My issue at age 79 is my crepe skin on arms and having to cover my arms all the time is a little frustrating for me; especially, when hot weather comes along. I was hesitate to order, but seeing revie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using the neck/face cream 2 weeks ago and I already see a significant difference in my skin overall. My face is losing those "marionette lines" and my skin looks so healthy and hydrated.... See more
Company replied
It's easy for companies to treat you well during a sales transaction, yet how they treat you if a return is necessary is even more telling. Miami MD will continue to get my business due to that exact... See more
Company replied
Within a few days, I could tell difference in my dry skin after using MiamiMD products. The creme absorbs quickly into my skin without feeling sticky or greasy. Also, Customer service acted quickl... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Reply from MiamiMD
Hi Donna,
Thank you so much for your feedback!
We’re really glad to hear you found our team easy to deal with and that you had an excellent customer service experience.
We truly appreciate your kind words!
A chance for skip revival!
Clear directions and fast shipping.
As I’m in my eighties - wanted to give it a try to work on my crepey skin and wrinkles on my face. No didn’t work sadly - just too old to fix. I gave it a couple of months.
Keeping in touch with the customer is what they do. But I wish there was a notice before the next subscription was sent. That would have given me a chance to communicate before the sending. You are very careful to keep giving offers initially with many different bundles . It a lot.
After deciding to stop my shipment they said it had already been shipped ! No return needed on that shipment. Good communication on time but No refund. Offered a credit non expiring - amount twice as much as the cost of that shipment. That means I can buy with that credit from all their products.
So I’ll still be using their products which are many besides the ones that were not successful.
May 1, 2026
Reply from MiamiMD
Hi Merle,
Thank you for taking the time to share your experience and feedback. We truly appreciate your honesty.
We’re sorry to hear that the results for your skin did not meet your expectations after a couple of months of use. We also appreciate your comments regarding subscription timing and communication. We’re glad we were able to offer you a credit solution so you can explore other products that may better suit your needs.
Thank you again for your time and for giving us the opportunity to serve you.
It was just a bit confusing with the 3…
It was just a bit confusing with the 3 orders but I got it all figured out.
May 1, 2026
Reply from MiamiMD
Hi Debbie,
Thank you for sharing your experience!
We’re glad to hear you were able to get everything sorted out in the end, even though it was a bit confusing with multiple orders. We really appreciate your patience throughout the process.
If you ever need any assistance in the future, our team is always here to help.
Every product I have bought from Miami…
Every product I have bought from Miami MD has helped me so much. MB
May 7, 2026
Reply from MiamiMD
Hi MB,
Thank you so much for your wonderful feedback!
We’re truly happy to hear that all the products you’ve tried from MiamiMD have been helpful for you. We are so glad to be part of your skincare routine!
Thank you for sharing your experience!
Reply from MiamiMD
Hi Carol,
Thank you so much for your kind words!
We’re so happy to hear you’re a happy customer and that our customer service team has been helpful. It’s also wonderful to know you’re loving the products!
Thank you for sharing your feedback!
It works!
Within a few days, I could tell difference in my dry skin after using MiamiMD products. The creme absorbs quickly into my skin without feeling sticky or greasy.
Also, Customer service acted quickly to resolve my issue with a broken jar, by replacing it with a new jar.
May 7, 2026
Reply from MiamiMD
Hi Cathy,
Thank you so much for sharing your experience!
We’re thrilled to hear that you noticed improvements in your skin so quickly and that the cream works well for you without feeling heavy or greasy. We’re also glad our customer service team was able to assist you promptly and resolve the issue with your order.
Your satisfaction means a lot to us!
I love the product.
I love the product.
More important to me is your customer service and personal attention to detail.
Plus I have seen your products on other beauty sites for much more money.
May 6, 2026
Reply from MiamiMD
Hi there,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you love the product, and it truly means a lot that our customer service and attention to detail stand out to you. We’re also glad you’ve noticed the value we aim to provide.
Your support means so much to us, and we’re grateful to be part of your skincare routine!
I completed the entire order on line…
I completed the entire order on line and never had to deal with an individual. I ordered the creepy skin cream. I have used several over the counter crepy skin products with no success. Hoping MiamiMD crepy skin cream will work.
May 5, 2026
Reply from MiamiMD
Hi Joyce,
Thank you for sharing your experience!
We’re glad to hear the ordering process was smooth and easy for you. We completely understand your hope especially after trying other products without success. With consistent use, many customers begin to notice improvements over time, so we hope this one works well for you.
We’re here if you have any questions along the way and would love to hear how it goes!
Great customer service
Answered all my questions and concerns quickly and professionally! Thank you
May 6, 2026
Reply from MiamiMD
Hi Laney,
Thank you for sharing your feedback!
We’re thrilled to hear that our team could address your questions and concerns quickly and professionally.
