My issue at age 79 is my crepe skin on arms and having to cover my arms all the time is a little frustrating for me; especially, when hot weather comes along. I was hesitate to order, but seeing revie... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using the neck/face cream 2 weeks ago and I already see a significant difference in my skin overall. My face is losing those "marionette lines" and my skin looks so healthy and hydrated.... See more
Company replied
It's easy for companies to treat you well during a sales transaction, yet how they treat you if a return is necessary is even more telling. Miami MD will continue to get my business due to that exact... See more
Company replied
Within a few days, I could tell difference in my dry skin after using MiamiMD products. The creme absorbs quickly into my skin without feeling sticky or greasy. Also, Customer service acted quickl... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I finally am getting what I thought I…
I finally am getting what I thought I initally ordered.
May 17, 2026
Reply from MiamiMD
Hi Judie,
Thank you for your feedback!
We’re glad to hear that you’re now receiving what you initially expected.
We thank your patience and we’re always here to help.
They were very quick on answering my…
They were very quick on answering my questions however I still have not received my products I hope they work
May 15, 2026
Reply from MiamiMD
Hi Tami,
Thank you for your feedback!
We’re glad to hear our team was able to respond quickly and assist with your questions. We completely understand the anticipation while waiting for your order, and we hope it reaches you very soon.
We’re here to help every step of the way and hope you love the results once it arrives!
Reply from MiamiMD
Hi Renee,
Thank you so much for your kind feedback!
We’re glad to hear the purchase process was smooth and easy, and even happier that you’re enjoying the face cream.
We truly appreciate sharing your experience!
Customer Service
They made my transition very pleasant. They cancelled my subscriptions without any problems.
May 9, 2026
Reply from MiamiMD
Hi MaryAnn,
Thank you so much for your kind feedback!
We’re really glad to hear your experience was smooth and that your subscription cancellation was handled without any issues. Making things easy and stress-free for our customers is very important to us.
We truly appreciate your feedback and wish you all the best!
It really lifted and firmed my skin
It really lifted and firmed my skin. I
Was very happy
May 9, 2026
Reply from MiamiMD
Hi Gladcu,
Thank you so much for sharing your experience!
We’re really happy to hear that you noticed a lift and firming effect and that you’re pleased with the results.
We truly appreciate your support and are so glad the product is working well for you!
TRUTHFUL SHARING!🙏Company Dedication to get me what I…
Company Dedication to get me what I needed after their help. This is the Only Chat that actually has Real C. Service People! As I Quickly answered Questions, Felt like I had One On One Help! Shipping Faster to me and No Hassles to Push at me to buy right now and item I wasn't asking for . They shared a list of their products because I told them that if LIFT AND FIRM WORKED FOR ME THEN I WOULD SWITCH MY BUYING TO MIAMI MD. ALSO DR. J WAS VERY HELPFUL. AFTER IT WAS SHIPPED SHE SENT ME A TEXT TO Contact HER WITH ANY CONCERNS OR QUESTIONS. THAT WAS A NICE GESTURE! USUALLY YOU MIGHT GET AUTOMATED MESSAGE WITH TRACKING. GENERIC. I LIKE 1 ON 1 PERSONAL HELP, MYSELF.
OHHH OF COURSE I FELT A SLUGHT TINGLY AS IT GOES ON THEN ABOUT HOUR LATER OR SO A Tightening SINSATION. THAT WAS EXCITING. IM ON MONTHLY NOW .
EVERYTHING I SAID HERE IS MY TRUE Honest EXPERIENCE I WANTED TO SHARE WITH EVERY ONE, EVEN MEN I WOULD THINK IT MIGHT WORK FOR?? I'LL HAVE TO ASK.
ENJOY😇🙏I will change Star rating to 5 STAR AFTER I'VE USED THE LIFT AND FIRM PRODUCT. A LITTLE LONGER FOR A 5 BECAUSE IT ALREADY IS WORKING 🌞
May 13, 2026
Reply from MiamiMD
Hi Sally,
Thank you so much for sharing such a detailed and heartfelt review!
We’re truly happy to hear that you felt supported throughout your experience and that our team was able to provide that one-on-one style of care.
It’s also wonderful to hear your early experience with the Lift & Firm Cream, including the tingling and tightening sensation as that’s something many customers notice as part of their routine use. We’re glad you’re excited about your progress and continuing on your monthly plan.
We really appreciate your honesty, trust, and support!
Excellent product and Customer Service!
I have been using MiamiMD for only a week and can see that my arms looks much smother! The cream has no smell. It is delicious to use! I’m using it on my whole body! My legs are very soft and look great! Thanks Dr G.! Thanks Claire for your great customer service. She answered me three minutes after I sent a text msg to the MiamiMD website!
I highly recommend this product and all others by Dr J. MiamiMD is great and affordable! Thanks to all great team!
May 15, 2026
Reply from MiamiMD
Hi Ms. Stecca,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you’re already noticing your skin looking smoother and softer after just a week. It’s also great to know you’re enjoying the texture and feel of the cream as part of your daily routine.
We truly appreciate your recommendation and support. Thank you for being part of the MiamiMD family!
