My issue at age 79 is my crepe skin on arms and having to cover my arms all the time is a little frustrating for me; especially, when hot weather comes along. I was hesitate to order, but seeing revie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using the neck/face cream 2 weeks ago and I already see a significant difference in my skin overall. My face is losing those "marionette lines" and my skin looks so healthy and hydrated.... See more
Company replied
It's easy for companies to treat you well during a sales transaction, yet how they treat you if a return is necessary is even more telling. Miami MD will continue to get my business due to that exact... See more
Company replied
Within a few days, I could tell difference in my dry skin after using MiamiMD products. The creme absorbs quickly into my skin without feeling sticky or greasy. Also, Customer service acted quickl... See more
Company replied
Company details
- Beauty Product Supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics Store
- Skin Care Clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve used the product daily on my neck…
I’ve used the product daily on my neck for two months. I havent seen any results. I have two more jars. When should I see results.
May 3, 2026
Reply from MiamiMD
Hi Pamela,
We’re so sorry to hear that you didn’t see the results you were hoping for.
Our goal is always to create products that make a real difference for our customers, and we know that results can vary depending on individual skin types, and other factors.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our products.
Sales vs. Returns
It's easy for companies to treat you well during a sales transaction, yet how they treat you if a return is necessary is even more telling. Miami MD will continue to get my business due to that exact experience. Another company who denied my return of unused & even unopened products will not.
April 17, 2026
Reply from MiamiMD
Hi Joan,
Thank you so much for sharing your experience and for recognizing how important after-sales support is.
We’re truly glad we could assist you when you needed help with your return and that you felt taken care of throughout the process. Earning your trust means a lot to us, and we’re grateful for the opportunity to serve you.
We appreciate your feedback!
I paid for a 90 day supply that never…
I paid for a 90 day supply that never came. This was a few years ago. I contacted the company and reported the issue. They were so rude that I decided against buying their product and requested my money back. After several calls , I asked to speak to a supervisor. That, also went nowhere. It's a rip off & I never got my money back. They don't honor anything. I reported this to the BBB and filed a complaint. I NEVER got my money back. I strongly recommend that you order from a reputable company instead.
May 13, 2025
Unprompted review
Reply from MiamiMD
Hi Ana,
Thank you for taking the time to share your experience!
We’re truly sorry to hear about the frustration you’ve described, especially regarding an order that was not received and your difficulty resolving it at the time. That is not the experience we want anyone to have, and we regret that this situation left you with such a negative impression.
We do take feedback like this seriously and use it to improve our service and processes. If there is anything still unresolved or if you would like us to take another look at your case, we would be willing to review it again for you. Please feel free to reach out to our customer care team at support@miamimd.co.
We appreciate you sharing your feedback and are sorry that your experience did not meet expectations.
When my product did not come as…
When my product did not come as expected I notified the company. Within hours & investigation it was determined my product was lost in transit. They will let me know when a replacement shipping will be in transit. I appreciate the quick response to correct this error. Can’t wait to get it!
May 2, 2026
Reply from MiamiMD
Hi there,
Thank you so much for your feedback!
We’re so glad to hear that our team was able to respond quickly and resolve the issue for you. We understand how frustrating it can be when a package doesn’t arrive as expected, but we’re happy we could correct the situation and keep you updated along the way.
We’re excited for you to receive your product soon, and we truly appreciate your patience and understanding.
Very pleased.You answered right away and offered…
You answered right away and offered alternative dates for shipment that were more accommodating to my budget.
May 1, 2026
Reply from MiamiMD
Hi Jeanette,
Thank you so much for sharing your experience!
We’re thrilled to hear that you were pleased with the quick response and the flexibility we provided regarding the shipment dates. We always aim to accommodate our customers as best we can!
Thank you for your feedback!
Great products and are very good about…
Great products and are very good about getting back to you in a timely manner!
May 1, 2026
Reply from MiamiMD
Hi Cheryl,
Thank you so much for your kind feedback!
We’re really happy to hear you’re enjoying the products and that our team has been responsive and helpful. Providing both great products and timely support is very important to us, so your words mean a lot.
We truly appreciate you taking your time to share your experience!
Reply from MiamiMD
Hi there,
Thank you so much for your wonderful feedback!
We’re so glad to hear you love the product and found the ordering process easy. We’re also happy the coupons have been helpful!
Your support means a lot to us, and we appreciate your kind words!
Ordered and was debited 4/18/26 but I…
Ordered and was debited 4/18/26 but I haven’t received my order
April 21, 2026
Reply from MiamiMD
Hi Betty,
Thank you for your feedback and we’re sorry to hear that you have not yet received your order.
We understand how concerning this can be, especially after seeing the charge on your account. We kindly request that you please check your email for any update regarding the status of your order.
We appreciate your patience and are here to help resolve this for you as soon as possible.
Didn't receive all products ordered
Didn't receive all products ordered! Had to contact & request additional shipment.
April 23, 2026
Reply from MiamiMD
Hi there,
Thank you for your feedback and we are sorry to hear that part of your order was missing.
We truly appreciate your patience, and we're glad we could process the additional shipment for you.
Thank you for allowing us to resolve this for you.
Miami MD products.
I love the products. There was a problem getting my products. I was in communication with the company. They did help by trying to figure out why I wasn't receiving my order. They finally prioritized an order and and I received the order. They were very nice about checking on everything. I did finally get my order with all of their help.
April 22, 2026
Reply from MiamiMD
Hi Pamela,
Thank you so much for sharing your experience!
