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MerchoidReviews 

6,997
•
TrustScore 4.5 out of 5

4.3

Events & Entertainment
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Review summary

Created with AI, based on recent reviews

Evaluating 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting items like Christmas jumpers for their design and material. Many people appreciate the fast delivery and efficient service, noting that items arrive quickly and are well-packaged. Reviewers frequently mention the great communication throughout the ordering and delivery process, and many express their intent to order again. However, some customers were dissatisfied with the delivery service, experiencing delays and even non-delivery of their orders due to the courier company used. A few other people also felt that communication regarding order status could be improved, especially when items were significantly delayed or did not arrive.

What people talk about most

Product

People report positive experiences with products, praising the high quality, good prices, and great selection... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the super-fast delivery... See more

Quality

Reviewers consistently express satisfaction with the quality of products, highlighting items like t-shirts... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays and issues with... See more

Service

Customers consistently note positive experiences with service, often highlighting prompt delivery and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is excellent and the communication around the order is good. Just a shame their choice of courier is not known until after you order. Delays occurred with the delivery (not the first time... See more

Rated 4 out of 5 stars

Products arrived quickly and there was plenty of communication. The Price point and quality of the goods was excellent, as promised. The only reason I wouldn't give them 5 stars is they used Evri to d... See more

Rated 4 out of 5 stars

Website and product was great. Constant emails spamming my inbox since my purchase puts me off using this company again.

Rated 4 out of 5 stars

Fast service! the Christmas jumper arrived just a couple of days after I ordered it. It was a bit larger than I expected, so I think next time I'll have to remember to order XS rather than S. Still fi... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Who’s your favourite Doctor? Dr Gordon Freeman, Dr Doom or Doctor Who? We search all the known galaxies looking for the coolest, quirkiest, most fashionable merchandise from all the videogames, TV shows, comics and movies you love. Everything we sell is 100% officially licensed, so you can be confident anything you buy will be of the highest quality and give you that warm, fuzzy feeling that only comes from supporting the creators Oh, and sorry Whovians, but Dr Gordon Freeman will forever be our favourite Doctor.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(6,997)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great!

My son is over the moon with the his warhammer necron jumper. It is good quality and postage was quick. Overall very happy 🙂

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Brilliant Service, really quick delivery. Absolutely love everything on the website!! Bought the Jaws jumper and is a perfect fit and very good quality.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered an item a year ago

Ordered an item a year ago, they were happy to take my money, it's remained on perpetual pre-order, and there has been no communication by them within said year, except for marketing emails.

I have asked for a refund, and based off this experience I recommend people AVOID. The high number of positive reviews, despite other people having similar experiences- leads me to believe they use fake/bot reviews.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great website, Great prices

Great website, bag came very well packed and protected. I have one very happy son. Delivery was good not as quick as I’ve had before but that was Evri not you guys. So overall would 100% recommend

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Be Wary

So for the Second year in a row I go to Merchoid to try order a Warhammer 40,000 Christmas jumper as they quickly sell out towards Christmas.
On both occasions I order, pay, get confirmation emails etc.. then within a few days I get a "Refund Confirmation"... Strange right? So of course I emailed them/filled out the contact form immediately asking for an explanation .. days and weeks go by with no reply.. others have received their orders, my buddy ordered the exact same at the same time and he received his in a few days!\
2 years in a row.. being ignored for years, so we'll see if they monitor this but I'm not holding out much hope.

Anyway be careful people, I got refunded both times but its really upsetting, 3+4 years ago they didn't have my size in stock then this BS for 2 years... been trying to get a Warhammer Christmas Jumper for 4 years now. I'm at my wits end. If I get no response I'll have to report to GW and Ombudsman.

October 1, 2025
Unprompted review

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