We had several areas completed by Mercer Of Ellicott City. They were very helpful in helping us visualize our projects and choose the best products in our price range that fit our design needs. All wo... See more
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See what reviewers are saying
Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained e... See more
Company replied
We were given expert advice by Katlin on our selection of hardwood and carpet. The installation was completed on time with the dates we agreed upon. Katlin updated us regularly on the progress o... See more
Company replied
Catlyn offered her help when we entered Mercer's EC store. She was happy to help and took us through our options in a few hours. She arrived at house to do measurements at appointed time. Installers... See more
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Company details
Information provided by various external sources
Mercer Floors is a full service carpet and flooring provider who has been servicing the greater Baltimore, Maryland region for over half a century. We are a locally owned and family operated business who answer directly to our clients and teammates who are our neighbors instead of stockholders and thus pride ourselves in offering only the best product, installation, and customer service. From inspiration to installation we can help you achieve your dreams with our extensive experience, training, and resources on home improvement projects including carpeting, hardwood, rugs and runners, laminate, vinyl sheet and tile, ceramic and porcelain, natural stone, and mosaic tile!
Contact info
26 West Main Street, 21157, Westminster, United States
- 410-876-2026
- contact@mercercarpetone.com
- www.mercerfloorandhome.com
4.8
Excellent
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent, seemingly scratch have proof floors!
None of our pets or children have been able to scratch our new wood floors!!
Not only are my floors excellent, but the service was caring and polite and the staff seemed genuinely interested in my satisfaction and well being.
July 29, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Denise for taking the time to share your experience! We're thrilled that you are so happy with your new hardwood floors and your experience with Matthew and the rest of the Mercer Team. If there are ever any questions, please don't hesitate to contact us!
Wonderful experience
Jeff was my salesperson. First of all he was so knowledgable. He knew a lot about hardwood floors and carpeting. Was not pushy! He took his time with us. It was a wonderful experience from start to finish. My floors look amazing! Jeff is an asset to Mercer Carpet One Floor and Home!
July 28, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Cindy for taking the time to share your experience! We're thrilled that you enjoyed working with Jeff and are so happy with your new hardwood floors! If there are ever any questions, please don't hesitate to contact us!
Knowledgable
Knowledgable of merchandise to present facts and let customer chose.
July 27, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Ken & Gerda for taking the time to share your experience! We're thrilled that you are so happy with the expertise and service that you received. If any questions arise, please don't hesitate to contact us!
Very Helpful and Knowledgeable
My wife and I shopped around multiple stores looking at different carpets. When we walked into Mercer, Matt immediately helped us. He knows what he is talking about and walked us through the different options, and what the actual differences in the carpets are. They were very responsiveness throughout the whole process and had reasonable prices.
July 27, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you CJ for taking the time to share your experience! We're thrilled that you are enjoying your new Master Bedroom carpeting and so pleased with the service provided. If any questions arise, please don't hesitate to contact us.
a long distance experience
I needed carpeting in my newly purchased condo in MD before moving in from Ohio. Katlin was extremely helpful, and professional....directed me to a local store to choose carpeting and color, and took care of all of the many details on her end to order, deliver and install on time before the big move.
My daughter in law also worked with Katlin in Md to give access to the condo for the work....and she too was impressed with the workers, the completed product and the speed with which they installed the carpeting.....and we love how it looks!!
A big shout-out to a wonderful team!!
July 20, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Dotti for taking the time to share your experience! We're thrilled that you are so happy with your new carpeting and our service! If any questions were to arise, please don't hesitate to contact us!
Excellent Service
i called mercer carpet. A representative came to my home at a time convenient to me. She was on-time, courteous and professional. She listened to all of my instructions, and answered all of my questions in a very pleasant manner. When the installers came, they already had my instructions and they did an outstanding job!!
July 15, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Duncan for taking the time to share your experience with your project consultant, Katlin, and the rest of the Mercer Team. We're thrilled that you are enjoying your new flooring and the service provided. If any questions arise, please don't hesitate to contact us!
