Mercedes-Benz Reviews 

My purchase of an approved used Mercedes Benz through the Sytner group (Watford Mercedes Benz) is the single worst car buying and customer experience to date, as other reviews allude too the support ends once money is exchanged (although I had multiple issues pre purchase too)

The car was miss sold as having full service history
I discovered a fault on the journey home from the dealer (defective front motor)

The car was not properly inspected before sale and in combination with the missing/later services meant Mercedes UK stated the warranty was invalid

The car spent 1 day short of 9 weeks in another Mercedes dealer (Tonbridge) without a courtesy car while all this experience unfolded

The car was eventually returned for a refund and after reporting the issues I was given a John Lewis gift card to cover the 3 months tax, insurance, hire cars, taxi and significant personal time etc wasted

DO NOT USE MERCEDES SUNDERLAND.
Absolutely extremley poor customer service from the Sunderland Mercedes dealership. I'm writing this review for my daughter who has been treated disgustuinly and ripped off by Mercedes Sunderland. A young woman of 23 has been taken advantage of by Mercedes Sunderland, she bought a 20k car (screen price), when she got it home it had a squeak coming from the brakes and several noticeable scratches and a large stone chip that you could put your finger in, on the passenger door. Going back to Mercedes Sunderland and several departments managers looking at the car including the workshop technician (who said that it need discs and pads) they agreed to replace the rear discs and brakes FOC and after several discussions, they wanted to buff the scrathes out but one workshop manager said that the door needs painting, and short out the scratches, only for her to pick the car up 2 days later and the scratches are still visible and so is the stone chip on the passenger door. This has not been rectified. The question is though, how can a car that's on the showroom floor advertised to sell at 20K have had an MOT when the technician agreed that the discs and pads needed replacing as soon as my daughter drove it out of the showroom.! This is fraud.! This is illegal. They have not looked at the car prior to selling it and merely just raised the paperwork for a new MOT with faulty brakes!! How can they sell a car that is defective and my daughter taking her life in her hands trusting that Mercedes Sunderland value her as a customer. Overall a very poor service from Mercedes Sunderland. Be Warned. DO NOT BUY FROM MERCEDES SUNDERLAND.!

Mercedes EV charging app failed to initiate or display a charging session at a public station, with no indication of an active issue. I paid the charger directly to complete the charge, yet Mercedes still billed me, resulting in a duplicate charge. I provided proof of payment, but support refused a refund and blamed me for not calling during a system failure that was not visible in the app. Unreliable service and unacceptable support for a premium EV ecosystem. Customers should not be charged twice due to system failures.

Mercedes-Benz Cambridge store. Booked a 12 o’clock appointment for my car to have a diagnostic test. At 1:15 I could see my car hadn’t moved, spoke to Caroline on the front desk and said wasn’t happy. The service team looked blank unable to help. Ask for my keys back and left not very happy. Generally not very happy with my seven-year-old Mercedes-Benz which is having lots of issues. Car hasn’t done that many miles so thought I’d go to the experts, only to receive an awful service. Is this the kind of service that Mercedes-Benz is really offering their customers, who buy brand-new cars from them. Found out also that my a class doesn’t even have a Mercedes engine in it. Will never buy a car from this company ever again. they seem to have spent a lot of money on their showroom, it’s a shame that they can’t provide great customer service for all of their customers. The lady next to me had a message to say her car was ready to be picked up, only to be told it wouldn’t start and it wasn’t ready and she had travelled a long way. So again, another flaw in Mercedes.

Negligence, Repeated Fees, and "Transactional" Customer Service
I am writing this to share a deeply disappointing experience with Mercedes Benz and Mercedes Benz Corp , while the mechanical issues were eventually fixed, the lack of professionalism and accountability was unacceptable.
I brought my vehicle in for a major service and oil leak repair totaling $3,000. Shortly after, multiple warning lights appeared. It was discovered that the dealership had left a critical engine harness connector unplugged during their work. This negligence was severe enough to cause my engine to blow.
Despite the dealership repairing the harness was left disconnected by their technician, I was still charged diagnostic fees when I returned to have the issue addressed. Just after paying a diagnostic fee to find what they did wrong , Being charged diagnose fees for catastrophic failure caused by the dealership's own documented oversight is a complete failure of customer service.
Throughout this entire process, the service felt purely transactional. Mercedes Corp was no help every phone call sounded like they were reading from a script. There is a clear feeling that if you aren't purchasing an E-Class or higher, you are treated as a low priority. Every conversation lacked genuine care, and they made me feel like just another number rather than a valued client.
I have since traded my vehicle and moved over to Audi, where the level of service and professionalism is night and day compared to what I experienced here. If you expect thorough work and to be treated with respect regardless of the vehicle model you drive, I recommend looking elsewhere.

