Meridian Mortgages Reviews 

486
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers constantly praise the staff and dedicated advisers for being exceptionally helpful, responsive, and knowledgeable, successfully guiding them smoothly through every single step of the mortgage and insurance application process. Consumers also frequently mention that communication is prompt and reliable, making complex financial decisions feel much easier to manage without encountering any unnecessary stress or confusion. Some reviewers were not happy with the service provided, noting frustratingly long delays without receiving any updates whatsoever, alongside experiencing unprofessional and dismissive email responses from certain advisers when trying to get assistance.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting how knowledgeable, approachable, and... See more

Service

Customers had positive experiences with service, consistently highlighting the professional, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisers for being... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently worked with Stuart Parkes as our Protection Adviser, and we honestly couldn’t be happier with the support we received. Stuart was incredibly helpful, responsive, and efficient — he rep... See more

Rated 5 out of 5 stars

Penny was amazing throughout our whole journey within buying our first house, she explained everything, helped us where we needed it and was accessible when we needed her. She made us feel more confid... See more

Rated 5 out of 5 stars

Emma Theaker was more than helpful in finding me the right mortgage. She put my mind at ease throughout the process and always took the time to quickly and clearly answer my many questions. Even after... See more

Rated 5 out of 5 stars

Our mortgage adviser Emma Theaker has been a great help from start to finish, very informative and guiding us to make the best decision for ourselves she done this by understanding us and our goals. V... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Meridian Mortgages are here to offer you expert mortgage advice whether you're buying for your first house, remortgaging, moving home or investing in a buy-to-let property.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

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No recent history of asking for reviews

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4.6

All reviews

(486)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding Mortgage Advice and Support

I had the pleasure of working with Emma Morley at Meridian as my mortgage advisor, and I cannot recommend her highly enough. Emma went above and beyond to ensure I fully understood every step of the process and provided exceptional guidance throughout.

Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. Thanks to her efforts, I was able to secure the right mortgage for my needs.

January 23, 2025
Unprompted review
Meridian Mortgages logo

Reply from Meridian Mortgages

Thank you for your kind words! We're so glad to hear that Emma was able to make the process smooth and stress-free for you. Your feedback is greatly appreciated, and we're thrilled to have been able to help you secure the right mortgage for your circumstances.

Rated 5 out of 5 stars

Excellent customer service.



Thank you so much Jo Hill.

I was in situation communicating between my GP and broker Jo proactively took care and sorted the situation.

Thanks again.

January 20, 2025
Unprompted review
Meridian Mortgages logo

Reply from Meridian Mortgages

Thank you for leaving a review, Ronit! Glad we could help.

Rated 5 out of 5 stars

Penny has been supportive and helpful

Penny has been supportive and helpful. Her strategic advice and counselling has been positive .

January 15, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for taking the time to leave a review, Wonenode. Glad we could help!

Rated 5 out of 5 stars

Many Thanks!!

As my first time on this, I’ve had a supportive team that continued to give useful and helpful advice to guarantee a positive outcome.

Special thanks to Penny Bennett for always been ready to respond to all questions and calls. Submitting every document as soon as received and putting extra effort.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support for First-Time Homebuyers!

As a first-time homebuyer, I couldn’t have asked for a better mortgage broker. They were incredibly helpful and supportive throughout the entire process. Their flexibility was amazing, especially when I changed my mind about the property I wanted to purchase. They provided friendly, honest advice that made the whole experience much less stressful. Highly recommend to anyone looking for a knowledgeable and approachable mortgage broker!

Special thanks to Lorna Shannon and Rebecca who is working with me on this.

January 16, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for your kind words, Nuwan. We're so happy to hear that Lorna and Rebecca made the process easier and less stressful for you as a first-time homebuyer. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Efficient

Efficient, fast and pleasure to work with!

January 13, 2025
Unprompted review
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Reply from Meridian Mortgages

Thanks for the review, Akaash!

Rated 5 out of 5 stars

We have been dealing with Emma and…

We have been dealing with Emma and she's always been very helpful and pleasant to speak to. We definitely giving 5 stars, as we are very happy with the service and timely responses every time We've asked anything. Moreover, she has given appropriate answers to our each and every questions.

January 10, 2025
Unprompted review
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Reply from Meridian Mortgages

Thank you for your feedback, Krishna! We're so glad Emma could provide helpful and timely support throughout the process. We really appreciate your 5-star review and are happy to have been able to assist you!