Good Job
Enjoyed working with Mercer. Matt and Jim were very helpful. We appreciate upgrades offered. Installation guys were great. Went the extra mile in making repairs made necessary due to poor workmanship of other installers.
July 14, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Mike & Brenda for taking the time to share your experience with your project consultant, Matthew, and the rest of the Mercer Team. We're thrilled that you are enjoying your new flooring and the service provided. If any questions arise, please don't hesitate to contact us!
Very Disappointed!
I was very disappointed in the service. The install job on our bathroom was just okay. Mercer never followed up to see if we were satisfied with the job. I will never use Mercer again or recommend them.
July 14, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience with Mercer Floors. Your project consultant is no longer with Mercer and it is the responsibility of the consultant to follow up with each project. We are disappointed that he failed to do so. You mentioned that your bathroom luxury vinyl tile was 'just okay;' we would very much like to discuss your concerns. Please contact us at your earliest convenience. Thank you & have a lovely day.
Sales and service was excellent but floor installer was somewhat difficult to work with.
Floor installer was somewhat difficult to work with. Always seemed in a rush and spent a lot of time running in and out of the house on the phone. He used the wrong color grout after being question about it and showing the order. Mercer was great about scheduling re-grout with correct color.
I'm not thrilled with the floor tile. It looks wonderful, but seems delicate. Pattern is on surface (doesn't go all the way through tile). Sliding chairs around kitchen table has scraped surface of tile and white under-layer showed through. Mercer was very good about replacing tiles and supplying chair slides. Problem was the chair slides provided were just like the ones I already had on the chair legs. The vinyl/plastic slides seem to get rough/scared by grit/dirt that accumulates on floor and then scratch the tile when chairs are pulled out or pushed under the table. Floor is frequently vacuumed and damp-mopped making it not very easy to maintain. I have since gone to felt pads on chair legs but have to keep replacing them since they don't stay attached very long.
I am completely satisfied with the ceramic tile that was installed on wall above counter top.
July 14, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Sarah for taking the time to provide feedback on your experience with Mercers, your sales representative, the installation, the Alterna Luxury Vinyl Tile floor, the ceramic backsplash, and the repair work we provided for you in 2013/2014.
We're thrilled that you are enjoying your backsplash and are happy with the service provided by Mercer Floors. When selecting our installers we focus on only working with the most skilled crews including the one who installed your kitchen floor. We are disappointed that you found him difficult to work with but typically receive glowing feedback in regards to his work and professionalism.
Your feedback on the floor also has us disappointed as the Alterna product is a commercial grade floor with a Lifetime Wear Warranty and is typically extremely scratch resistant; sadly, nothing is scratch proof. It also is considered a light maintenance floor depending on the traffic level; typically all that is required is either a dry mop or a vacuum and occasional damp moping or damp rag for deeper cleans and the cleaning of spills. Armstrong's care recommendations can be found here: http://www.armstrong.com/flooring/floor-care.html?intcid=link_TopNav_Learn_FloorCare
Thank you for providing the feedback on the floor protectors; we will use that and other feedback to tweak our offerings to only provide the best options. And you are absolutely correct, while felt pads are excellent options they typically need to be replaced about once a year due to the collection of dust particles and the reduction in adhesive efficiency over time.
Thank you again for taking the time to share your experience. Please don't hesitate to contact us at any time if there are any questions that arise.
Style and color
Mercer's did a great job helping us with style and color. They followed it up with a wonderful installation. Thank you Mercer's for another great experience!
July 10, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Amy & Chris for taking the time to share your experience! We're thrilled that you're so happy with your new basement family room carpeting! If there are ever any questions we can help with, please don't hesitate to contact us!
Good Flooring company
We have used Mercer/Carpet One for two flooring jobs in our home. Budget-wise, I believe they are slightly above average. Once the job is scheduled, their installers do a very good job. I am still not enamored with the transition areas from the Hardwoods job we had done, into the carpeted areas. Also, if you have a repair request, they can be a little slow in response.