We’re so glad to hear that you love the products, and we truly appreciate your patience while we worked through the delivery issue with you. It’s great to know our team was able to assist, stay in communication, and help ensure your order was prioritized and delivered successfully.
Thank you again for your kind words and feedback!
Company
I am now in the process of trying the dark spot remover and the face lotion. I will let you know how it works. I will say the customer service is on point. Talking to a human and getting things resolved quickly is a plus! Email response time is fast. That's what I know so far! Stay tuned...
April 30, 2026
Unprompted review
Reply from MiamiMD
Hi Christine,
Thank you so much for sharing this and we really appreciate it!
We’re glad to hear you’ve started using the Dark Spot Corrector and face lotion, and we’re excited for you to see how they work for you over time. It also means a lot to know that our customer service has made a positive impression.
We’ll be here whenever you’re ready to share an update and we look forward to your results!
I used this product for crepey skin
I used this product for crepey skin. I used it everyday for 30 days and did not see any difference in my skin. The crepey skin did not get better.
March 31, 2026
Unprompted review
Reply from MiamiMD
Hi Carla,
Thank you for sharing your feedback and we are sorry to hear that the product didn’t work for you as expected especially after using it consistently for 30 days.
While many customers see positive results over time, we understand that individual experiences can vary based on different skin types, lifestyle factors, and even the severity of the issue. If you're open to it, we'd be happy to discuss how you used the product, any additional skincare steps you’re taking, or suggest alternative ways to use it for better results. Please reach out to our support team at support@miamimd.co with your order details, and we’ll do our best to resolve this for you fairly.
We appreciate the opportunity to make things right.
Great customer service!
April 23, 2026
Reply from MiamiMD
Hi Madelyn,
Thank you so much for your feedback!
We’re really glad you had a great experience with our customer service. That means a lot to us.
We appreciate you taking tour time to share your feedback!
Reply from MiamiMD
Hi Janice,
Thank you so much for your kind feedback!
We’re glad to hear that you appreciate our prompt follow-ups. That’s exactly the level of service we aim to provide.
If there’s ever anything else you need, we’re always here to help!
Reply from MiamiMD
Hi Eva,
Thank you so much for your feedback!
We’re so glad to hear your skin feels softer especially living in the desert where dryness can be a real challenge.
We’re happy our products are helping keep your skin feeling better!
You were very great to cancel this…
You were very great to cancel this order and refund the money!! We thank you all very much!!
April 26, 2026
Reply from MiamiMD
Hi Leanne,
Thank you so much for your kind words!
We’re really glad we could assist you with the cancellation and refund, and that everything was handled smoothly for you.
We appreciate your feedback, and we’re always here if you need anything in the future!
Took a long time to arrive .
Took a long time to arrive .
Not seeing any significant improvement as of yet !
April 23, 2026
Reply from MiamiMD
Hi Bobbie,
Thank you for your feedback. We’re sorry to hear that your order took longer to arrive than expected, and you haven’t seen significant improvement yet.
Results can vary depending on the product, skin type, and consistency of use, and for many customers it can take a few weeks of regular use before more noticeable changes appear. We hope with continued use you’ll begin to see better results.
We truly appreciate your patience and your honest feedback.
How smooth my skin feels right from the…
How smooth my skin feels right from the beginning and looking forward to continued results. Also, the delivery was much quicker than I thought it would’ve been.
April 29, 2026
Reply from MiamiMD
Hi Jacqueline,
Thank you so much for sharing your experience!
We’re so glad to hear that your skin felt smoother right from the start. It’s also wonderful that your delivery arrived quicker than expected. Consistency is key, and we’re excited for you to continue seeing even more results over time.
We truly appreciate your support and look forward to being part of your skincare journey!
I see no results
I see no results. The only thing I noticed was that my skin has been getting very dry. That is not the effect I wanted. My skin has felt better with the other creams I have used.
April 3, 2026
Unprompted review
Reply from MiamiMD
Hi Sally,
Thank you for sharing your honest feedback, and we’re sorry to hear the product hasn’t given you the results you were hoping for.
We never want your skincare routine to leave your skin feeling uncomfortable. We recommend pausing use for now, especially if the dryness is persistent, and making sure your skin stays well moisturized.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We truly appreciate you giving the product a try and taking the time to let us know. Your feedback is important to us.
I called to cancel the subscription…
I called to cancel the subscription Luis convinced me to postpone,out 6 months. I agreed. Next day I get an email stating they will ship the product. I called in to make sure the product has been cancel since we agreed I would not get more product until 6 months from now. You stated it has been shipped already so you can’t cancel it. The email stated it would be sent in 3-5 days from letter. The guy on the phone said it’s been sent. He said, Tuff luck.. I think That’s a very deceiving method of business!!! I should not be receiving more product for 6 months as agreed at the time nor should I have to pay for it to be returned!!!!!
As the first order they keep saying I received the product 8 days prior to receiving the order. It makes the 60 day trial 52 days. Cheap stunts. Beware of this company’s practice. As far as the product as of now I see no change in my crepe skin.
April 27, 2026
Unprompted review
Reply from MiamiMD
Hi Theresa,
Thank you for your feedback and bringing this to our attention. We’re genuinely sorry to hear about the confusion surrounding your subscription and shipment.
We’ll gladly work with you to resolve the issue. Please feel free to email our support team at support@miamimd.co with your order details, and we’ll do our best to help.
Your satisfaction is incredibly important to us, and we’re committed to resolving this as quickly and fairly as possible. Thank you again for your feedback, and we look forward to hearing from you.
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