Mercedes-Benz South West - Online Reviews 

Fabulous service from Alex and Mollie. It’s the 3rd car we’ve purchased from Mercedes South West, we live 200 miles away but we won’t use any other Showroom. From start to finish the process was seamless and communication clear and timely, I’d definitely recommend.

Following a poor experience with another (local) Mercedes dealership, Mercedes South West (Luke, Elliott and Maddie) provided easy, friendly and efficient service. They listened to our requirements, resolved the queries and made the purchase process efficient and a pleasure. We could t ask for more, even to the point of organising a taxi from Exeter train station to the office.

An efficient team who know their job and treat the customer with respect.

I recently had the pleasure of dealing with Mark, Michael & Georgia in purchasing my CLA. A seamless buying experience, made so easy from start to finish! They took the time to send me videos of the vehicle, talk me through the whole process, plus any extras I wanted to add on and went out for a test drive. Any questions I had, was answered immediately. Thank you all for your exceptional service. Looking forward to doing many more miles on my new car 😊

For reasons I won’t go into here, we decided that we needed to get an automatic. Not being able to find a suitable replacement Volvo we found a Mercedes-Benz A200 online at MB South-West in Exeter. Michael, Mark, and Georgia were professional and helpful. Mark, one of those guys who it is impossible not to like, gave us a virtual tour and talked over the part exchange. Once the deal was negotiated with Michael – the part of the process I’ve always found very stressful – Mark dealt with the test drive and final purchase; he also helped arrange a complimentary first service which was due just after we bought the car. Georgia helped with sorting out the temporary insurance cover and how we would pay on the day. We are very pleased with the car and, on reflection, the deal that was made. Would we use MBSW again? Without doubt.

Buying a car online was not my first preference, but having seen the car that l was mad about, took the chance with Mercedes-Benz South West. From beginning to end everything went very smoothly and had additional help and advice when needed. A big thank you to the only person l actually met, Georgia Furbear who had a 4 hr drive to deliver my new vehicle and went through the hand over superbly. Exceptional service by all. Many Thanks!

Bought a GLC300de from Southwest Mercedes and the whole process was stress free and very professional. I would not hesitate to recommend.

I recently bought C300E from Mercedes South West. The whole process was faultless from start to finish. Michael Graham is the most professional man that I have ever had the pleasure of dealing with when buying many cars over the years. I will be back.............!

My dealings with this company was first class ,from first contact with luke@elliott the car was as described,p/x deal done very smoothly,handover was perfect and car was in great condition,mention also to mollie who made the whole administration process very straightforward with great communication,would not hesitate in buying again from this team

Purchased a class mercedes for my wife car was perfect drove 3 hours to double check the car when I arrived car was waiting fully valeted looking as described through the process I was kept up to date full video of vechile was supplied very professionel service would highly reccomennd was very well looked after by Mark the salesman Georgia done all the paperwork so was ready to go and Michael the manager was also very professional restored my faith in the motor trade sales very happy

Our recent experience on buying a car was fantastic. Danny, Michael and Georgia were so professional, and efficient! We travelled quite a distance to buy the car so the restaurant recommendation was also very much appreciated and an excellent choice! Also thank you for posting out our belongings that we forgot to take with us. Would definitely recommend for anyone wanting a 5 star service!

Once the sale, terms and conditions were agreed for purchase, part ex of my vehicle and cash makeweight differential, everything ran like clockwork.
Mark, Michael and Georgia were extremely helpful and walked us through what appeared to be a difficult process with consummate ease.
Friendly and trustworthy at every turn.
Thank you so much
Kind Regards
Steve & Gill Baldwin

Great communication from onset of first contact with the garage. The sales representative Mark. B explained everything clearly, was polite, friendly and courteous. Made my car purchase experience much more smoother, hassle free and with confidence. Mark ensured i was looked after ttoughout First class service and would highly recommend

EXETER BRANCH - VERY HAPPY !!

Salesman Fin as well as Maddie handled the purchase of my car with ease and professionalism; I was a little concerned buying my car online....but am very happy with how easy it was to buy the car as a gift for my Dad. They even arranged delivery for me ! Very pleased !

Shocking service terribly managed!
West Bromley branch!
Point of speaking to overall management, you get the same useless outcome.
I would advise to buy a car elsewhere.

I would like to fully recommend the team behind Mercedes Benz South West, just took receipt of my C300d cabriolet, Mark, Michael and Georgia, looked after me so well, their communication was always on point and Mark even recorded me a video to show me how to operate all the controls as to picking up on a Sunday, which Michael came in on his day off for the handover, exceptional customer service and fully recommended, thank you all for making my purchase a breeze.

Purchased a one year old MB EQC premium plus for £39k - list (80k new) . Michael and the team were great . Good communication , car immaculate on pick up- thank you . Even arranged a taxi to pick up having come down on train to collect .

Excellent Service from Michael, Dani and the team -
Really pleased with the purchase

Regard's
Mat

The people as always. I ran 5* hotels for 40 years so I know a thing or two about service delivery!
In my case Michael, Mark and Georgia delivered exceptional service
Very helpful, knowledgeable. Did everything I asked. Would use again and recommend.

Honestly, this was th easiest, most professional and efficient, car buy ever. I live about 4 hours from the Mercedes garage, where I bought the car. Mark, Michael and Georgia made it easy and arranged the car to be dropped off to me. Very friendly, and knowledgeable and made sure I understood everything. Any question I had, they were fast and swift with a clear answer. Nothing was any trouble for them. I would definitely buy from this place again.