July 8, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience. The one flooring project we at Mercer Floor & Home Carpet One have on file for you is a hardwood project that, for the scope and quality, was priced very competitively based on similar kind and quality. Per our records, we were sent the wrong hardwood color and were reliant on the manufacturer to supply us with the replacement in a timely fashion. With your tight timeline, we can understand and share your frustration in the delay especially with the back-order on the necessary transition strips. Sadly delays like this are apart of our industry and we always strive to move on them as quickly as possible. We would be very much interested in learning more about your concerns with the transition strips; please contact us at your convenience. Best Wishes, The Mercer Team
My only place for flooring
Over the last few years I have had the folks at Mercer do all the flooring in my townhouse--wood, carpet, vinyl. The whole process was painless and the installers were very knowledgeable and professional. When I needed re-stretching on one of the carpet installs, they came back out no questions asked. I learned of Mercer from a friend, and now there is a whole group of us who recommend Mercer when anyone is looking for flooring.
July 6, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you Linda & John for taking the time to share your experience! We're thrilled that you are enjoying your carpeting, hardwood, vinyl, other finished projects, and product services we have assisted you with in 2011, 2012, 2013, and 2015! If any questions arise, please don't hesitate to contact us!
Awesome experience from sales to completion!
We had several areas completed by Mercer Of Ellicott City. They were very helpful in helping us visualize our projects and choose the best products in our price range that fit our design needs. All work was done perfectly and all workers were personable and professional. They worked quickly with minimum disruption and mess. They left the house in perfect condition as well. Hardwood flooring, kitchen tiles and a custom area rug all exceeded expectations.
July 1, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for sharing your experience Thomas & Janice! We're thrilled that you are enjoying your wood and engineered stone floors in addition to the custom rug we created for you! If any questions ever arise, please don't hesitate to contact us!
We have used Mercer for flooring twice & plan to again & again as we can afford to do every room in our house!
From the sales people to the installers all are helpful, knowledgeable, courteous and professional!
June 30, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience and the lovely review! We're glad that you are enjoying your Tigerwood hardwood that we installed in 2012 and the lovely whitewash style wood flooring for the playroom Katlin helped you with during the fall of 2015! If there are ever any questions that we can help with, please let us know!
Mercer does not stand by its warranties.
The carpet we had installed in our great room immediately started to unravel and the ends and at the seam. After several visits, we were told that it was not their fault and would do nothing. We would never shop with them again and would not recommend.
June 30, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience Mr. & Ms. Naff. Per our notes, this concern was immediately taken care of after we were alerted to the issue right after your new carpeting was installed in December 2011. Thus, we would like to speak with you directly to make sure we're on the same page. Please contact us at your convenience so we can determine the best next steps.
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience Chad. You are absolutely correct, your experience is not up to our standards. Your original project manager is no longer with Mercers and his departure is what caused a part of the issues that we had with your stair runner project that has since been completely refunded. We attempted to clean up his mistake as best as possible but were not able to assist you like we would have preferred. We would love to hear more about how the original project of the new carpeting on your second floor went. Was that portion of the project satisfactory? Thank you and have a lovely holiday weekend.
Carpet
The carpet in our family room did not hold up at all! We did have Laminate in the large kitchen area that was done perfect. And is wearing perfect ! But the carpet is very crushed
June 30, 2016
Unprompted review
Reply from Mercer Carpet One Floor & Home
Thank you for taking the time to share your experience. We're glad that your kitchen vinyl floor and the rest of the carpet we helped you with is doing well and that you are enjoying it. We are concerned with your family room carpeting performance and would like to discuss the issue with you further, please contact us at your convenience so we can determine the best next steps. Thank you & have a lovely holiday weekend!
Reply from Mercer Carpet One Floor & Home
Thank you for your lovely review in regards to your 2013 carpet, rug, and vinyl flooring project! If there are ever any questions that we can help with, please let us know!
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