Mercedes-Benz South West - Online Reviews 

Maddie and mark .
I just want to say thank you so much to this guys , thay really look after me and give me the best service. I’m really glad to meet tham . I’m very happy to say that l will definitely come back again next couple years. Best car and the best Offer. Many many thank you guys

I recently bought a CLA from Mercedes-Benz South West and when I tell you this was the best experience I’ve had with purchasing a car. A huge shoutout to Mark, Michael and Georgia who took the best care of me, making sure everything was taken care of. The car is beautiful and I’m a very happy girl!

Mark, Michael and Maddie made the purchase of my GLB and part exchange of my car extremely easy. I was sent a list of all the cars in stock that matched my criteria and then brought the car to me in my lunch break for a test drive. Very knowledgeable and answered all emails very promptly plus came back to me on a part exchange deal quickly. A very smooth transaction.

Great Service from all the team!
Thank you Mark & Michael.

One of the best experiences I have had, buying a car. From the first point of contact with the salesperson, Dani Salmen, to the actual purchase with Dani and Michael Graham to the follow-up support from Maddie Andrews, everyone gave excellent service throughout. I felt from the first connection with Dani he was always quick to respond to calls or e-mails. He always contacted me when he said he would and was professional to deal with. Michael supported the process all the way through and even when were discussing finances there was no pressure, just information, which is what I liked. Dealing with Maddie was really good, she talked me through the collection process and followed this up with an e-mail explaining everything. I would certainly recommend this dealership and even look forward to the next time I purchase a Mercedes and meet up once again. Excellent service, thank you

I recently px’d my older Mercedes GLC, also purchased from MB Southwest, changing it for the brand new model GLC. Hence my second experience with the super sales team there. I was fortunate to be introduced to Mark Bramwell who dealt with, and answered my many questions about this new model. Throughout the whole buying experience Mark exceeded all my expectations. A pleasure to deal with him. Likewise further help and advice from both Michael Graham and Maddie Andrews both pre and post purchase has been most appreciated. A really great team, so thank you all, and a big well done from me. Best wishes from Dougie.

The way they support me through the purchase completion was amazingly quick. What a way to buy into the Mercedes family. Great job Dani Salmen, Michael Graham and Maddie Andrews.

This is the first time we've purchased a Merc from MB Southwest and throughout the process we found the team [Dani Salmen, Michael Graham & Maddie Andrews] courteous, responsive and helpful. At no time did we feel pressurised and the whole process from beginning to end was a pleasure.

This was my first time purchasing a Mercedes and the process from start to finish was outstanding. Mark was excellent no pressure put on me and walk me through the process
Also got to meet Mark for a test drive what a top Man always looking out for what’s best for the client.
Overall brilliant customer service and highly recommend Mercedes Benz South West to friends and family.

This was my first time purchasing a Mercedes and the process from start to finish was top class!
I used carwow to help identify dealers for the car I wanted and Mark Bramwell picked up my enquiry straight away and sent across proposals that fitted my budget.

Megan Ellis was also extremely helpful and efficient in processing all of the paperwork and documentation which enabled me to pick my car up just 1 week after my first conversation with Mark.

Overall brilliant customer service and highly recommend Mercedes Benz South West to friends and family.

I recently purchased a Mercedes GLE 450 4Matic AMG Line Premium from Mercedes Exeter - I was looking for a dark blue vehicle, and I am happy with the purchase. Fin and Lawrence were outstanding and professional; they offered the best advice, and Micheal delivered the car to my home despite being over 300 miles away - I appreciate how patient he was in explaining how it operated and even had a test run. I also appreciate Megan for her prompt communication with regard to the relevant documents. Overall, I had a great experience, and I highly recommend Mercedes Exeter.

Hi my recent and first experience with MBSW was FIRST CLASS from start to finish made possible by the 2 members of staff who made the whole process so easy the main contact Mark Bramwell answered every question arranged all work to be done quickly excellent service also Megan was very efficient with all the paperwork coming through on time i will be definitely recommending your company to my friends for future business

I purchased an amazing A45s from Sam and Shakira at Exeter Mercades Benz. It was an enjoyable smooth experience from start to finish. All questions were answered and we were kept updated at all times. I would recommend them and Mercades Exeter to friends and family.

Buying my new car has been an absolute pleasure with Mercedes South West.
Since I first made contact with Alex, right through to the handover process with Megan and then the delivery with Garry, the level of service has been excellent!

The process was simple, the deal Alex put together was the best on offer and the complimentary delivery to my door was so convenient.

Only thing I am disappointed with is that I won’t be able to use this dealership/garage for my servicing, but I’ll definitely be back in touch once it’s time to change my car.

Joe explained the process of retaining my Smart car after the lease contract ended and he arranged for any necessary work to be done on it. Any hiccups in the process were picked up really quickly and resolved really efficiently.
It was a pleasure to work with Joe and I wish him all the best! He is a very valuable member of your team.
Vilma

Fin was very helpful in purchasing our new car and Megan was also thorough on the administration side of our purchase

I bought a Mercedes GLE 450 AMG Line Premium Plus from Mercedes-Benz South West Online. I was looking for a GLE petrol version black or blue colour. I went to carwow which helped me identify the possible options. From there I connected with MB South West. I got a professional prompt reply from Fin Clouder. He even sent me a detailed video and was flexible with his timings, even going beyond his typical office hours. The entire process was smooth. Once selected, Megan Ellis from Finance team was very helpful and receptive to my queries and requests for change. Extremely good condition fantastic car delivered at my door step by John who was kind and patient enough to explain to me all the controls and even gave me a short "test-drive". Overall very good experience and very satisfied.

Finn was a pleasure to deal with from start to finish, always responding to questions and queries.

My experience of purchasing my new vehicle from Mercedes Benz Southwest online was flawless. Straight from the word go to final delivery of vehicle was an absolute pleasure to deal with the sales team. I highly recommend this organisation for their professional conduct and friendly service. Thanks to all the team.

Epic service given by lauren, brian and lawrence to ensure that i got the perfect vehicle within the timeframe i needed. Thank you all. 😊