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Mercedes-Benz South West - Online Reviews 

141
TrustScore 4.5 out of 5

4.7

Unit 2, Jacks Way, Hill Barton Business Park, EX5 1FG Exeter, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Service from first contact to handover was first class. Luke managed the whole process, following my initial call Luke sent me a comprehensive unique video of the vehicle, I then visited the site for... See more

Company replied

Rated 5 out of 5 stars

Buying a car online was not my first preference, but having seen the car that l was mad about, took the chance with Mercedes-Benz South West. From beginning to end everything went very smoothly and h... See more

Company replied

Rated 5 out of 5 stars

Yet again the dealership and staff excelled themselves with a wonderful service. As a returning customer, I value the honest help and guidance provided in making the entire purchase experience as tran... See more

Company replied

Rated 5 out of 5 stars

Once the sale, terms and conditions were agreed for purchase, part ex of my vehicle and cash makeweight differential, everything ran like clockwork. Mark, Michael and Georgia were extremely helpf... See more


Company details

  1. Car Dealer
  2. Car Accessories Store
  3. Car Service
  4. Used Car Dealer

Written by the company

Find new and used cars, latest offers from Mercedes-Benz South West, book a test drive, locate your nearest Dealership or experience the range. Mercedes-Benz South West has the backing of City West Country (UK Holdings) Ltd, a privately-owned organisation with more than three decades of motor industry experience. Since being selected as one of Mercedes-Benz’s key business partners, Mercedes-Benz South West has enjoyed fantastic success and recorded some significant business achievements. This included undertaking a multi-million-pound investment programme to create four state-of-the-art automotive retailing outlets aimed at enhancing sales and after sales facilities for customers across the region. Since then the business has grown with an Online Team being established in 2021. In 2024, Mercedes-Benz South West became the exclusive sales outlet of new Mercedes-Benz Vans in the South West. The tremendous progress and results achieved by Mercedes-Benz South West have been recognised by the manufacturer on more than one occasion. The group was named Mercedes-Benz Retailer of the Year for 2008 and, in 2019, secured the title of smart retailer of the year for an unprecedented fourth time. In 2022, the group was also awarded Mercedes-Benz Used Car Sales Team of the Year.

Mercedes-Benz South West

Written by the company


Contact info

  • Unit 2, Jacks Way, Hill Barton Business Park, EX5 1FG, Exeter, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

141 reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(141)

356 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with the team at South…

Great experience with the team at South West Mercedes. Great communication from Michael, Mark and Georgia, very friendly to chat to, and do business with. Made the buying experience a pleasure.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star service

I made an appointment with Dani to view and test drive a Mercedes GLC.He greeted me as soon as I arrived , showed and explained all about the car. We drove the car which performed perfectly. We decided to purchase the car with a couple of blemishes rectified. What I was most impressed with was Dani’s commitment together with Georgia’s to keep me updated on the time scale relating to collecting the car. WhenDani saidhe wouldring he always did ! Michael explained several benefits which proved useful in my decision to add alloy wheel insurance.
I was afforded 5 star service by this company. HIGHLY recommend

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

GLB 220

Excellent service provided by South West Mercedes. Dani, Michael, Maddie and Julie were all very professional from marketing to delivery. What I admired the most was their honesty and openness - gave me all the options before finalising the deal. I'd definitely recommend them.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

We had a great experience dealing with…

We had a great experience dealing with Michael, Mark and Maddie. They made everything run smoothly and couldn’t do enough for us. This is our second vehicle purchased and wouldn’t hesitate to purchase another in the future. Well recommended!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Bought a new car from Mercedes-Benz…

Bought a new car from Mercedes-Benz South West, replacing our car after over 10 years, a bit sceptical after visiting prior dealers. Mark, Michael and Mandy are amazing - no pushy sales tactics, just genuinely interested in helping us find a new car. Was a great experience finding a car that suited us, and my experience couldn’t have been better with all 3. I would definitely come back and buy another car from these guys. Would recommend to anyone.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Tagelow

It was a very good experience purchasing our replacement car from Tangelo Exeter. We had very good service by Mark Michael and Maddie. If we are ever in the car market again we will have no hesitation to use Tangelo.

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful service from Michael

Wonderful service from Michael, Dani and Maddie. Makes such a difference to have an experience like that. Smooth, polite, personal and well priced car. Highly recommended.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Recently purchased 1st class

Recently purchased my car from this company and can I say I received an absolute 1st class service from initial contact right through to vehicle collection. Big shout out to the 3 M,s Michael,Mark & Maddie, you guys are a credit to the company.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

The excellent communication was top…

The excellent communication was top notch. Always eager to answer any questions honestly and very reachable. You can tell they only want to give you the very possible best service. I would recommend them to anyone and everyone. Mark is a top man, made be feel at ease knowing someone is looking out for my best interest with no hidden agenda. Michael was very helpful too and Maddie. Great team. Many thanks for the safe delivery of my vehicle.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Just picked up our new a class from…

Just picked up our new a class from Mercedes' southwest a big Thankyou to Micheal, Mark, Lorraine and Maddie, who made it a great experience from start to finish.

October 28, 2023
Unprompted review
Mercedes-Benz South West - Online logo

Reply from Mercedes-Benz South West - Online

Hello Jack,

Thank you for your 5 star review regarding our Online Dealership. We really value our customer’s feedback so we thank you for taking time to write us a review. I will pass your comments on to Michael, Mark, Lorraine and Maddie.

All the best,

Amy

Rated 5 out of 5 stars

Great Service

Micheal brought the car to my home so I could view and test drive, great service, Danni and Maddie were great in the preamble and subsequent administration. Robin delivered the car, nothing was to much trouble, I would recommend to all my friends.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Saw the car on there website and…

Saw the car on there website and called. Spoke to Fin who answered all my questions and gave me a call back later in the day. Done all the paperwork via email with Fin and Maddie, both make the process easy and simple. We arranged a pickup day. Very good service by both Fin and Maddie. We were given a thorough walk through of the car controls. Helped taxing the car while we were to here. Then drove away. All very simple and straightforward.

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended!

Mark, Michael and Maddie were responsive, informative, efficient and a pleasure to deal with from start to finish.
Nothing appeared to be too much trouble and we highly recommend them.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from Alex and Georgia.
I was given excellent advise and sent a video showing vehicle inside and out, which was a perfect way to see the car I was buying.
Good price and excellent part exchange.
Car delivered by trailer by a gentleman who went through all necessary information and details of vehicle.
Overall a superb experience and I would highly recommend this company and in particular Alex and Georgia. T. Holmes

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I received excellent communication from Mike, Mark and Maddie, from the initial enquiry to the collection day. There were a couple of things that needed to be sorted and the team fixed them and provided videos to show that the work had been done. Would I buy from them again ? Absolutely

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service! From my initial enquiry to delivery of my car, Mercedes Benz South-West have been exemplary. They made the long distance buying process enjoyable and easy. And I was always reassured by their knowledge and attention to detail.
Special mention and thanks should be given to Michael Graham, Mark Bramwell and Maddie Andrews. They were consummate professionals throughout.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Happy change day

Many thanks to Dani, Maddie for liaison with Michael Graham for a successful negotiation to an agreed exchange figure.
Couldn’t have been treated to a more friendly and professional hand over even though it poured with rain!
Heather &Derek Thomas

October 13, 2023
Unprompted review

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