We had several areas completed by Mercer Of Ellicott City. They were very helpful in helping us visualize our projects and choose the best products in our price range that fit our design needs. All wo... See more
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Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained e... See more
Company replied
We were given expert advice by Katlin on our selection of hardwood and carpet. The installation was completed on time with the dates we agreed upon. Katlin updated us regularly on the progress o... See more
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Catlyn offered her help when we entered Mercer's EC store. She was happy to help and took us through our options in a few hours. She arrived at house to do measurements at appointed time. Installers... See more
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Company details
Information provided by various external sources
Mercer Floors is a full service carpet and flooring provider who has been servicing the greater Baltimore, Maryland region for over half a century. We are a locally owned and family operated business who answer directly to our clients and teammates who are our neighbors instead of stockholders and thus pride ourselves in offering only the best product, installation, and customer service. From inspiration to installation we can help you achieve your dreams with our extensive experience, training, and resources on home improvement projects including carpeting, hardwood, rugs and runners, laminate, vinyl sheet and tile, ceramic and porcelain, natural stone, and mosaic tile!
Contact info
26 West Main Street, 21157, Westminster, United States
- 410-876-2026
- contact@mercercarpetone.com
- www.mercerfloorandhome.com
4.8
Excellent
58 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent experience
Excellent experience! My business needed a quick solution and they bent over backwards to make it happen. Exceptional customer service and installation. Highly recommend!
March 13, 2026
Unprompted review
Hands down the BEST!
Amazing company and service. Product selection is like no other and the amount of knowledge and professionalism that each employee has is incredible. This company is truly outstanding!
April 20, 2023
Unprompted review
I ordered carpet from Mercer Carpet in Westminster
I ordered carpet from, Mercer Carpet several weeks ago. Katlin came over, showed me several samples and I picked out what I thought was a beige color. The price was very expensive. $4000 for a small living room and dining room and upstairs steps. I mentioned to Katlin many times that I only wanted the upstairs steps replaced. When the installers came over, I went downstairs and noticed that the installers were removing the downstairs carpet and pad on the steps. I was upset and called the company. When the salesperson came over, I told her that the color was gray and not beige. She compared it to the swatch. It was different, in my opinion. But she did not agree to give me a refund or replace the carpet. She also saw that the installers had, indeed replaced the carpet and pad on the downstairs steps. Since the issue was not going to be resolved, I filled a complaint with the BBB. Of course they tried to resolve the issue, but the company would not budge to resolve the issue but said that they would offer an "arbitration" for $150.00. Since I was not going to pay Mercer any more money. I offered a settlement of $400 to be sent to me by the 10th of July. The salesperson said that the problem was not with the steps, but the metal strips and she would offer a refund of $400.00 on the purchase of additional carpet. . The salesperson tried to dig herself out of the predicament she was in she made up a story about metal strips, and a $400 refund on new carpet. I will not place any further orders from Mercer again. And, hopefully if you are reading this review, you will shop around for a company that handles Customer Service more effectively. Not like Mercer Carpet. If I could put fewer than 1 star, I certainly would. Do Not buy from Mercer Carpet.
July 5, 2022
Unprompted review
Reply from Mercer Carpet One Floor & Home
Ms. Sacks, we're sorry that you are unhappy with your experience; we have always purposefully strived for the best customer experience possible over our 63 years of business. To address your points, when your Flooring Consultant came out in response to your concerns, both you and your son agreed that the color swatch that you selected matched the scrap left over from the installation of your new carpet. Second, while there were two separate sections you mentioned that you didn't want recarpeted (and thus we didn't), you never told your Consultant that you didn't want the lower half of your stairwell recarpeted. Third, the offer of a refund never occurred. Our Flooring Consultants do not have the authority to make those offers and we would have ordered the same amount of carpet even if you had told us not to recarpet the lower half of your stairwell.
Sherri was very helpful
Sherri was very helpful, and not pushy, as a sales rep. The installers were quick, careful and friendly.
March 19, 2018
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Lara for taking the time to share your experience! We're glad you are happy with your new master bedroom carpet and would like to thank you for being an excellent repeat client of ours. If there are ever any questions we can assist with, please don't hesitate to contact us! Thank you & have a lovely day!
Mercer did a fantastic job
Mercer did a fantastic job. They were able to complete a project for us on very short notice and our new luxury vinyl flooring is absolutely beautiful. The staff are professional, knowledgeable and courteous - this is our second time using them and we would definitely work with them again.
February 1, 2018
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Cindy & Greg for taking the time to share your experience with Katlin and the rest of the Mercer Team! We're thrilled that you are so happy with your new basement luxury vinyl floor! Please don't hesitate to contact us if there are ever any questions we can assist with!
Excellent customer service.
January 18, 2018
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Linda for taking the time to share your experience! We're thrilled that you are enjoying your new carpeting and are happy with the installation and the service provided by Barry and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.
Excellent service
Excellent service. Installers were superb. Even got a call from the owner asking how everything was going with the floor.
January 18, 2018
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you James for taking the time to share your experience! We're thrilled that you are enjoying your new hardwood and are happy with the installation and the service provided by Kevin and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.
Friendly and fast service, reasonable price
They recarpeted a part of my basement after I had some work done. They found an exact match for the existing carpet and within 2 weeks the work was done and looks perfect. No complaints at all. Friendly and fast service, reasonable price.
November 16, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Sean for taking the time to share your experience! We're thrilled that you are enjoying your new carpeting and are happy with the installation and the service provided by Jeff and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to reach out! Thank you for choosing Mercer Floor & Home to assist you with your project.
