From my call last Friday to ask for a quote right through until the crew left today as been absolutely wonderful. The 2 engineers today Mike and Tom went well beyond to ensure I had a new boiler inst... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delayed my annual service until after a short holiday and within 2 days of getting back home, my Worcester Bosch boiler stopped working. No hot water due to low pressure. Reset that but still no... See more
Company replied
When we moved into our property a few years back we needed a new boiler, after searching we used Midland Central Heating and had Chris and Mike do the job. They worked so hard, made sure to clean up a... See more
Company replied
We needed a new upright radiator and Rob sourced the perfect fit for us, even making sure the valves were the right ones to fit our circumstance. Michael then went above and beyond with the fitting,... See more
Company replied
Company details
- Heating Contractor
- Boiler Supplier
- Gas Engineer
- Gas Installation Service
- Boiler and Heating Service
- Plumber
Written by the company
If you require quality cost effective heating and plumbing engineers then look no further. Based in Cannock and operating throughout the surrounding areas we cater for all domestic and commercial installations of Natural Gas, LPG and Oil boilers, unvented systems, heat pumps, central heating systems and general plumbing works. With many years’ experience, we have the knowledge and expertise required to ensure that you receive nothing but the best level of workmanship and the best level of customer service and support in our industry. Our reputation speaks for itself, like every business that goes the extra mile, this has been developed through hard work, determination but most of all quality and reliability which is why we are the area’s number one choice for Worcester Bosch and Vaillant boiler installations.
Contact info
1 Queens Square, WS11 1EA, Cannock, United Kingdom
- 01543 897010
- info@midlandcentralheating.co.uk
- www.midlandcentralheating.co.uk
4.9
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely first class start to finish…
Absolutely first class start to finish . That includes every member of staff we dealt with , highly recommended.
March 29, 2021
Unprompted review
Reply from Midland Central Heating
Hi Steve. Thanks for the super review. It was great working for you and the Lads were made to feel so welcome. If you ever need anything, we're always here to help. Thanks again, Rob and the team.
Midland Central Heating boiler installation…
Midland Central Heating installed a new Worcester Bosch Life 8000 boiler and heating pack on 3rd March 2021at my home
The quotation was accepted and within a week the boiler was fitted in one day. The whole process from survey to installing was carried out professionaly and with minimum disruption, I would recommend Midland Central Heating and use them again
March 9, 2021
Unprompted review
Reply from Midland Central Heating
Hi David. Thanks for the great review. It was great working for you and I'm sure the 8000 Life boiler will be fantastic too. If there's anything we can do further for your family and friends we are always here for you. Thanks again. Rob and the team.
A professional and friendly company…
A professional and friendly company from first contact after booking our appointment all the information given to us was so help and gave us the peace of mind that we had chosen the right company to do the job day of insulation two polite and professional installation men came an I wouldn’t have know they where there left no mess and gave a introduction to how we work the system I would recommend midland central heating to anyone wishing to purchase a new boiler
February 16, 2021
Unprompted review
Reply from Midland Central Heating
Hi Paul. Thank you for the lovely review. It was great working for you and thank you for making the lads feel so welcome. We look forward to servicing your boiler and any other related central heating problems then we're always available to help you. Thanks again, Rob and the team.
5 star service every time
We would not hesitate to recommend Rob and the team at Midland Central Heating. After having a new boiler fitted in our home a few years ago we were so pleased with the workmanship that we recommended them to family.
We then also needed a new boiler and central heating system at another property and Rob arranged this with a very short lead time to the same exceptional standard as before.
Not only would we not hesitate to recommend them to others but also equally importantly return to them time and again for any additional works. This we believe is testament to the great work that they do. The lads are always exceptionally pleasant and a pleasure to have in your home. Keep up the great work!
February 15, 2021
Unprompted review
Reply from Midland Central Heating
Thank you Sharon for your very kind review. You’re always both very pleasant and so kind to me and my staff in all our dealings with you. I would not hesitate to be there to help you both and I look forward to working with you both again soon and keeping your properties plumbing and boilers in top top condition. Thank you.
Midland Heating Even though he was really busy Rob took time to help me with my heating problems and managed to tell me how to fix it First Class Service
Even though he was really busy Rob explained how to get my heating working myself First Class Service
February 15, 2021
Unprompted review
Reply from Midland Central Heating
Thank you for your nice review. I’m very happy that you found my advice useful and that you managed to get your heating back up and running today. It’s been a very cold last few weeks for many of us and I’m so happy you’re warm again. Best regards to you.