I absolutely loved the product however
I absolutely loved the product however, the cost of the item I used was just too much for me anymore. No fault of Miami MD.
May 8, 2026
Reply from MiamiMD
Hi Mary,
Thank you so much for your honest feedback!
We’re so glad to hear you loved the product, even though we completely understand your concern about the cost.
Your support means a lot to us, and we’re grateful you took the time to share your experience.
Don’t know yet My experience with this company was…
My experience with this company was very good. Received product timely. Just started to use so I really can’t comment on how it works at this time.
May 9, 2026
Reply from MiamiMD
Hi Cheryl,
Thank you so much for your feedback!
We’re really glad to hear your experience with the company has been positive and that your order arrived on time. We understand you’ve just started using the product, and that it’s still early in your journey.
We appreciate you taking the time to share your initial experience, and we hope you continue to enjoy it!
product does what advertised to do
customer service representative was professional, kind and very helpful
May 14, 2026
Reply from MiamiMD
Hi Sheryl,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the product is delivering the results you expected and that our customer service representative provided professional, kind, and helpful support.
We truly appreciate your support and are so glad you had a positive experience with both our products and our team!
My ordered arrived quickly
My ordered arrived quickly. I'm applying the cream twice a day and I can see the difference in how soft my skin is. I know it will take time to notice the vanishing wrinkles at my age..
May 6, 2026
Reply from MiamiMD
Hi Liana,
Thank you so much for sharing your experience!
We’re so glad to hear your order arrived quickly and that you’re already noticing how much softer your skin feels.You’re absolutely right that visible changes, especially with wrinkles, can take time. Consistent use twice a day is the best way to support those longer-term results, and it sounds like you’re on the right track.
Please keep us posted on your progress!
Reply from MiamiMD
Hi Donna,
Thank you so much for your feedback!
We’re so glad to hear you’re loving our Total Beauty Matrix (Hair, Skin & Nails) vitamins. This product is definitely a favorite for many of our customers too!
We truly appreciate your kind words!
Reply from MiamiMD
Hi Nancy,
Thank you so much for your feedback!
We’re really glad to hear that the guidance on your future progress was helpful. That’s exactly what we aim to provide.
We truly appreciate your support and are always here if you need anything along the way!
On 2nd April 2026 the following amounts…
On 2nd April 2026 the following amounts were taken from my account account $117. $$180. $129. I still have not received my order .
May 2, 2026
Unprompted review
Reply from MiamiMD
Hi Vicki,
Thank you for reaching out, and we’re sorry for the concern this has caused. We understand how worrying it is to see multiple charges without receiving your order.
We’d like to look into this for you right away. We kindly request that you please check your email for any update regarding your concern.
We appreciate your patience and will do our best to resolve this for you promptly.
Prompt and hassle free action was…
Prompt and hassle free action was greatly appreciated
May 12, 2026
Reply from MiamiMD
Hi Deepthi,
Thank you so much for your kind feedback!
We’re really glad to hear that the process was prompt and hassle-free. That’s exactly the experience we aim to provide.
We truly appreciate your kind words!
Reply from MiamiMD
Hi Linda,
Thank you so much for your feedback!
We’re glad to hear you found the experience pleasant and informative. That’s exactly what we strive for.
We truly appreciate your kind words!
Fantastic customer service!!!
Gret product! Phenomenal customer service. Quick to respond to questions
May 12, 2026
Reply from MiamiMD
Hi Ellen,
Thank you so much for your amazing feedback!
We’re thrilled to hear you’re enjoying the product and had such a great experience with our customer service. Being quick, helpful, and supportive is exactly what we aim for.
We truly appreciate your kind words!
Product showed NO signs of working
Nice people at the company, but the product doesn't work. I used an entire jar on my right hand, wrist and arm daily for 5 weeks. There is NO difference whatsoever between my right arm and my untreated left.
May 11, 2026
Reply from MiamiMD
Hi Diann,
Thank you for sharing your experience and we really appreciate your honesty.
We’re sorry to hear that you didn’t see the results you were hoping for after using the product consistently. We understand how disappointing that can be, especially after giving it a fair trial.
Results can vary from person to person, and for some, it may take longer to notice visible changes. We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products.
I had placed a order
I had placed a order, but received an email saying it had not been completed. Sent the company an email letting them know that I had completed and paid for my ordered items.The response was immediate and the problem cleared.Really appreciated that kind of service. Thanks from a happy customer.
May 9, 2026
Reply from MiamiMD
Hi Carolyn,
Thank you so much for your feedback!
We’re really glad to hear the issue with your order was resolved quickly and that our team could assist you right away. Providing prompt and helpful support is very important to us, so it means a lot to know you appreciated the service.
Thank you for your kind words and we’re happy to have you as a customer!
Good customer service team
Good customer service team
I didn’t get my order yet, but the customer service team is very friendly and helpful, also responded tracking my order and I really appreciate it.
May 9, 2026
Reply from MiamiMD
Hi Suzan,
Thank you so much for your kind feedback!
We’re really glad to hear that our customer service team has been friendly and helpful while assisting you with your order tracking.
We appreciate your patience, and we hope your order reaches you very soon!
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