Mewthemovers Reviews 

174
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

First rate service. Estimate given very quickly. Van turned up on the dot - two very cheerful operators supplied tailor-made wardrobe boxes. Loaded up very quickly and efficiently and were waiting... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from start to finish. Very fair, competitive price. Kept their promises on timelines. Great, personable customer service from a range of team members. Lee and Dan were the best... See more

Rated 5 out of 5 stars

All stages were super friendly and professional. Getting an accurate quote with a survey was really quick with good honest advise. We had to change date at late notice which was handled without is... See more

Rated 5 out of 5 stars

Mew the Movers were wonderful – extremely hard-working, polite and in constant good humour in spite of a difficult situation with narrow, busy road. They even whipped the front door off to accommoda... See more

Company replied

Company details

  1. Shipping Company

Written by the company

Professional Removal Service based on the Isle of Wight. From your first contact with Mew the Movers you will realise you are dealing with friendly and knowledgeable staff. You can ask for a free quotation, if you live locally and would like it we can send a Surveyor to your property and carry out a pre removal survey and answer any questions or concerns you may have. We have an online Quotation form on our website or you can give a list of items to be moved over the telephone. Video Surveys are also available. Accredited Member of the British Association of Removers (BAR)


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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4.9

All reviews

(174)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service received. They made our move so simple and stress-free. We barely had to lift a finger on moving day! All our belongings were safely transported to our new home and delivered to the relevant rooms, making unpacking easy! Thanks especially to the two men who did our move, they were very friendly and professional. Highly recommend.

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Mew the Movers were wonderful – extremely hard-working, polite and in constant good humour in spite of a difficult situation with narrow, busy road. They even whipped the front door off to accommodate large items, and smoothly plumbed the washing machine in without us noticing! Absolutely brilliant! Many Thanks to all the team on site as well as the lovely people behind the scenes.
John & Karen

November 7, 2021
Unprompted review
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Reply from Mewthemovers

Thank you so much for your kind words John & Karen. It was an absolute pleasure to move you and we hope you will be very happy in your new home.

Rated 5 out of 5 stars

Moved from IOW to Hampshire and the…

Moved from IOW to Hampshire and the team at Mews were brilliant. Punctual, friendly, professional and worked really hard. Loaded and unloaded a 4 bed house in approx. 4 hrs each end. Nothing was too much trouble. Took good care of everything - Thank you. Would definitely recommend their services.

October 5, 2021
Unprompted review
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Reply from Mewthemovers

It was a pleasure to move you. We always try and provide that extra bit of care.

Rated 5 out of 5 stars

Thank you so much for your excellent…

Thank you so much for your excellent service , it was very much appreciated. Your guys where friendly , polite and more than helpful. I was more than happy with the service that was provided and I would gladly highly recommend you to anyone looking for a removal company . Kind regards Phil heal .

July 26, 2021
Unprompted review
Rated 5 out of 5 stars

Huge enormous thankyou!

Just wanted to say a huge enormous thank you for all you did to make our move from Isle of Wight to North Devon as easy as possible. 4 times we had to change the date and never a hint of us being a nuisance. John Norma and the crew were just amazing, careful, speedy, not a moan or groan (that we heard anyway!)....."off went the van with me 'ome packed in it!"..........no linnets but we "followed on" with small brown dog,,,,(look up you music hall songs!) Next day, just as we said we thought they might be about arriving here, as if my magic there was the lorry. Everything came out speedily and was carried to every room and the shed and garden, again nothing too much trouble. Thank you all, from Helen, John and crazy Maisie

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant and timely service

Brilliant service. The team were so helpful, impeccable on with their timings and very reliable. They helped my parents relocate from the north west to the IOW after 40 years of living in the same house. Couldn't have done it without their help, a good laugh too. I highly recommend. Packaged the items ourselves and old sheets were put over the furniture to somewhat protect them.