Appalling after care
I am writing this review as I was absolutely appalled by the after-care service my mother was given , she’s over 75 years old living alone and has used this company for three years. Midland central heating installed her boiler system and have maintained a service for her until things went very wrong on Friday evening, she phoned the telephone number which was on the answer machine message saying to phone Rob if it was an emergency, mum called the number at 9:30 pm on Friday evening an evening that registered a -5 degree temperature, she was worried she had no heating or hot water. Rob who happens to be one of the company directors was verbally abusive on the telephone to her it made her very poorly and upset her terribly. Rob was so abusive to my mum she ended up having to terminate the call, luckily a friend of hers gave her a telephone number of someone to help her out in the emergency situation she had found herself in. The young gentleman came out the very next morning and rectified the problem, it took him two days but has now completed the service coming back on Sunday afternoon at 4:30 pm to check that everything was running well. Rob never called my mother back after reporting the emergency to him so therefore as far as he is concerned she had been left without any heating or hot water for a whole weekend knowing full well that the boiler had been installed by his company.
Apparently after sitting down with my very upset mother she explained it wasn’t the first time she had had a problem with them they tried to charge simply to get information of how to use the thermostat that had been installed with the boiler, as I said before my mum is over 75 and my father at the time was in his 80s they do need a little bit of help with these more up-to-date modern thermostats and to pay or to be charged £85 just to be given information is disgusting.
I would not recommend this company for their after-care unless it is between Monday to Friday when they would normally be working as this reaction was totally unprovoked and uncalled for.
She simply made an emergency telephone call over the weekend, expecting the service engineer to help her out, but obviously they want to install expensive boilers and charge you extortionate prices for advice, and then give dreadful after-care when you experience an emergency.
After reading the reply to my review yes mum does have daughters, but they do not live near to her, therefore when my mum called me and explained how rude you were to her on the telephone and how upset she was after your abrupt reactions it was important that I wrote this review. Business can be very trying at times, however a customer should be valued and treated with empathy, perhaps if you are not able to provide an emergency service due to your work load you shouldn’t put it on your answer service.
February 14, 2021
Unprompted review
Reply from Midland Central Heating
Thank you for your review. To clarify when I received the phone call from your Mum Mrs Fisher, I was woken up and startled just after 9.30pm. That day I’d had a very early start and I was totally exhausted. Your Mum said this was an emergency and felt that 9.30 was early to call and I shouldn’t put my number on the answer phone if I didn’t want receive phone calls. Your Mum then explained that her boiler wasn’t working and she couldn’t get into the loft herself to reset the boiler or check the fault and needed help ASAP as there was no family. I never knew that your Mum had a Daughter to help her as this might of made it easier having family on hand to help. Unfortunately your Mum has no on monthly maintenance contract with us and even though I tried to explain that this was a national issue as so many boilers across the country were having external condense pipes freeze and it was impossible for me to come out that evening your Mum hung up the phone. I did CALL back within 10 minutes and spoke to her neighbour and explained to him how to reset the boiler. This particular weekend we’d had hundreds of phone calls due to iced condense / external pipes, in fact many thousands across the country were having the same issues and we just hadn’t got enough free help and time to work with everyone. We have never charged a customer for advise only, but only if we have to send out engineers on customers consent, which happened several times with Mrs Fisher before and unfortunately our business has call out charges like most credible businesses we have general running costs which include engineers labour times which unfortunately are not free. If a customer doesn’t want to pay a call out charge then we understand as we only do charge on their instruction, and always give free advise over the phone. If I came across as being rude that evening then I do apologise as it was out of character for me. I did however communicate back within ten minutes that same evening and explained to both her and a neighbour a possible quick fix that they could try to help the situation. I guess its always frustrating when it’s cold and with the weather causing so many problems for thousands of others including my own family too it’s so difficult to serve everybody. I can assure you and your Mum that I was not being rude by not calling her back over the weekend as I was constantly on the phone serving many other customers all having similar issues. It wasn’t personal, it was purely because I had a constant flow of customers calling asking for advice that weekend. I hope Mrs Fisher has now sorted the problem and I wish her all the best in the future with her heating system.
Highly recommended!
My boiler finally give up the ghost on one of the coldest weeks in years, no hot water and heating. Rob managed to spare some time to see me and quote me a replacement.
In less than 24hrs they fitted me a new boiler, top rate business and very genuine nice people, I would highly recommend. Cheers guys AA*
February 13, 2021
Unprompted review
A very pleasant experience.
Reliable ,quick and efficient. Boiler fitted in a morning and all mess cleaned up and taken away. Staff were polite and worked within the present guidelines. Highly recommended.
January 21, 2021
Unprompted review
Professional, courteous and reasonably priced
Our kitchen fitter recommended Midland when our central heating failed. Responded quickly and were professional and courteous, explaining everything clearly. Provided a reasonable quote. Booked them in and they did an excellent job - again, professional, courteous, friendly, followed Covid guidelines and cleaned up after themselves. I would highly recommend them.
