Mercedes-Benz South West - Online Reviews 

I brought a car through Alex and Megan.
They made the process very efficient and went over and above to provide a great service, overall I am extremely pleased and will definitely be recommending their services to friends.

I was a bit worried about buying a car in line. I spoke to Mark in Sales. He listened to what I was looking for to find my perfect car. Which he did. Mark went through every step of the sale with me, to make the transaction as smooth as possible. Which I really appreciated.
Georgia from Admin was also very patient & helpful, getting straight back to me with any questions.
A great company with exceptional sales team. Thank you so much Mark

I was introduced to Mercedes South West via Carwow knowing nothing about them.

One of the best, simplest & easiest sales experiences I have ever had.

Finn & Georgia found the car I wanted, the spec, the colour and price.

They handled everything from start to finish and delivered the car from Exeter to Glasgow on the day I wanted it- free of charge.

I've ended up with with an eye-turning electric monster.

Thank you!

A fantastic experience at MBSW represented by Bailey. From start to finish Bailey could not have been more helpful. He was very knowledgeable and made the process extremely smooth. If you are looking for a new vehicle I strongly recommend MBSW and especially Bailey.

Bought the car remotely and Ellie was fantastic, communication was open and when Ellie was off Shakira assisted me. Really great customer services from both of the ladies. My car was delivered and driver was lovely and I love my car 😍. Overall happy customer!

Recently purchased a Mercedes A-Class after a few months of searching we found the perfect one thanks to the help from Finn and Megan. Very quick at responding and getting us in to test drive and see the vehicle. Very to the point and no faffing around which was very good and made the transaction very smooth. Very good customer service and would recommend them to anyone who is looking to purchase a Mercedes via there online service, thanks Finn and Megan

Our experience with MBSW online was excellent. Mark followed up my enquiry extremely quickly. He was helpful, attentive and very knowledgeable about the car. The process was efficient and the car was carefully delivered by James who spent over an hour going through the controls.

The service at Mercedes was very good, especially from Nicci Davies and her colleague Leah. Everything was very well explained and the end to end process from looking to purchase to completion was very smooth. Would highly recommend the show room, commend Nicci and Leah for their customer service.

I called Mercedes-Benz South West regarding a C300de on the website, Lauren was very good and clear from the outset on price, options & what was included (i.e. national delivery) within the sale.
We concluded a deal the following day.
The car has just been delivered to me (28th March 2023) at Edinburgh and it is very nice

Thank you to Lauren and all at Mercedes SW

I contacted Mercedes on Thursday discussed buying a car and part exchange. Negotiated, agreed and had car delivered on Saturday. Throughout these transactions I had very friendly, and super efficient service. A special thank you to Lauren, Lawrence and delivery driver Chris.

Lauren Allanson she was excellent keep me updated through out my process buying my new car if I could I would off given her 10*

Thanks again

Great contact throughout the hole process of buying my new car, Well organised and smooth hand over. Thanks

Excellent assistance and service provided by both Fin and Megan who made sure that I found the exact car I wanted as well as guiding me through the purchase process in a very friendly and knowledgable manner.

Bailey and Meghan were so helpful through this process. Both went above and beyond to get me my dream vehicle. Great customer service, the team was available every step of the way and made the process extremely smooth! Bailey also provided the best after sales service when I reached out. Would definitely recommend Mercedes Benz Southwest and look forward to reaching out to them in the future when looking for my next vehicle. Would also like to recommend asking for Bailey if you intend to find your new car!!

Excellent first class service with all involved with Mercedes-Benz South West from Fin’s live video session then Megan sorting the paper work and delivery schedule to the delivery driver. Everyone friendly and professional I could not ask for anything more.

I am an impatient woman who wanted a new car, had in my mind what I wanted and found it at Mercedes-Benz South West. Thankfully I was only 30 miles away
Dani came in on a Sunday to allow us to test drive as this was our only available day. The car needed a alloy wheel refurb and a paint touch up. This was all done, and delivered the following Friday!
Excellent service!

I decided to have a search on Autotrader for a fairly new AMG GLC 43 as my local dealer did not have one. I found that Mercedes-Benz South West had a couple of low mileage under 12 month old examples. I called the business and spoke with Lauren Allanson-Bailey who was extremely helpful, I had a lot of questions and I was somewhat apprehensive about purchasing a car with a high value without seeing it from a dealer that was approaching 200 miles from my location.

Lauren and the team were able to assist me to select the one I wanted and deal with the transaction whilst I was away in Dubai. Everything went smoothly even down to the transporter delivery chap being friendly and an extended part of the team.

Thank you Lauren, Brian, Lawrence and Dani for assisting with my purchase.

I would most certainly purchase from these people again.

My experience of buying a car was made so easy and stress free. This was done by the wonderful team at Mercedes Benz Exeter. Nicci was so helpful and made sure I got the right car for me. Her advice was great and really helpful. She has definitely been a great person to buy a car from. She made sure that the car was in top condition and made handover so special and very memorable. The rest of the team Ross and Leah where wonderful and very kind people who all had a hand in my car purchase. I am loving the car and puts a smile on my face every-time I get in it. Thank you to all the staff who had a hand in my car being so wonderful.

Excellent and first class customer service - everything that you should expect from a Mercedes-Benz dealership and they did not disappoint on this.
I dealt in buying and taking delivery of my vehicle via Fin & Megan who were both very professional, courteous and accurate with all the information that i requested.
I had a very good part exchange valuation for my vehicle against their EQC, the car was delivered and as detailed to me and I would be more than happy to deal with Fin again, even though they are 260 miles from me!
Highly recommended

The whole experience of my car purchase was excellent. I registered my interest in the car and spoke to Lauren that same day who talked me through the whole process and ensured that I knew all the features of the car as I only saw the vehicle online as I live in Surrey. When I found out the car didn't have a feature I wanted (sensors) Lauren obtained a price for it very quickly and booked it in. Lawrence then provided further updates on the progress of the car checks all the way up to the point of delivery and then Lauren provided a video of the vehicle just before delivery to show the condition of the car.
The delivery of the car was also extremely good and the gentleman who dropped the car off ensured that he explained all the important features that I'd need to know in order to get the car on the road.

All in all it was an extremely pleasant and stress free way of buying the car, just liked you'd expect from Mercedes and the team showed this. I would definitely buy another car from the same team again.