Meridian Mortgages Reviews 

486
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Five-Star Review for Penny and Jayshri

Five-Star Review for My Mortgage Advisor Penny and case manager Jayshri!!

I cannot recommend Penny and Jayshri highly enough! They have made the entire mortgage process smooth, stress-free, and surprisingly enjoyable. Their knowledge of the market, attention to detail, and commitment to finding the best possible deal for me were truly impressive.

What stood out the most was their clear communication—every question I had was answered quickly and thoroughly. They were always one step ahead, proactively handling paperwork, coordinating with the lender, and keeping me informed at every stage.

Thanks to their guidance and support, I felt confident and informed throughout the process. Truly a five-star experience!

April 10, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you Sese! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I would highly recommend Meridian…

I would highly recommend Meridian Mortgages. Penny Bennett my advisor was super amazing and gave 110% excellent customer service. I felt really looked after from the start and throughout the process, lifting all the pressure in what is otherwise deemed probably the most stressful time of anybody's life. So a big thankyou Penny, and I appreciate your continued support.

March 21, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for your kind words, Jamie! We're so glad to hear that Penny was able to take the pressure off and provide such great support throughout the process. We truly appreciate your recommendation and are happy to have been able to assist you. Wishing you all the best!

Rated 5 out of 5 stars

Two exceptionally amazing team members!

There are not enough positives to describe my experience with Nick Egan from Metro Finance and Caitlin Appleton from Meridian Mortgages during my mortgage process. It has been a long drawn out process (through abortive sales and purchases) but they have gone above and beyond to assist me. Their dedication and personable manner is nothing short of superb and I don't think they could have done more if it was their own mortgage. They were determined to help me and it felt like they would not stop until they found a way. I cannot express how grateful I am to both Nick and Caitlin and thanks to them I finally completed on my new home yesterday. This would never have happened without them. I would never go anywhere else for mortgage advice and will recommend anyone to them. They are both amazing at what they do! Thank you again Nick and Caitlin!

March 26, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for leaving a review about your experience, Kerri. We’re thrilled to hear that Nick and Caitlin were able to provide you with the support and dedication needed throughout the entire process. It’s wonderful to know they went above and beyond to help you secure your new home. Your feedback means a lot to us and we’re so grateful for your trust and recommendation. Congratulations on your new home and thank you again for sharing your experience!

Rated 1 out of 5 stars

AVOID USING

AVOID USING, Will never Reccommend or use them Myself ever again after how they have dealt with my family, absolutely unproffesional and Rogue on day of appointment cancelling as they dont look at documents properly then waiting over 2 weeks to state they dont want to deal with us, rude and unproffesional emails, do not respond or reply. STAY AWAY FROM MERIDIAN and STAFF CALLED ANTOINETTE McCOOK.
Theres better service out in Market, who shall Provide better Service and NO FEES.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot endorse Vicki and the service…

I cannot endorse Vicki and the service she provides highly enough. It was swift, efficient, there was proactive communication throughout and I got the offer I was looking for. I would not hesitate to recommend the service to anyone looking for similar advice.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic, absolutely recommend

We’ve had a fantastic experience with Emma. She made it so easy especially when we thought our case might be more complex. I recommend Meridian.

February 26, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for your feedback and recommendation, Jade!

Rated 5 out of 5 stars

Absolutely fantastic service from Jab…

Absolutely fantastic service from Jab Hussain on my remortgage! He made the whole process so easy and stress-free, explaining everything clearly and keeping me updated throughout. Super easy to chat to and get along with, which made the experience even better. Professional, efficient, and genuinely cares about getting the best outcome for you. Couldn’t recommend highly enough!

February 20, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for your wonderful feedback, Simon! We're so glad Jab could make the remortgage process easy and stress-free for you. Your kind words mean a lot, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Mortgage Application

Although at first, the processing appeared to take long, this suddenly changed. The change I would say was due to having supplied Emma M with all the information and documents that were needed. From here onwards, everything went very smoothly. Emma M was very responsive, kept us informed as well she gave us good advise.
I would not hisitate recommending anyone to work with Meridian Mortgages in particular and Emma M specifically.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I spoke with an advisor called Dawood who took the time to go through all of my options with me and was very honest throughout the process. This was fantastic as I had just experienced a negative phone call with a provider and was feeling very wary of speaking to anyone about life insurance over the phone. He was pleasant, positive and informative! Thank you!

February 11, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for sharing your experience, Erin! We're so glad Dawood could provide you with the support you needed. We truly appreciate your feedback and are happy to have been able to assist you.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish! A massive thank you to Penny who helped us so much, getting everything in place and assisting with choosing the right deal, would highly recommend to anyone.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Emma theaker organised my remortgage…

Emma theaker organised my remortgage and made it the easiest smoothest process for me, I didnt have to do anything. She called when she said she would and was always professional and pleasant. I went with meridian on my original mortgage application 5 years ago and again now for remortgage and wouldnt hesitate in recommending them to others.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Following our mortgage confirmation…

Following our mortgage confirmation which was processed well, we were contacted to have an optional further meeting to discuss our insurance options. Explaining that this is something we have put in place privately was not good enough for Meridian and Ben sent us passive aggressive emails that were not upfront and clear implying we were at fault for not pursuing this through the company. This has completely tarnished our view of the company and for the unprofessional handling of this part of the process we would not recommend this company and will never use them again.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Emma Morley was a star in providing us…

Emma Morley was a star in providing us with an offer swiftly and communicated well through out the process and beyond.

December 31, 2024
Unprompted review
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Reply from Meridian Mortgages

Thank you for your kind words. We’re so glad Emma could provide swift support and keep you informed throughout the process. We really appreciate your feedback.

Rated 5 out of 5 stars

Helpful and accommodating

I was serviced by Vicki Collings-Cramp whom was happy to answer any and all questions I had. They worked around my schedule and was happy to consult over online video meeting. Even though they are commission based, you can tell they are there to help you get the best offer and provide unbiased advice.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Penny Bennett

I couldn't fault penny Bennett on my journey to apply for a mortgage as a first time buyer. She helped me through thick and thin in getting what I need on peperation to buying a house..she went above and beyond her roll/duties to look after me on getting things complete. Thank you very much penny on making it easy, swift and stress free. Making my dream come true I one happy chap.

January 29, 2025
Unprompted review
Rated 3 out of 5 stars

Pester pester pester!

These guys were amazing at the time of purchasing our house, however when your mortgage is due for renewal you are hounded with phone calls and emails. My phone hasn’t stopped with calls recently pestering me to book an appointment with them.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Meridian Mortgages…

I cannot recommend Meridian Mortgages enough. They've been so helpful and keeping me updated at all time. I wanted to say a massive thank you to Sheila Lockwood especially for her help and support. Thank you!!

January 22, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for taking the time to leave a review, Trish! We really appreciate your feedback and recommendation.

Rated 5 out of 5 stars

We thoroughly recommend Meridian to keep the stress of house buying/selling to its minimum

We have found Meridian really knowledgeable, efficient and professional throughout our house building journey. Vicki specifically has been great, really personable, always does what she says, professional and thorough, just what you need when going through the stressful process that is house buying/selling. It worked well using TEAMS where required as well, always adapting to the clients needs. We thoroughly recommend Vicki along with the rest of the Meridian team.

January 29, 2025
Unprompted review
Meridian Mortgages logo

Reply from Meridian Mortgages

Thank you for your kind recommendation! We're so glad Vicki and the team could make your house buying journey smoother and less stressful. We really appreciate your feedback and are happy to hear our approach worked well for you. Wishing you all the best!

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