I placed order #3866 on 12 July 2026. The order was marked as dispatched on 16 July, but as of 4 August, Royal Mail tracking still shows that they are waiting to receive the parcel. The compa... See more
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AWFUL AWFUL AWFUL customer service. It took them over 3 months to send my bag after multiple chases. Brutal experience. I did get my bag in the end, but at what cost. Avoid if you can.
I made purchase in early Oct but products never arrived. I sent chaser emails few times, the only feedback was "updated tracking link" will be sent. No update nor solid delivery date was received. Ref... See more
Company replied
Bad customer service - did not respond to emails and message on instagram. I ordered 11 days ago and nothing happen until today. I am not sure if they are actually scammers now. Be careful dealing... See more
Company replied
Company details
Written by the company
Handmade Genuine Leather Bags. 4-Years journey! Vibrant Spainish Style with Modern Classic British Style. Our Mission: 1. Quiet Luxury - Let the Quality and Design define luxury not the LOGO and price tag. 2. Self - Empowerment 3. Inner Voice - Complimentary bag tag for you. Our Promises: 1. 1-Year FREE Warranty 2. FREE Global Shipping 3. 30 Days Return & Refund period. As seen in British Vogue, Glamour UK & Vanity Fair UK
Contact info
46 London Street, RG1 4SQ, London, United Kingdom
- infor@mibolsalondon.com
- www.mibolsalondon.com
1.8
Poor
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
love your bags and its quality i have…
love your bags and its quality i have had few bags
August 16, 2024
Mibolsalondon not keen to give refunds.
I bought a handbag from Mibolsalondon on the understanding that I could return it with a pre-paid envelope from them if it wasn't what I wanted.
I have e-mailed them numerous times asking for the pre-paid envelope but as yet have not received one.
This is very annoying.
August 22, 2024
Unprompted review
Reply from Mibolsalondon
Dear Customer, I just checked your free return label was sent a few weeks ago and full refund was issued to your account 5 days after we receive the parcel. Please let us know if you need further assistance and we are happy to help. We are sorry that the bag didnt fit you and welcome back anytime.
This a scam
This a scam, they are reselling Chinese-made bags for 10x the price.
The shipping was late and the product quality was awful. When we asked for a refund they ignored us for 2 months.
Do not trust.
August 13, 2024
Unprompted review
Reply from Mibolsalondon
Dear Artyom , May I know your order number so that we can check it for you? We can't allocate your name from our customers list.
We have checked all our customers list and we can't allocate this customer and we have requested order information and no information provided for further assistance (if needed).
We don't trust this is a genuine review as we have requested order information so that we can assist the customer's request - no further information provided by this customer.
I ordered 2 silk scarves
I ordered 2 silk scarves. I had to make a change to my order right after I ordered, and Mibolsa London was able to help me out effectively AND right away. I just received the scarfs and they are SO beautiful and soft! I haven't used them yet, but can't wait to!
July 25, 2024
Unprompted review
Reply from Mibolsalondon
We sincerely appreciate the trust and confidence you have in us. Let me reassure you again or our commitment to serving you with courtesy and respect for many years to come.
I agree with the terrible customer service …
I agree with the terrible customer service. I’ve waited 2 weeks for my bag. I’ve emailed and communicated via there chat service but I’ve had no response. It appears as though it hasn’t even been dispatched! I suspect that this company could be a SCAM.
July 12, 2024
Unprompted review
Reply from Mibolsalondon
Dear customer, thanks for your message and sorry for the inconvenience. I want to express our sincere apologies for any inconvenience you may have experienced with service. Your satisfaction is our top priority, and we take your feedback seriously. Our chat inbox was updating during that period. Our colleague has sent you the solution by email. We have thoroughly reviewed your recent complaint regarding [request for the refund]. We understand how frustrating this must have been for you, and we want to assure you that we are committed to resolving this matter promptly. We have issued you full refund around on 23rd July and you should have received the refund on 26th July - kindly check your account please don’t hesitant to contact us if you need further assistanc. We are extremely sorry again. Thank you so much for your support and we appreciate your understanding.
Disappointed
I bought one bag 1 month ago, today the bag arrived, the low quality, the different color, I’m so disappointed about that.
I will return this bag, I’m not recommend!!
I couldn't return the bag, I lost my money, the company didn't want to resolve the issue, they offered me another bag so I could delete the bad report, and since I didn't delete it, they didn't resolve the issue. We had a long email exchange, but they always made up a story.
Don't fall for the scam, pay attention!
June 22, 2024
Reply from Mibolsalondon
Dear Customer, thanks for your message and we are extremely sorry for the disappointment. My colleague has sent you a email, please kindly check it. We will improve our customers service and will provide you a happy solution. Thank you so much for your support and we really appreciate your kindness. Best regards.
Never receive the products I ordered…
Never receive the products I ordered and no update for over twe weeks after order. Is this site scam? No reply for emails either!!!
July 2, 2024
Reply from Mibolsalondon
Dear Customer, thanks for your message and we are extremely sorry for keeping you waiting. We just checked that your order was delivered on 13th July. It will take around 7-8 shipping days from the UK to US. We will improve our stock managment to avoid further issues.
Bad customer service :UPDATE ; case settled after 1 month plus
Bad customer service - did not respond to emails and message on instagram. I ordered 11 days ago and nothing happen until today. I am not sure if they are actually scammers now. Be careful dealing with them.
Update : They responded that they have delivered the Honora bag, when actually I have not even seen or received it. Another bag is lost somewhere and cannot be tracked at all. I don't know what to say now.
Update : Finally, after more than a month and emailing back and forth (after getting their attention), I have been refunded. The emails were polite and they apologise profusely. I am just glad that things are settled, after being ignored for so long. I guess writing reviews in Trustpilot is a good way to get companies to respond.
July 8, 2024
Unprompted review
Reply from Mibolsalondon
Dear customer, thanks so much for your message and we are so sorry for delay the reply. I just checked that the Honora bag was delivered to you 3 days ago, and the Boston bag was not delivered. My colleague in the customer service team will reply your request within today, please rest assured that we will provide you a happy solution! Best regards
Found them online and placed an order
Found them online and placed an order. I received my bag, a cardholder and canvas bag.
June 24, 2024
Unprompted review
Reply from Mibolsalondon
Dear customer, thanks so much for your review!
Good quality bags at a great price
I've bought from Mi Bolsa and the bags have been great quality. They're very pretty and well made. You might have to wait a little for them to arrive but They're worth the wait, especially at that price point.
February 13, 2024
Unprompted review
Reply from Mibolsalondon
Dear customer, we are so sorry for your experience and thanks so much for your feedback. I just checked that your order was delivered on 2nd March, we are so sorry for the delay. We will improve our stock managment to avoid further issues.
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