Mewthemovers Reviews 

174
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

First rate service. Estimate given very quickly. Van turned up on the dot - two very cheerful operators supplied tailor-made wardrobe boxes. Loaded up very quickly and efficiently and were waiting... See more

Company replied

Rated 5 out of 5 stars

Exceptional service from start to finish. Very fair, competitive price. Kept their promises on timelines. Great, personable customer service from a range of team members. Lee and Dan were the best... See more

Rated 5 out of 5 stars

All stages were super friendly and professional. Getting an accurate quote with a survey was really quick with good honest advise. We had to change date at late notice which was handled without is... See more

Rated 5 out of 5 stars

Mew the Movers were wonderful – extremely hard-working, polite and in constant good humour in spite of a difficult situation with narrow, busy road. They even whipped the front door off to accommoda... See more

Company replied

Company details

  1. Shipping Company

Written by the company

Professional Removal Service based on the Isle of Wight. From your first contact with Mew the Movers you will realise you are dealing with friendly and knowledgeable staff. You can ask for a free quotation, if you live locally and would like it we can send a Surveyor to your property and carry out a pre removal survey and answer any questions or concerns you may have. We have an online Quotation form on our website or you can give a list of items to be moved over the telephone. Video Surveys are also available. Accredited Member of the British Association of Removers (BAR)


Contact info

4.9

Excellent

TrustScore 5 out of 5

174 reviews

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4.9

All reviews

(174)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent as usual

This was the fourth time I used Mew The Movers to move my pianos. As always, they provided an excellent service in all respects

March 3, 2019
Unprompted review
Rated 5 out of 5 stars

For two elderly people a house move is…house move

For two elderly people a house move is daunting but your two chaps made it as easy for us as was possible. I would have no hesitation in recommending Mews to everyone

February 17, 2019
Unprompted review
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Reply from Mewthemovers

Thankyou very much, we hope you are happy in your new home.

Rated 5 out of 5 stars

A first class experience, form an excellent team.

A first class team from beginning to end, they made everything seem effortless. We were moving from a large house and it was a long day which the guys handled brilliantly, relieving our stress. Would highly recommend, I hope we never move again but if we do we'd use Mewthemovers. Thanks to all the team.

February 17, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for the nice review, I'm glad we could make your moving day less stressful.

Rated 5 out of 5 stars

Move from mainland to Isle of Wight

From the moment the team arrived they were courteous and jovial and nothing was too much trouble.They took great care of our possessions and it was amazing how strategically everything was loaded into their 18 tonne lorry. Despite the weather being awful on moving in day, it didn't dampen their spirits! and they remained very happy and professional. We would highly recommend this company

February 14, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for the kind words, we will pass your comments on to the team.

Rated 5 out of 5 stars

Excellent.

My parents used mews 20 years ago so i decided to use them.What a fantastic team. Nothing was too much trouble for them.Great price and a great move from start to finish.I would highly recommend mews A big thanks to Phil and dan for all their work.

February 9, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for your kind words.

Rated 5 out of 5 stars

Highly Recommended…

We have recently moved on the Isle of Wight and found the whole team were excellent. Nothing was too much trouble and John, Bugsy, Tyler and Richard were not only very helpful and obliging but also took very good care not to damage anything which made this as stress free as possible. If we decide to move again we would certainly ask this firm to help and have no hesitation recommending them to others.

January 25, 2019
Unprompted review
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Reply from Mewthemovers

All our teams try and work hard to deliver a stress free and efficient service. I’m glad we helped you achieve a stress free move, well as stress free a moving home can be.

Rated 2 out of 5 stars

Not great (Sorry this is now quite a long review with responses)

