Micro Dream Limited Reviews 6,796

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 335 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of the products, which often arrive looking brand new despite being refurbished. Customers consistently highlight the competitive pricing and the overall value for money, making it a cost-effective choice for various needs. The delivery service is also frequently commended for being prompt, fast, and well-packaged, ensuring items arrive safely and on time. The overall service, from ordering to setup, is described as easy and efficient, leading to high satisfaction and repeat purchases. However, some reviewers were not happy with issues related to product functionality, such as batteries failing prematurely or screens having unmentioned pressure marks. A few other people also felt that customer service was unresponsive when returns were necessary, leading to frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing items as exactly as... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the promptness and speed of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with products... See more

Service

People report positive experiences with service, often highlighting excellent service, great prices, and easy... See more

Price

Users describe positive interactions with price, with many reviewers finding the products to be an absolute... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased this ThinkPad X390 for use as a standalone notebook to run a single dedicated app that I wanted to use without interruption from other apps and provide a secure environment for its use. Ar... See more

Rated 5 out of 5 stars

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more... See more

Rated 5 out of 5 stars

What made my experience great? Well, everything. From the ordering to communication, to delivery. To unpacking the well packed refurbished computer, that looked brand new. To getting info from th... See more

Rated 5 out of 5 stars

Early days yet but the product was easy to set up, the features are all as advertised and the condition is nearly as new, so the price paid was very competitive and justified. The purchasing procedu... See more


Company details

  1. Computer Store
  2. Software Company

About Micro Dream Limited

Written by the company

At MicroDream, we specialize in providing high-quality refurbished laptops and desktop computers at affordable prices.

Since our establishment in 2009 in Devon, United Kingdom, we’ve been dedicated to delivering exceptional customer service and satisfaction. As a Microsoft Authorized Refurbisher (MAR), we take pride in our ability to transform low-grade devices into like-new condition.

Our experienced team uses cutting-edge technology to ensure that every product meets our high standards. We’re particularly proud of being the largest company in the UK specializing in keyboard reprints.

With a commitment to quality and affordability, we continue to grow and serve our customers with reliable, refurbished technology solutions.

Why is being a Microsoft Authorised Refurbisher (MAR) important?

Written by the company

Professionally Refurbished Computers
We specialize in providing the highest quality refurbished laptop and desktop computers at great prices! Like several other successful businesses, we have grown from our humble beginnings of being started in a basement to becoming one of the top companies in our field.
Genuine Software
As a Microsoft Authorised Refurbisher you will receive a legal Certificate of Authenticity (C.O.A.) attached to the computer, and a valid version of Microsoft Windows 10 operating system installed on every computer that is purchased through us.
Peace Of Mind With Great Quality & Value
After several years of hard work and dedication, we have become a Microsoft Authorised Refurbisher! There are only 5 MARs in the United Kingdom. As a Microsoft Authorized Refurbisher, we must follow strict requirements established for the MAR program by Microsoft. These requirements are designed to ensure that you receive a high quality and professionally refurbished computer.
Free Delivery
Free UK Delivery on all orders.
30 Day Money Back Guarantee
All our desktop computers and laptops are put through extensive testing as part of the refurbishing process by experienced technicians so we are able to offer our 30 day Money Back Guarantee with complete confidence.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use will send items which will…

Do not use will send out old laptops etc which will only less then 6 months and then claim that the part no matter what part is not covered by warranty which surprise surprise. They will rip you off and refuse any refund for an item which is unfit for purpose.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service; rapid delivery within the timeframe, and the laptop was reasonably priced(considering the current computing market). Bought as a birthday present for my son. It meets all the current requirements my son needs for doing his schoolwork and for the computer games he's interested in at the moment. He's very pleased with it and was using it straight away. This is not the first time I have shopped at Micro Dream - they are very reliable, very robust devices - and my family are still using devices that we have purchased from them in the past.

November 11, 2025
Rated 4 out of 5 stars

The la top installation.

The item was delivered on time and it was undamaged. The laptop was in very good condition. The startup worked as directed. I have successfully installed Ubuntu on this machine today.

November 7, 2025
Rated 5 out of 5 stars

The Lenovo 390x

The Lenovo 390x I bought for myself was so good I bought this second one for my wife. Using them basically as juke boxes plus with a couple of edifier powered shelf speakers thro' a dac. Proving more than adequate entertainment centres for the average sized room and more flexible (and cheaper) than dedicated hi fi!

October 30, 2025
Rated 2 out of 5 stars

Disappointing

Disappointing. Although delivery was relatively quick and the product worked initially, within 4 weeks the light went from behind the screen.
The laptop was bought for my dyslexic son as we had been advised he would manage better at school. Transported and kept in an armoured laptop case ( because it was for school) he was delighted to have his own laptop.

Contacted the company to see if they could repair under the warranty. A large list of exclusions came back and a request for about 10 photographs. All done surprise surprise it doesn’t meet the the criteria and they claimed the laptop had new damage . It hadn’t been damaged while we had it.
Customer service emailed a photograph of a thinkpad saying it was ours and wasn’t damaged before.
To be fair this could be any laptop they have going through their workshop.

Needless to say, my tech team at work have sorted the laptop in under an hour and didn’t charge £50 an hour and transport costs for a £150 reconditioned pad. I guess you get the product and the service you pay for.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

satisfied customer

i am very happy with the laptop that i have purchased from microdream. it was delivered in good time and is perfect for my requirements.

October 22, 2025

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