistake was entirely on their part, yet I am being inconvenienced and left without the items I ordered for a time-sensitive event.

There was:
• No acknowledgement of the urgency
• No offer to resend the correct order
• No effort to provide a quicker resolution
• No accountability for sending another customer’s personal information

Overall, very poor customer service and a frustrating experience. I would not recommend ordering from here, especially if your purchase is time-sensitive.

Edit: As you can see from their response, the error was made by them but them but no apology, no offer to send the correct item and will only refund once I have gone out of my way to return the incorrect items, wait for them to be received, then up to a further 5 days for the refund to be processed by Memsaab plus the bank processing time. Disgusting!

The experience was great very friendly and nicely they were polite lovely and respectful i would really recommend
Malik nabeel bin Tariq lovely guy
Would love to meet him again

Good customer service
Friendly staff
Good price
Served by Nabeel Bin Tariq

Amazing customer service, helped me picked out a couple of suits I likes showed me through the colours and took their time to serve me until I decided what I liked.

Ahsan very good staff member Very good customer service very polite well looked after thank you for the clothes

Excellent customer service from Ahsaan ! friendly, helpful, and patient especially when shopping with a disabled customer,
made the whole experience really pleasant. I’ll definitely be coming back!

Good service from nabeel malik and ahsaan butt

Great customer service. had a
good shopping experience.

Memsaab has an exceptional team who consistently go above and beyond for their customers. Every time our family books an appointment at their showroom, we are met with outstanding service and genuine care.

During the busy Eid approaching period, we were assisted by Ahsan, who also helped us with our very first purchase. Despite how hectic it was, he remained incredibly attentive; bringing out a variety of suits and offering thoughtful suggestions when we were unsure of what to choose. The one-to-one shopping experience truly feels luxurious, with dedicated time and attention that makes you feel valued.

Close to Eid, I had a last-minute change of heart about my outfit. As their phone lines were understandably overwhelmed, I reached out via their TikTok live and was kindly advised to visit the showroom for an exchange. When we arrived, Ahsan recognised us immediately and once again went out of his way to accommodate us, all while managing other customers with remarkable professionalism. His hard work and commitment were evident throughout.

Thanks to the excellent service and beautiful outfits, our family is now so excited to wear our matching “mummy and me” suits this Eid.

Thank you, Memsaab, for another wonderful shopping experience, and a special thank you to Ahsan. We look forward to returning again next Eid.

Worst experience
I purchased the item it was low quality fibre and they didn't accept return
Never buy it again

Came down to memsaab today to buy eid suits was greeted by Ahsaan was very polite professional was a bit busy he managed well

Ahsan was super helpful, I found the team really friendly and accommodating.

Ehsaan was very helpful and patient during the appointment. He helped to look at a variety of different options. Will be coming back again!

I was unaware where to park I called them the guy picked ahaan and his service was quick I know exactly what I wanted and they had it. Good value for money. The place inside looks professional.

I have been trying to contact Memsaab since the 5th March, from different forms, number listed on website, WhatsApp and email. No reply from anyone. I ordered a suit for my daughter, 3 piece but was sent a 2 piece. Although it said on the description. I have proof, then recently they changed it to 2 piece. They have ruined my experience with them, I was a new customer, recommended by friend. A big mistake. Memsaab ruined my daughter's Eid clothes. Never will I purchase from this company. Very unprofessional.

I have bought clothes for eid. One dress was really nice but when I bought an expensive on from the website Zarish - Readymade - Shagna Premium Raw Silk, this dress looked nothing like on the website. The cloth, the works on it everything looked cheap and the dress did not fit me well. I wanted return or exchange but they said as it was on pre order it cant be returned. But the same dress is on sale in tiktok and in less price and returnable.

I am extremely grateful and with the Memsab customer service, I ordered online 3 times in within one month as because the sale offer is very good, even without offers one are good price too, and yesterday I went to the store to check some dresses sizes for my daughter and niece. The staff members was fantastic, specially a brother named Ahsan, his just amazing person, his help us with patience and very friendly behaviour, same time very professional as well, I have happily bought more dresses in store yesterday and will purchase even more in upcoming time. Just missing the old store in bury park as we have been very old customer of Memesab as because the dress’s quality is the outstanding.
Many thanks

Not as shown on the pics exaggerated vids and pics with light effects. Shown as heavy embroidery when it arrived was just printed. Prices were twice as much as elsewhere. Never will I buy from here again. Not happy
What a bump.