I am excited about the product line, the results, as well as the Customer Service the staff have displayed . Despite my confusion on a change in order status due to an error on my part, the team co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using the neck/face cream 2 weeks ago and I already see a significant difference in my skin overall. My face is losing those "marionette lines" and my skin looks so healthy and hydrated.... See more
Company replied
Within a few days, I could tell difference in my dry skin after using MiamiMD products. The creme absorbs quickly into my skin without feeling sticky or greasy. Also, Customer service acted quickl... See more
Company replied
My issue at age 79 is my crepe skin on arms and having to cover my arms all the time is a little frustrating for me; especially, when hot weather comes along. I was hesitate to order, but seeing revie... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i wanted to cancel my subscription and…
i wanted to cancel my subscription and thpught the process would be awful
instead, it was great
made me trust the brand
April 28, 2026
Reply from MiamiMD
Hi Lexie,
Thank you for your feedback!
We’re really glad the cancellation process was smooth and easy for you, and even more so that it helped build trust in our brand.
We truly appreciate you taking the time to share your experience!
I canceled my order 2 weeks ago
I canceled my order 2 weeks ago, and received 3 more jars how do I return it to get refund
May 18, 2026
Reply from MiamiMD
Hi Kim,
Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused.
We would be happy to assist you with returning the items for a refund. Please reach out to our support team at support@miamimd.co so we can provide you with the return instructions and ensure this is resolved as quickly as possible.
We appreciate the opportunity to make this right for you.
Reply from MiamiMD
Hi Debra,
Thank you so much for your kind feedback!
We’re really happy to hear you had a good experience with our customer service.
We truly appreciate your support and are always here if you need anything in the future.
They handled my issue quickly!!
They handled my issue quickly!!!
They responded quickly to my email, and let me know how they could handle my issue.
May 22, 2026
Reply from MiamiMD
Hi Peggy,
Thank you so much for your feedback!
We’re glad to hear our team was able to respond quickly and help address your issue in a timely manner. Providing clear and helpful support is very important to us.
We truly appreciate you taking the time to share your experience!
No problems.
May 21, 2026
Reply from MiamiMD
Hi Paula,
Thank you for your feedback!
We’re happy to hear everything went smoothly and that you had no problems with your experience. We truly appreciate your support!
Being very understanding
Well all was received in a timely matter and I got a message back quickly concerning my next shipments which was understood that I would not need more in quite awhile
May 21, 2026
Reply from MiamiMD
Hi Joanne,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the shipments and communication, and we regret any confusion or inconvenience this may have caused. We’d really appreciate the opportunity to review your account and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
Your comments are important to us!
I haven’t received my Tallow Order as…
I haven’t received my Tallow Order as yet! Please no notifications from you; will I ever receive my order?
Today is May 21st
May 13, 2026
Reply from MiamiMD
Hi Laura,
Thank you for your feedback, and we’re sorry to hear you have not yet received your order. We completely understand how frustrating this must feel, especially with the delay.
We kindly request that you please check your email for any update regarding your concern.
We appreciate your patience and will do our best to assist you as quickly as possible.
We have been purchasing Miami MD…
We have been purchasing Miami MD products for a year. We have had great results. We especially love the supplements. All of them. Thank you so much Miami MD. Thank you for the specials that you offer. Thank you for the holiday offerings. We are very pleased.
May 19, 2026
Reply from MiamiMD
Hi Elizabeth,
Thank you so much for your wonderful support and loyalty over the past year!
We’re truly happy to hear that you’ve had great results with the MiamiMD products, especially the supplements. It means a lot to know you’ve been pleased not only with the products, but also with our specials and holiday offers.
Your kind words and continued trust are greatly appreciated!
I use the product faithfully twice a…
I use the product faithfully twice a day for about a month and was seeing improvement. My skin was definitely smoother on my arms. However, then I had surgery and was in the hospital for five days then rehab and was not able to use the product. I noticed that my skin rapidly went back to the way it was or even worse. I hadn't realized that reels would only be temporary. I would be interested to know if that's the way the product is present presented.