I’m leaving this review to prompt engagement from Customer Care, as other routes have so far led nowhere.
After a gearbox fault, my daughter’s son’s Mercedes spent around seven weeks with a main dealer and incurred repair costs of over £7,000, including extensive gearbox control and mechatronic work. Unfortunately, the underlying transmission fault remains unresolved and the same fault codes are still present.
The car can’t currently be used or sold, yet finance payments are ongoing. He's not seeking compensation, simply for the vehicle to be collected and repaired correctly, at no further cost, in line with Mercedes‑Benz standards.
Despite multiple attempts to contact Customer Services, there has been no direct engagement to move this forward. We hope Mercedes‑Benz will now take ownership and help resolve this constructively.

I have completely lost all faith in the Mercedes-Benz AG brand! I’ve been driving a Mercedes EV now for over 3 years.

I used to love Mercedes.

I thought the brand was classy, loved the cars and the Formula 1 team.

This was until an unfortunate occurrence towards the end of last year. I was using the ‘Mercedes Me’ service as it was a very convenient way of charging my car - just use the card on the EV charge points and I get a convenient invoice at the end of each month.

In September last year I used my Mercedes Me card as usual for an overnight charge at a carpark after a long 6-hour drive. When I received my Mercedes Me invoice at the end of the month, I realised I was charged an extortionate rate by Mercedes Me, for an overstay fee at the car park in question.

Mercedes Me charged me a total of £280.37 for the transaction. I have written confirmation that the EV charge point company for that particular carpark only charged a total of £86.69 for the transaction, which includes both the overstay fee and the charge.

Yes, I made a mistake and missed the overstay fee, but I thought it would be fine to leave my car overnight to charge, as I have done many times before.

The most ridiculous thing is, that there were 8 charge points in this car park and there were absolutely no other cars there when I plugged in, and none when I left, so I wasn’t impeding anyone else from using them.

I have reached out to Mercedes Me customer services team via phone calls and emails several times now to query this EXTORTIONATE fee.

Unfortunately, all I receive from them are incredibly rude responses saying, ‘that’s just our charges I’m afraid’.
No explanation as to why its so much more than the ACTUAL fee from the EV charging company.

Mercedes haven’t done anything to earn this extra money from me; THEY haven’t been charged this extortionate amount by the EV company. This just seems like a bizarre penalty for using their service. A fee they have plucked out of the air to gain as much money as they can from unknowing customers who make an innocent mistake.

In my opinion, this is Mercedes exploiting their customers to make monetary gains.

I will have the opportunity to renew my car at the end of this year, and I certainly won’t be getting another Mercedes.

I will also be advising anyone I know to AVOID THE BRAND at all costs as they certainly don’t care about their customers at all, only exploiting them to gain more profits.

I am posting this on here as I am at my wits end. I have lost a significant amount of money, for absolutely no apparent reason.

I shouldn’t have to be subjected to the utterly abhorrent way in which I have been treated by Mercedes, and I only hope others can avoid this treatment in the future.

