MIAB Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Customer Service

Jacqui helped me to renew my policy. She is very helpful, professional and addressed my concerns thoroughly and promptly. I felt valued. Thank you.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

No nonsense, fuss-free, professional service - Matthew

I had Matthew deal with our renewal, and nothing was too much trouble. He had almost pre-empted some of my questions and so gave confidence that he was up to date with latest legislations and risks. He wasn't a pushy salesman, and I felt comfortable that we will receive quotes only for the cover I feel we need. It has been daunting in the past to deal with insurance renewals, however Matthew made it simple and straightforward. I would absolutely recommend dealing with Matthew for a no-nonsense, fuss free, professional service.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Megan Tanner

Just spoken to your team and Megan Tanner was really helpful and professional giving clear guidance on the steps I need to take.

Just what I needed as a nubie to the process...

Thank you

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Jacqui Adamson deserves a PAY RISE!!

Jacqui Adamson has been very helpful and patient with my enquiry, she explained things very clearly and thoroughly and always kept me informed about the progress of my enquiry and displayed professionalism at all times. This has made my experience pleasant for the first time, without having to go round and round in circles as I have had to in the past with other companies, she spoke very clearly and effectively. She deserves a pay rise :-) !!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

As you can imagine, the NHS has a huge amount of policy requirements. Tracey held my hand all the way and provided a super smooth service and gave me some critical reminders as well. Great service, very much appreciated.
David
NHS Sutton PCN

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and quick service

Great response time followed up with detail and information very quickly when we needed to renew our insurance. Tracey was very efficient and professional- thank you!

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Matthew is a star performer

My recent policy requirements have been a little bit complicated and Matthew Beeson has been helpful, attentive and extraordinarily responsive. I am extremely grateful to him for his quick and thorough management
Best wishes
Roy Robertson

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

MIAB - Matthew Beeson

The customer service representative - Matthew Beeson was excellent, he was so helpful and extremely pleasant. Could not fault him. I would have no hesitation in recommending this company who worked with me to achieve a cost that we were both happy with

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Our Company have used MIAB for our Insurance Cover

Our Company have used MIAB for our Insurance Cover for over 7 years. They constantly deliver, and the claims process is easy. I have dealt mainly with Tracey Deville who is our account handler and makes sure our renewals, claims, queries ar handled in a timely and most efficient manner. I would certainly recommend MIAB to anyone who is looking for various insurance cover

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

They are always available when I call and respond timely to queries. I had issue with my previous insurance providers but they were able to source a new one for me in time for renewal. Tracy and Louisa thank you very much .

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Tracey has been fantastic!

Tracey has been fantastic at obtaining us competitive and comprehensive quotes. We have just renewed for a second term and its down to her ability to find competitive quotes with comprehensive cover.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Tracey Deville is simply amazing!. For several years I have reached out to her for my personal indemnity and she always provides the most comprehensive and accurate information. She listens to client needs and matches client expectations within the remit that is allowed, which gives such a great experience to work with Tracey/MIAB. Nothing is ever too much and above all it is the reassurance that she gives, which is so noteworthy. Thank you and well done Tracey for all your help and support.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly service

Louisa was extremely helpful, understood the issues facing our PCN and suggested policies which would best suit our needs. She was prompt, efficient and friendly and managed a super-fast turnaround given our policy was about to expire! Thank you!

April 18, 2024
Unprompted review

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