May 20, 2026
Reply from MiamiMD
Hi Barbara,
Thank you for sharing your experience with us.
We’re glad to hear that you initially noticed smoother skin on your arms while using the product consistently twice a day. We also understand your concern after having to pause your routine during your hospital stay and rehabilitation.
Interruptions in routine, stress on the body from surgery or recovery, hydration changes, and reduced skincare during that period can also affect the skin’s appearance temporarily.
Wishing you continued healing and recovery!
Bought the wrong item
Bought the wrong item. Gave me a credit on my purchase. That was awesome 👌
May 19, 2026
Reply from MiamiMD
Hi Janet,
Thank you so much for your feedback!
We’re glad we could help resolve the issue and that the credit on your purchase made things easier for you.
We truly appreciate your support and are happy to hear you had a great experience with our team!
Reply from MiamiMD
Hi Rebecca,
Thank you so much for your kind words!
We truly appreciate your trust and support. Hearing that you see us as an honest company means a great deal to our team.
Thank you again for taking the time to share your experience!
I have been using it for more than 7…
I have been using it for more than 7 weeks, see no difference.
March 25, 2026
Reply from MiamiMD
Hi Wanpen,
We’re genuinely sorry to hear that you didn’t see the results you were hoping for.
Our goal is always to create products that make a real difference for our customers, and we know that results can vary depending on individual skin types, the cause of discoloration, and other factors.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products!
I didn't realize I was buying an…
I didn't realize I was buying an additional 6 jars of a product I had never used giving me a total of 9 jars. Ridiculous
May 19, 2026
Reply from MiamiMD
Hi Vicki,
Thank you for bringing this to our attention, and we’re very sorry for the confusion and frustration this caused.
We completely understand your concern, especially if you did not intend to purchase such a large quantity of a product you had never tried before. Please reach out to our support team at support@miamimd.co so we can review the order with you and discuss what options may be available to help resolve the situation.
We appreciate your feedback and the opportunity to assist you.
Reply from MiamiMD
Hi Sheila,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’ve had an excellent experience with our company.
Your support truly means a lot to us, and we’re grateful for your kind words.
Reply from MiamiMD
Hi Pam,
Thank you for your feedback.
We’re sorry to hear you’re unable to continue at this time, and we truly appreciate you taking the time to share your experience with us.
Your feedback is valued and helps us improve.
Reply from MiamiMD
Hi Richard,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your experience was easy, quick, and reasonably priced. That’s exactly what we strive to provide.
We truly appreciate your support and are always here if you need anything!
Reply from MiamiMD
Hi Deb,
Thank you so much for your feedback!
We’re thrilled to hear that the product is working wonderfully for you!
Your satisfaction means a lot to us!
Reply from MiamiMD
Hi Priscilla,
Thank you so much for your feedback!
We’re delighted to hear that you’re enjoying the product and that it feels great on your skin.
We truly appreciate your support and hope you continue to love the experience and results!
Waiting for 1 item to arrive
May 11, 2026
Reply from MiamiMD
Hi Faye,
Thank you for the update!
We understand you’re still waiting for one item to arrive, and we appreciate your patience.
Can't wait for you to try our product!
pleased as punch!!
I had a credit from months ago. I wrote wondering if I could order an item and use this credit. I wrote to have you help and within almost minutes you responded with the credit number and how to proceed. I am impressed.
I placed my order with the credit and am anxiously await it's delivery. I highly recommend this company!!!
May 18, 2026
Reply from MiamiMD
Hi Carol,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that our team was able to quickly help you locate and use your credit. Providing prompt and helpful support is very important to us, so your kind words truly mean a lot.
We’re excited for you to receive your order, and we sincerely appreciate your recommendation and support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.