Your kind words mean a lot, and we’re here whenever you need us!
Terrific customer service!
April 13, 2026
Reply from MiamiMD
Hi there,
Thank you so much for your feedback!
We’re really glad you had a terrific experience with our customer service. That means a lot to us.
We appreciate your kind words!
Very helpful replacing the wrong order
Very helpful replacing the wrong order. Love the Crepe crema. I t really is working!
April 27, 2026
Reply from MiamiMD
Hi Laurie,
Thank you so much for your kind words!
We’re really glad we could help correct the order for you, and it’s wonderful to hear that you’re loving the Advanced Crepe Fix and seeing results!
We truly appreciate your feedback!
MiamiMD's customer service was…fantastic!
MiamiMD's customer service was fantastic! No pressure to buy or cancel. Wonderful company.
April 29, 2026
Reply from MiamiMD
Hi there,
Thank you so much for your feedback!
We’re really happy to hear you had such a positive experience with our customer service and felt no pressure and that’s exactly the kind of support we aim to provide.
We truly appreciate your kind words!
I appreciated someone getting back with…
I appreciated someone getting back with me but would have loved if someone would have maybe offered a sale or something on the product
Or more information
April 28, 2026
Reply from MiamiMD
Hi Rocky,
Thank you so much for your amazing feedback!
We’re absolutely thrilled to hear that you’re seeing such great results and that you find the product worth every penny. It means so much to us that you’ve chosen to subscribe and stock up.
We deeply appreciate your continued trust and support, and we’re always here if you need anything!
Always in contact and updates.
Always in contact and updates.. responds quickly to answer questions 👍🏻
April 30, 2026
Reply from MiamiMD
Hi Barb,
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve experienced quick responses and consistent updates. That’s exactly the level of support we strive to provide.
We truly appreciate your support!
I had to return the product because my skin became more wrinkled
I had to return the product because the cream did not work on me the way I expected. I felt my skin became more wrinkled instead of improving. I got a return receipt, but I have yet to receive the return money. I paid with Paypal, so that may be the delay.
April 24, 2026
Reply from MiamiMD
Hi Velma,
Thank you for sharing your experience. We’re truly sorry to hear about the results you had and the concern regarding your refund.
We understand how upsetting this must be, and we sincerely apologize for the delay. Refunds processed through PayPal can sometimes take a few additional business days to reflect, depending on their processing times.
If it has been longer than expected, please reach out to our support team at support@miamimd.co with your return details so we can check the status and ensure everything is moving forward properly.
We appreciate your patience and the opportunity to make this right.
Has crepe skin finally met it's match...?
I've only been using MiamiMD for a short time and haven't seen an amazing improvement yet, but hopefully it will come more with time. My forearms are the worst. Customer service is very attentive and ready to answer any questions or concerns you may have along the way!
May 4, 2026
Reply from MiamiMD
Hi Diane,
Thank you for sharing your experience!
We’re glad to hear our customer service team has been helpful and supportive. With crepey skin, especially on areas like the forearms, it can take a bit more time and consistency before more noticeable improvements appear. Many customers begin to see better results after several weeks of regular use. Keep using the product consistently and be patient.
We’ll be here every step of the way, and we hope you’ll continue to see improvements over time!
I got distracted
I got distracted, didn’t finish order but they were nice to save order ‘cause I had to discontinue it which I liked even though I changed my mind🌺
May 4, 2026
Reply from MiamiMD
Hi Penny,
Thank you so much for sharing this!
We’re glad to hear you had a positive experience, even though you decided not to continue with the order. We always aim to make things easy and flexible, so it’s great to know that came through.
If you ever decide to revisit your order or need any assistance in the future, we’re always here to help!
Miami MD has given me a gift card for…
Miami MD has given me a gift card for an error made Thank you for listening and responding!
April 27, 2026
Reply from MiamiMD
Hi Kath,
Thank you so much for your kind words!
We’re really glad we could make things right for you and that you felt heard. That’s very important to us.
We truly appreciate taking your time to share your experience!
The company is doing wonderful
The company is doing wonderful! Very pleasant staff and support! Keep up the friendliness!
April 23, 2026
Reply from MiamiMD
Hi Di,
Thank you for your lovely feedback!
We’re thrilled to hear you’ve had such a positive experience with our team. Friendly, helpful service is something we really strive for, so your encouragement means a lot!
We’ll be sure to keep it up!
I just really love your product
I just really love your product, & I love how easy your company is to do business with. These days customer service is terrible, but yours has been above and beyond, just like your products!
April 27, 2026
Reply from MiamiMD
Hi Kristi,
Thank you so much for your kind words!
We’re truly grateful to hear how much you love the products and that your experience with our team has stood out. Providing both effective products and excellent customer service is very important to us.
We appreciate your support and are so glad to have you with us!
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