I’ve driven Mercedes Benz exclusively for 41 years. I purchased a new GLS 580 GLS on 6/30/2025, it was at the dealership multiple times and declared unrepairable so on 10/10/2025 I purchased a 2026 GLS 580 .
Upon delivery I had an issue with the transmission. I took it multiple times (4) to both dealerships in my area and was told every time that the transmission was acting as it should. Upon the 5th time taken in I was told that it needed a new gear box from Mercedes in Germany. After another week without my vehicle, I got a call from the dealership stating that when they drained the transmission fluid, they found metal chips and declared that the vehicle needed a full transmission replacement. I was without the vehicle for 12 days on this visit, and upon picking up my vehicle with in two blocks, the seatbelt alarm went off and would not stop.
Two days later it went back to the dealership where I was told that I needed a new seatbelt for the third seat. After waiting for the part several more days, I was called again by the dealership that it was not the seatbelt but rather a faulty wiring that came from the factory defective.
In addition to these issues, this 2026 vehicle has had the vehicle in twice for the same issue as the 2025 engine light and there is no repair available for this issue.
I reached out to the Huntsville Mercedes Benz dealership and kept them informed each and every time I tried to get this vehicle repaired.
This dealership is TOTALLY UNTRUSTWORTHY as I have purchased vehicles from multiple dealerships over the years and this experience with my salesman and general manager were hands down the absolute worst experience of my 41 years. I would NEVER RECOMMEND Mercedes Benz of Huntsville to any honest customer seeking honest dealings.
In addition Mercedes Benz Corporate has lied to me, delayed a response for a significant period and ultimately stated that they are not doing anything to resolve my issue!
41 years of dedication to a brand is completely disregarded in spite of the overwhelming facts that are prevalent.
The 2025 GLS 580 and the 2026 580 GLS are the 5th and 6th of this GLS that I have owned.
The 2025 and 2026 models are in no way a representation of a quality vehicle that I have ever owned previously.
Don’t walk, RUN from purchasing either of these models as they are unrepresentative of a high end vehicle.
Again I would reiterate the dissatisfaction with the general manager and salesman at the Huntsville dealership.

Overpriced, Overhyped, and Underwhelming, I was sold a faulty vehicle

Honestly, this Mercedes has been nothing but a disappointment. For a brand that constantly brags about luxury and engineering, the reality is shockingly poor. The interior looks flashy at first, but once you actually live with it, you start noticing cheap plastics, rattles, and questionable build quality everywhere. It feels more like a dressed-up economy car than a premium vehicle.

The technology is another headache. The infotainment system is slow, confusing, and clearly designed to look impressive rather than actually work well. Simple tasks become frustrating, and it’s honestly distracting while driving. Not what you’d expect from a so-called luxury brand. 🙄

Reliability has also been a joke. Multiple trips to the dealership for small issues shouldn’t happen on a car at this price point. Add in the ridiculously high service costs, and it just feels like you’re constantly paying for the badge rather than getting real value. 💸

There are far better cars out there for less money without the headaches.

Bottom line: All style, very little substance. Save your money and avoid the frustration. 🚫

I went on Thursday March 26 to test drive with Vince was great, he showed us the different cars, the sales rep was very knowledgeable, they answered all our questions.
We were approved on Monday and picked up the car on Tuesday afternoon.
Everything went smoothly! Wayne Hui the sales rep and Joslyn the Tech guy are both knowledgeable & helpful.

Terrible customer service, car is in at Mercedes lakeside for the past 3 weeks. Cant get hold of anyone there on the phone. Very rude staff.

This is the Story "I'm shocked to receive a £48 charge for early contract cancellation, especially after being a loyal customer for over 20 years. I cancelled the service plan as I'd fully paid off my Mercedes-Benz (£22,750) and downsized due to job loss.

I feel disappointed and humiliated by this unexpected demand. Given the circumstances, I request you reconsider this charge.

I will pay if needed, but this experience ensures I'll never purchase from Mercedes-Benz again and will share my experience with family and friends."

Mercedes,benz customer services very same as the garage i made the purchase of my cla250+ amg line disgraceful ie verification of my concerns issues with the vehicle on collection backed up by another mercedes garage written report verification of faults by Cadimar mercedes benz,jerez,and customer services mercedes obviously after collusion with fervial sevilla washed thier hands of my major issues and proven official report from the other mercedes garage jerez,I will never ever again deal with mercedes benz whose reputation is in the dirt as,far as I am concerned I have in the past dealt with bmw,audi,Honda in my opinion every bit more professional in dealing with issues,MB Cowboys thieves and fervial sevilla vaqueros thieves liars devious not honest in any way my rating is a big ZERO