January 18, 2021
Unprompted review
Boiler Install (Great Team)
From the start of the process of finding a new boiler Midland Central Heating kept me well informed, arrived on time and were always very respectful and courteous.
The engineers fitting to boiler have done a great job on the install, completed all checks and showed me the how to operate the boiler. They then explained the guarantee process which I have now received.
Great team would highly recommend
Steven Freeman
January 7, 2021
Unprompted review
Reply from Midland Central Heating
Thank you for reviewing our installation of a Worcester Life Boiler on Tuesday 5th January. We appreciate your very nice comments and I will let the team know you were pleased. Please don't hesitate to contact us if you require any help or further assistance. We look forward to seeing you for the annual service. Thank you to you and your family, from the team at Midland Central Heating,
Had my boiler serviced.
Had my boiler serviced today, glad I did! The engineer found that the boiler was giving off CO at over 20 times the safe limit. The engineer was friendly, helpful and very professional throughout.
It's the first time I've used the company and it won't be the last!
Highly recommended.
December 14, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for your lovely review. Because this was the first time we serviced your boiler, we are so pleased that it is now operating correctly and safely. I will pass your comments on to our service engineer who will be happy to know how pleased you are. Thanks again, and we look forward to working with you in the future.
Midland heating promised to repair a…
Midland heating promised to repair a leak ( not there leak ) in our A/C despite their very heavy work load and there plumber was excellent Would certainly recommend this firm
November 26, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for your kind review. I will pass your comments on to our breakdown engineer who will be very happy to learn how pleased you are. Thanks again from all the staff at Midland Central Heating.
Midland Central Heating
Absolutely brilliant. Explained the correct size of boiler for the number of radiators. Fitting team were second to non, and dealt with unexpected hiccups wonderfully well. No hesitation in recommending them to anyone. A wonderfully professional service
November 5, 2020
Unprompted review
Reply from Midland Central Heating
What a lovely review, thank you very much Mr Kendall. We were very happy to be able to help you with your heating and are so pleased that you would be happy to recommend us to others. That means a lot. Thanks again from all at Midland Central Heating.
This is the second installation we have had
Second time installation with Midland Central Heating Ltd installation procedure was fully explained to us by the owner of the company. The engineers arrived on time and were polite,courteous and extremely clean and tidy a credit to the Company.. They were respectful to our property and did a very clean and tidy job We would highly recommend this company and are very pleased with our new Worcester Bosch Greenstar Boiler. Overall i would recommend them to anyone. Plus side very competitive price and 10 year Warranty who could ask for more
October 16, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for your kind words Mr Steele. It was an absolute pleasure to be able to help you again. We appreciate your loyalty and our engineers will be thrilled to see your review as they enjoyed working with you for a second time. All the best from the team at Midland Central Heating.
Midland Central Heating Ltd has been Exceptional
Midland Central Heating Ltd has been very professional and efficient every step of the way. We will definitely recommend them to anyone who requires any similar services and continue to use them in our annual servicing any other heating related matters. I can only hope there were more companies Like this who is honest and has a no nonsense approach to the work they carry out.
August 9, 2020
Unprompted review
Reply from Midland Central Heating
Mr Fernando, thank you very much for taking the time to provide such lovely feedback, we will make sure the engineers see your review. We would look forward to continuing to work with you in the future. All the best from everyone at Midland Central Heating Ltd.
Excellent service
Hi the men were very good doin the new boiler for me pleased with everthing thank you
July 24, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for your lovely review. We're very glad that we were able to help you and that are happy with the service we provided.
the whole process from booking to…
the whole process from booking to installation was excellent. great service all the way through
July 8, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for a great review and for making our team feel welcomed working in your home. It was a pleasure serving you both.
Excellent job.
Had a boiler fitted,engineers did an excellent job.Had some prolems with my system but it was sorted and now have heating and hot water on tap.They went over and beyond to get it running.I cant thank them enough, punctual,clean did a great job.Would recommend to anyone.Well done.
July 7, 2020
Unprompted review
Reply from Midland Central Heating
Thank you Mr Cox for a lovely review, and yes we got there in the end and after so many years, you now have a system that works properly. Thank you for your patience whilst we dealt with the matter, it's much appreciated.
New central heating boiler
Just fitted a new boiler after old one packed in. Have been using. This company for last 7 years so can highly recommend. Staff were professional especially aware of our needs during these lockdown times.
May 27, 2020
Unprompted review
Reply from Midland Central Heating
Thank you for a great review. It's a pleasure working with you and we're always here to help you and your family. Keep safe and well.
It was my second service carried out by…
It was my second service carried out by Midland central heating. I was really pleased
March 12, 2020
Unprompted review
Reply from Midland Central Heating
We're so glad you are pleased with our servicing. We would look forward to continuing working with you again. Thank you for your kind comments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.