MIAB Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with their service

Happy with their service 💯

Whenever I’ve had questions or needed assistance, Jacqui Adamson has been prompt and efficient.

Highly recommend

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with

Billie was personable & knowledgeable and dealt promptly with queries and requests for changes. Reasonable price too for our practice insurance.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

I dealt with a lovely lady called Tracey, who was extremely polite helpful and efficient in helping me. 5 star service, would highly recommend.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Good company to deal with

Our surgery insurance renewal was dealt with efficiently by Stuart.
The auto renewal facility meant that I didn't have to spend long periods of time on the phone going over my policy - the nature of our Surgery means that cover requirements do not change much from year to year.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

I have know MIAB team for over 8 years

I have know MIAB team for over 8 years. I was introduced to them in 2017 when I led a federation - since day one they have impressed me with there expert knowledge and attention to details and treating us as were only clients . There best service is to tell the client what is best for them by making suggestions. No job or request is too small for them. Best part it MIAB is happy to negotiate and suggest what is best for the client.

Thank you Monty, Tracey, Mathew and Stuart for your continued support and advice.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for navigating me through my…

Thank you for navigating me through my claim at a difficult time for me personally and so expertly and easily. I really appreciate the continuity provided by Sarah-Jayne in particular but everyone was helpful from initial reception team and onwards. The specific advice I received was excellent and it is clear you have thorough knowledge and experience. I am very grateful

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Sophie. C was extremely helpful . She demonstrated excellent product knowledge during that call. I was completely impressed with her professionalism

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

I recently had the pleasure of working with Stuart Woolgar from MIAB, and I couldn't be more satisfied with the service provided. From the outset, Stuart demonstrated exceptional professionalism and expertise in the field of insurance.
He took the time to thoroughly understand my needs and provided tailored advice that was both insightful and practical. Their ability to explain complex insurance terms in a clear and concise manner was particularly impressive, making the entire process much more manageable.
Throughout our interactions, Stuart was always prompt, courteous, and attentive, ensuring that all my questions were answered and concerns addressed. Their dedication to providing excellent customer service was evident, and I felt confident in the decisions made with their guidance.
I highly recommend Stuart Woolgar to anyone seeking knowledgeable and reliable insurance consultancy. Their expertise and commitment to client satisfaction truly set them apart.
Thank you, Stuart, for your outstanding service!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have just renewed our insurance with MIAB and as always it was a pain free experience. Stuart Woolgar spent time talking through the polices and any changes or recommendations that we might like to consider. He was polite and friendly and really took the time to explain. We also discussed other products and Sturt is helpfully looking into this for me. An excellent provider - I would thoroughly recommend.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Matthew

Great service from Matthew - I was in a hurry. I got a quick, concise outline of the changes to my policy, and he had prepared answers to the questions that I had emailed him yesterday - up-selling of other products was low pressure, professional and not in my face - much more likely to get a future sale from me with that style - all in all, very good.

August 20, 2024
Unprompted review

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