Not great. Move from Island to mainland including packing and into storage for 2 weeks. Only saw John for quotation not seen again.
Packing guys were efficient and pleasant enough but we were told, by John to leave things in drawers, packers proceeded to empty these until we stopped them, they then emptied desk drawers and proceeded to refill them with other items from room! Looses items from drawers just loose in packing boxes - not helpful.
Our heating thermostat was packed from the hall, by mistake, guys couldn't remember doing this when asked, but was later found in middle of box from kitchen, this cost us £100 to replace for new owners.
The process of packing for storage seemed bizarre as packed into lorry, then repacked at depot into crates then opposite for delivery.
When we took delivery it transpired a whole crate had been left at depot. They did return the next day with this but didn't call us to confirm this was happening as they had promised so we called office to be told they were on the ferry.
An oak coffee table was chipped in the process and was mentioned to packers who took a photo of damage. No response was forthcoming. We have emailed twice to chase but still no comment.
Move in was on 6/12/18 and now receive request for feedback so here it is.
REPLY
It is interesting that I received your response to this comment in the early hours of Sunday Morning but that my emails were not responded to during working hours. I am also less than happy that you choose a public forum such as this to respond in such detail about a personal contract for service rather than respond to my e-mails, but since you have …..
To the best of my knowledge you called to our property twice; once for the initial quote and once (seeing my husband) prior to the actual move, with another man, who also did not pack for us. My point is that you were who I was employing and you didn't even drop by on either of the two days packing, let alone delivery.
Re thermostat: Yes, we said the items in the bedroom were not to be packed. This did not mean that we had put everything in there not to be packed. In any event, the packers checked on various other occasion about things to be packed or not and worse, one packer was, luckily, caught packing the items in said bedroom anyway which he had to unpack.
Re Access: When we moved into this property one lorry with containers from storage reversed into our drive.
Re delivery: Your comments re saving the planet are admirable, but since you left a whole container of goods behind, you had to send another lorry from the Island to the mainland anyway.
If you hadn't requested a review via this portal, my thoughts would have remained just that.
As far as I am concerned this is the end of the matter and my review stands.

January 23, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for your comments we are sorry your felt your removal was not good.
We fully packed and removed the equivalent of around 7 Luton Van Loads from your premises to storage and from storage to your new home. We always aim to carry out our jobs with nil damage but I’m sorry in doing your job we chipped 1 table.
I don’t think that Justifies a not good comment and 2 star rating.
I did call three times to your premises you were only present on the first occasion, You made a further appointment a couple of days before your removal day when I called as arranged you weren’t present but I discussed planning with your husband. It was decided that all items not to be moved or packed would be put in a bedroom, the central heating remote control was not put into bedroom so ended up being packed.
Your property had poor access for our Container Lorries, so as planned we used smaller vehicles to move items into our store and loaded the into our containers. When returning your items placing containers on Lorries would reduces the vehicles capacity by nearly a half and would mean 2 lorry loads having to deliver, by loading from containers as we did 1 lorry can be sent this is advantageous as it reduces emissions, pollution, fuel usage and meets with Dept of Transport Best Practice Guidlines.
After reading your comments It does appear we may have some internal communications issues and customer follow up errors which we will certainly look into, once again we are sorry about the chip to your table, please obtain estimates for its repair.
Maybe after reading this you may wish to consider increasing your star rating and comment.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Thank you to John, Harriet and all the removal men who were efficient, helpful and friendly and made our move to the mainland go so smoothly. Excellent communications and competitive prices. Thank you to all the team again.

January 23, 2019
Unprompted review
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Reply from Mewthemovers

As you found we try to offer the whole package not only your removal but reassurance from the whole team. From your first call speaking to your move manager, the Surveyor to the experienced team who carry out your Removal.

Rated 5 out of 5 stars

Fantastic company moved everything…

Fantastic company moved everything quick time and up to the penthouse apartment with no lift. Unlike a certain company who refused to bring up a new fridge freezer. Would recommend MEWS the Moovers. The best on the Isle of Wight

January 21, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for the kind words, we always go the extra mile for our customers.

Rated 5 out of 5 stars

They were brilliant nothing was too…

They were brilliant nothing was too much trouble the guys that moved us we would recommend dthem sorry can’t remember their names we moved from iow to Swindon in December we would like to say a big thank you to the guys that moved us

January 21, 2019
Unprompted review
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Reply from Mewthemovers

Thank you, we will pass your kind words on to the guys.

Rated 5 out of 5 stars

Would definitely recommend!

From first survey visit to the packing, loading and unloading at my new place in Wales, the team were very helpful, efficient and knowledgeable. Nothing was too much trouble!

January 21, 2019
Unprompted review
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Reply from Mewthemovers

Thank you for your kind review, we hope you are happy in your new home.

Rated 5 out of 5 stars

A very stress free move from mainland…

A very stress free move from mainland to the island
the company from manager down to the guys who moved us were brilliant
would definitely use again and without hesitation recommend this company for any future moves

November 8, 2018
Unprompted review
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Reply from Mewthemovers

Thank you very much.

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