May 13, 2021
Unprompted review
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Reply from Mewthemovers

Thank you for you comments.

Rated 2 out of 5 stars

Unable to recommend

We were invited to write a review about our recent experience with Mew the Movers on Trustpilot. However, as we realised our review would negatively impact on them we wrote to Mew providing an opportunity of right to respond over our concerns before doing so but unfortunately they chose not to provide any response.

The following issues were encountered during our planned move from the Isle of Wight to Yorkshire - as we tried to keep out of their way to let them get on, the full extent was not evident until after they left:

* The removal lorry arrived on the wrong day, fortunately the day before. No apologies or follow-up courtesy call from them so it was still left to us to confirm they would definitely be coming on the actual removal day.
* There was a degree of carelessness in the actual move with doors and walls being scuffed at both addresses.
* Our fridge-freezer was dropped and we later found scratches and small dents on it.
* An expensive mattress must have been dragged on it’s corner as it was dirty and scuffed. This and another mattress were covered in blanket shedding and dust.
* Many clearly marked boxes and items were frustratingly left in the wrong rooms, including items marked for the garage left in a bedroom. This took us some effort to put right and this is when we realised a number of items had been marked or scuffed.
* When we arrived late in the evening at our new home the removal lorry was already outside the house. The two removal men were staying overnight in the back of the lorry with all our stuff around them. They wanted to make an early start the next morning and indeed arrived on our doorstep at 06:45.

Although no individual issue was sufficient in itself to write a negative review, the accumulative effect made for a very disappointing experience. We have used several removal companies over the years and thus know what to expect. In this instance, the standard of service was below what we have previously received. For this reason we would not be able to recommend Mew to other people.

Update following Mew’s reply:
This is not a very professional response for customers with a clear genuine cause for concern and your suggestion of our motivation is insulting and untrue. Even a bland direct apology when given the opportunity would have prevented our review.

April 23, 2021
Unprompted review
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Reply from Mewthemovers

If customers have issues we expect them to raise there concerns in a timely manna. Not when asked to provide a review. I’m afraid from time to time customers do contact companies with threats of leaving a poor review, this can be done to obtain discounts. That is why we don’t respond to such emails. We do take note of any observations and complaints and act accordingly to prevent further occurrences. We don’t comment publicly about individual issues but please accept our sincere apologies for an inconvenience caused.

Rated 4 out of 5 stars

Friendly Firm and Reasonable Prices

Overall, we were pleased with this company who carried out our removal. The fellas were friendly and polite and worked very hard indeed. We were happy with the price we paid. Our only gripes were that the destination address wasn't investigated properly for access, (although the fellas pulled out all the stops and ensured our belongings were moved) and unfortunately we found them a little unprofessional with the handling of our belongings. Thorough care and protection of items is expected so that damage does not occur, and this was upsetting. However, the bottom line is that the job was done on time at a reasonable price.

September 17, 2020
Unprompted review
Rated 5 out of 5 stars

Mew the Movers managed to provide us…with a perfect service within 48 hours of contact

Mew the Movers managed to provide us with a full removals and overnight storage service from mainland to our new property at 2 days notice from contact with onward collection and full offload. Friendly, fast and efficient crew with a great manager made this stressful period much easier. Glad to find all my belongings arrived in one piece and despite adverse weather on day two - not one dirty carpet!

August 27, 2020
Unprompted review
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Reply from Mewthemovers

Thank you very much for your kind comments. We always believe in providing an efficient and exemplary service.

Rated 5 out of 5 stars

VERY IMPRESSED with you all :) thank you. 17.07.2020

We were so impressed with the professionalism, hard work, and genuine attention to instructions, by all members of the team, nothing was too much trouble, they were thoughtful and considerate with our processions, I would have no hesitatation in recommending them. In fact, I have already several times. Thanks, Mr and Mrs P Mitchell 17.07.2020. :)

August 5, 2020
Unprompted review

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