Great Experience with Mercer One
Our sales person was great! She went through numerous samples with us and after we selected the carpet we wanted she came to the house to expertly measure the area. Even brought samples to confirm the color selection versus the room colors.The installers were likewise just as professional.They were in and out in no time.
November 15, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Craig & Lynn Ann for taking the time to share your experience! We're thrilled that you are happy with your new carpeting, its installation, and the service provided by Sheri and the rest of the Mercer Team. Thank you for choosing Mercer Floor & Home to assist you with your project. If there are ever any questions that we can assist with at any point, please do not hesitate to reach out!
Mercer was a wonderful company to work …
Mercer was a wonderful company to work with. They helped us pick the appropriate flooring for our kitchen, their installers were professional, and they left our house clean when the work was completed. They even stayed late to finish the job instead of coming back on an additional day. Would definitely recommend.
November 15, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you David & Mara for taking the time to share your experience! We're thrilled that you are so happy with your new kitchen floor, its installation, and the service provided by Sheri and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!
Barry Jones oversold me almost 100 sqft …
Barry Jones oversold me almost 100 sqft of wood flooring. at first they would not take the extra back. i had to personally call the owner to arrange a return, once i returned the items, i was informed there was a $100 restocking fee. that was not disclosed until after the return. i would have chosen to keep the wood had i known about the $100 fee. it took several calls and weeks to actually receive the reimbursement on my credit card. that is the last time i do business with Barry Jones of mercer carpet one.
November 15, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Hi Robert. We are very sorry to hear that your expectations have not been met! You have been a faithful customer multiple times over the years and we thank you very much for that! Thank you for the feedback about your most recent experience. It is helpful for us to know when we are not meeting our customers expectations. We take pride in our first-class service and high-quality products. We would welcome the opportunity to speak directly with you and hope you are receptive to that. Please give us a call at 410-876-2026.
Good Quality, No High Pressure Sales
Have used them for kitchen floor replacement (twice) and for carpet. Quality and installation good, no high pressure to buy. Very easy to deal with.
November 15, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Mary & Mike for taking the time to share your experience! We're thrilled that you are so happy with your carpets, their installation, and the service provided by Katlin and the rest of the Mercer Team. If there are ever any questions that we can assist with, please don't hesitate to contact us!
Exceptional carpet and installation
Exceptional carpet and installation! The salesgirl was knowledgeable and professional!
July 20, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Beth for taking the time to share your experience! We're thrilled that you are so happy with your carpet, it's installation, and the service provided by Katlin. If there are ever any questions that we can assist with, please don't hesitate to contact us!
Our experience at Mercer was wonderful
Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained everything thoroughly and made the experience pleasant. Our rugs were delivered on time and were set up expertly. We are totally satisfied customers. We highly recommend Mercer.
July 16, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Sharon & Bill for taking the time to share about your experience! We're thrilled that you are so happy with your new area rugs and service. If there are ever any questions, please don't hesitate to contact us!
Very happy with our purchase
Very happy with our purchase, and the whole process was handle very well from selecting and buying to the installation. We also appreciate Mercer working with us and coordinating with our renovation. We will be purchasing more carpeting in the near future, and we will definitely be coming back to Mercer.
May 31, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Christine for taking the time to share your experience! We're thrilled that you are so happy with your new master bedroom carpeting and the service provided. Please do not hesitate to contact us if there are ever any questions we can assist with! Have a lovely day!
We wanted to shop local and chose …
We wanted to shop local and chose Mercer in Westminster. From the planning phase through the installation of new flooring, it all went smoothly.
May 31, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Mary Lou & Wayne for taking the time to share your experience. We're thrilled that you are so happy with your new floor, stairs, and the service. Please do not hesitate to reach out to us if there are ever any questions we could help with. Have a lovely day!
They were timely and installation went …
They were timely and installation went smoothly, and they worked around the residents in the hallways.
May 23, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Joe for taking the time to share your experience! We're glad that everything went smoothly and are looking forward to working with you in the future. If there are ever any questions we can assist with, please let us know! Have a lovely day!
Highly recommend Mercer!
I was very pleased with my experience at Mercer. Great work in the showroom followed by visits to the house to help narrow down the choices. Both carpet and hardwood look great. They were very flexible with timing of the installations. The crews that did the install were excellent!
May 9, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Linda for taking the time to share your experience! We're thrilled that you are loving your new carpeting and hardwood and enjoyed the service and install. If there are ever any questions, please don't hesitate to contact us!
Excellent Customer Service
Jeff was fabulous to work with and we love the runner on the stairs and our area rug!
May 9, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Jamie & Steve for taking the time to share your experience! We're so thrilled that you are loving your new rug and stair runner! If there are ever any questions we can assist with, please don't hesitate to contact us!
Installation A; Customer Service C
I was happy with the installation. The customer service was problematic. The sales person emailed me after hours instead of calling me to explain why my order was delayed. When I expressed dismay at being emailed instead of called, he emailed me again instead of calling. This seemed like a strange approach for sales.
The carpet looks different than the sample I borrowed before ordering, but it's not a big deal. The important thing is that it was installed correctly and seems like a quality product.
May 8, 2017
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Jane for taking the time to share your experience; we're happy that you are enjoying your new wool carpeting and are confident in it's installation. In regards to the customer service, we are regretful for the level of quality service being low especially in comparison to our standards. We would love to have another opportunity in the future to earn your business and hope that you feel confident in coming to us with any questions you may have about your new carpet or any other floor covering. Best Wishes, The Mercer Team
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