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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and attentive service, making the shopping experience pleasant and efficient. Many people highlight the exceptional customer service, noting quick communication and a supportive approach when addressing their needs. However, some customers were dissatisfied with the product quality, citing issues such as missing items, damaged garments, poor fabric quality that tore easily, and visible defects like loose beads or unravelling threads. A few other people also felt that the customer service was unhelpful when dealing with these quality concerns.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being welcoming,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, with some describing... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service and hospitality.... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the stunning designs, excellent... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the exceptional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The outfits I received were absolutely stunning in terms of the designs, the quality and the price. I decided to return the items that did not fit and the returns portal only updates after 24 hours so... See more

Rated 4 out of 5 stars

I write this with disappointment, as I've bought countless items from Memsaab, and have always had great service. This time, however the item is ordered was an obvious copy. They state that they ame... See more

Rated 4 out of 5 stars

Stunning outfit, the work was quite heavy and well executed. Colour differed slightly but something to be expected with desi outfits as professional pictures are edited, other than that I’m really hap... See more

Rated 5 out of 5 stars

Memsaab is an absolute gem for anyone who loves elegant, high-quality ethnic wear. From the moment you step in, you’re greeted with a stunning collection that blends traditional craftsmanship with mo... See more


Company details

  1. Clothing Store
  2. Women's Clothing Store

Information provided by various external sources

Memsaab Boutique is one of the UK's largest independent Asian fashion retailer since 1997. We strive to provide our customers with quality goods and a quality service at an affordable price.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service from memsaab, the communication was excellent aswell! I have been buying from this amazing store for a while now I have never had a problem, I bought a suit for eid just gone and everyone absolutely loved it ❤

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience, loved the clothes and also loved the quality of the clothes. Samina aunty is lovely, friendly and she really helped us out. I highly recommend it.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

I had a truly wonderful experience at…

I had a truly wonderful experience at Memsaab! From the moment I walked in, I was impressed by the warm and welcoming atmosphere. The store is beautifully laid out, making it easy to browse through their stunning collection. Whether you're looking for traditional outfits, elegant accessories, or something unique, Memsaab has it all.

The quality of their products is exceptional, and you can tell that great care goes into selecting every item. What really sets Memsaab apart, though, is their customer service. The staff are incredibly helpful, knowledgeable, and genuinely passionate about what they do. They took the time to help me find exactly what I was looking for, offering great suggestions without being pushy.

I highly recommend Memsaab and BAJI SAMINA to anyone looking for style, quality, and outstanding service. It's not just a shop—it's an experience you'll want to return to again and again!

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

The best shop I’ve been to!

Absolutely amazing experience!!
Managed to buy 5 outfits from here due to the exquisite designs and the best customer service from Samena.
Thank you so much for everything- we will definitely be back! X

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service !!!

Samina made us feel very welcome and helped us pick our perfect outfits from start to finish.
Definitely recommend and will come again.

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish company do not bother buying…

Rubbish company do not bother buying from these muppets shocking customer service

April 27, 2025
Unprompted review
Memsaab logo

Reply from Memsaab

Hi,

Thank you for your review, i can see you sent us an email regarding your order, in which we have replied to you on 30th april, after this date you have not replied back to us, please can you email us on info@memsaabonline.com so we can resolve your order query.

Kind Reagards
Memsaab Team

Rated 1 out of 5 stars

Avoid at all costs

Spent over two hundred pounds on six suits, they sent five which i picked and one i did not.

I sent back the suit I didn't order by 48 hour tracked Royal mail, they say they haven't received it even though it shows delivered.

Trying to get a refund has been impossible, there customer service is extremely poor.

Avoid at all costs.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely service

Lovely service, very helpful and made to feel valued and showed patience throughout. Will be telling friends.

May 4, 2025
Unprompted review

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