Rated 5 out of 5 stars

Our mortgage advisor Emma Morley was…

Our mortgage advisor Emma Morley was fantastic.
Right from the first call the entire process has been less than a month and she got us sorted out considering it was over the Christmas holidays.
Everyone talks about how getting a mortgage is stressful but she made sure she provided all information we needed to know and also providing expert advice needed as first time buyers.
It’s been fantastic

January 8, 2025
Unprompted review
Meridian Mortgages logo

Reply from Meridian Mortgages

Thank you for sharing your experience! We're so glad Emma could make the process smooth and stress-free and we truly appreciate your feedback.

Rated 5 out of 5 stars

Well done to an exceptional mortgage advisor!!

Penny Bennett is a highly experienced, competent, helpful and communicative mortgage advisor, who works with a superlative level of efficiency, transparency and professionalism.

She has been informative and candid about her rationale behind the suggestions made for both lender and mortgage term, emphasising the importance of a consideration for risk as well as life insurance.

There has been no stone unturned with the mortgage application from start to finish and I am extremely impressed with the speed in which she has dealt with and handled our case.

I would highly recommend Penny and the rest of the team at Meridian for their extensive knowledge, including the delivery of a warm, friendly and welcoming experience!

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

I've been dealing with Emma Theaker and she's always been very helpful and pleasant to speak to. I'm definitely giving 5 stars, as I'm very happy with the service and timely responses every time I've asked anything.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Penny Bennett

Penny Bennett is friendly, helpful, knowledgeable and a true professional. She is open, honest and looks after you throughout the process of securing a mortgage. Nothing was too much trouble and no question was too silly to ask. 100% recommended 👌

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely superb Service from Vicki…

Absolutely superb Service from Vicki Collins-Cramp. We have used Vicki’s service several times over the past six years and most recently in this summer for a house move. Vicki’s knowledge is fantastic, she is always efficient and you are never waiting for important tasks to be actioned. Vicki will continually keep you up to date and come back to you promptly with any questions you have. Honest, personable advice is always offered and very polite and approachable to deal with. A 100% professional. Highly recommend.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Penny Bennett is extremely helpfully on…

Penny Bennett is extremely helpfully on guiding me and wife through in and out of the mortgage process, she did everything she could to help us get it over the line. Would definitely recommend, hopefully we get mortgage offer soon and we are sure we will be using her consertancey again and again in future.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Mortgage Advisor

Rebecca McKetty was extremely helpfully on guiding us through the mortgage process, she did everything she could to help us get it over the line. Would definitely recommend, and I’m sure I will be using her again in future ..

Thank you Rebecca (Meridian Mortgages)

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Big shout out to Rebecca Mcketty who…

Big shout out to Rebecca Mcketty who has made this process stress free from start to finish. I am a person who suffers with major anxiety and I can say Rebecca has taken all the stress away. Thank you. I can highly recommend Meridian. 5☆

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect For First Time Buyers

Penny Bennett guided myself and my partner through our mortgage application for our first home and was spot on throughout. She was available at a wide variety of times which worked for us due to our busy schedules. She was also super helpful when it came to answering any questions, even some that at the time may have felt daft! We would highly recommend her specifically as a Mortgage Advisor to anyone who is looking to buy their first home or remortgage.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience.

Thank you so much, we've had such a great customer experience with Meridian.
I originally spoke to Keyla, who was great, she did a brilliant job.
I'm a 1st time buyer so it was all really new to me.
I asked many questions and Keyla was very knowledgeable, if she didn't know the answers, she would go away and come back and she would have it.
We also changed the property that we were looking at during the process, which was probably a tad annoying.
Keyla didn't bat an eyelid she just got to work and sorted it for me which I really appreciated as I understand it was probably a load more paperwork for her.
We then moved onto Ben, he was equally as brilliant and kind and understanding of my lack of knowledge.
He explained everything in a way I understood and was just really patient and helpful.
He was always contactable and I never felt rushed.
We then moved onto Olivia, now Olivia must be a saint!
She is very knowledgeable also and I really have asked quite a few questions of Olivia.
She has been nothing but kind, understanding and polite, even if I asked what may seem like silly questions.
They've all been excellent throughout the entire process and made it as stress free as they possibly could for me.
I appreciate and I am very grateful for their time and help.
I'd advise anyone to go with them as it's been a great customer experience from start to finish through everyone I've been in contact with.
So thank you.

October 19, 2024
Unprompted review

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