I have been a Mercedes-Benz lover and owner of most models over the years. I worked for MB dealerships and for MBUK for several years until the early 2000's. My hubby and I currently own an SLK, as I have always loved these cars since the launch when I worked for MBUK. It recently failed its MOT due to a subframe corrosion/cracking issue that MB is aware of and has previously recalled and carried out repairs on several vehicles with this fault. They extended the warranty as a result of this fault. However, they are only now prepared to pay for half the cost of repair for our car, which is now 10 years old. This is still a bill for a considerable amount of money. They have admitted the manufacturing fault, and there is plenty of evidence online detailing this issue. I am just writing this as I feel totally let down by a brand I have been a true believer in for many years. When I worked for the brand, it was drilled into me that the customer is the most important person and that nothing beats a Mercedes-Benz for quality, reliabily and prestige. I feel those days are now diluted with poor customer service, disappointing build quality, and disrespect for MB owners. In my day, it didn't matter if a customer had a 20-year-old MB or a 20-minute-old MB; every customer was equal and treated with the utmost care and respect. Disappointing Mercedes-Benz! I can not believe I am now finding myself looking to other brands that, quite frankly, are knocking you off the top spot!

A third party drove into the back of my 2015 C Class requiring a replacement rear bumper. Other party insurance company put me in touch with their authorised repairer who ordered part through Mercedes franchise in Belfast. That was at start of Jan 26 and still waiting with no date for delivery. Contacted Mercedes UK and submitted a complaint and received a glib response stating car was not purchased by the Belfast franchise nor serviced by them and as such no entitlement to a loan vehicle. These 3 facts were introduced with no connection to the complaint, were never raised by me as a relevant issue and were thrown in to conflate the actual complaint issue. Car was bought at the franchises sister showroom, is serviced at a local Mercedes authorised garage and a loan car was never requested. The comment regarding the repairer is also irrelevant unless they would provide a bumper quicker if the franchise was conducting the repairs? They then went on to say I may get an update in May, not the bumper but an update. They also state that the car is 12 years old but don’t state what the relevance to this is as I was the one that told them the year of manufacture. They then finish by saying the part availability is outside of their control! Well then who’s control is it within? Who’s control should it be within? Let me think! Mercedes? Well it seems not in this case. Correspondence finishes by saying they are closing the complaint.

Absolutely awful first time experience buying a Mercedes. After all the initial trouble I had..see other review. I discovered Mercedes Benz Southend had sold me the car with a damaged washer reservoir. 3 months later, numerous emails and phone calls to MB HQ. And the Advocacy team in Holland( who you can't call and are Absolutely useless). The Advocacy team tell me," We can't reach a decision going forward. So you repair it and ring MB Southend to get compensated."
Why do you think I'm going through you to sort it out! Anyway I would advise anyone to buy elsewhere. If you want a Mercedes, fine. Just don't but from a MB garage. Go somewhere else. Or if you want my advice and want a german car. Buy an Audi, everything is cheaper. Servicing, parts etc.
And the garages aren't franchises like MB which I've now found out. Which Causes all kinds of problems with warranties going forward. What a nightmare.

Decent & Elegant

I wish I had read the reviews sooner.
Ive owned many used mercedes, but this time I decided to buy brand new and I expected a level of aftercare service to come with that. The service is appalling, worse than anything ive experienced. They call me and email me constantly to sell me products but not one phone call or email response regarding the fault on my BRAND NEW CAR. I need another new car also, but I wont be buying mercedes again.

I spoke to an agent tried multiple times to explain the issue . he could not understand. even getting the correct spelling of my name after repeating it over 5 times was a struggle. Then came the vin number . total time on phone was 45 minutes now. He said he will call me back in a day after checking with his superiors. Calls me 2 days later with absolutely no help. He was clueless of the automotive industry.after 30 minutes of wasted time he now tells me he cant find my vin number lol . i realized i was talking to a totally incompetent individual. Not sure how he even got the job. Is this the hiring standards benz sets for customer service lol what a joke. Before you decide to buy a Mercedes benz after watching an excellent crafted commercial on tv. Call their customer service.

After a service at Stevenage Mercedes, the engine light came on. I called the RAC who told me that the dealer didn't plug the EGR valve in correctly. I contacted the Service manager about this and he denied everything and said it wasn't them? Then on another service the technician damaged my antifreeze cap, it was over tightened and stuck, then it started to leak. That's the last time I went back, they can't even do a simple job. They also kept me waiting for ages and spent most of their time talking to each other than looking after their customers. I complained to head office, see if they get their act together! Very Poor!