Midshires Electrical Reviews 926

very rude person on chat, and delivery would have been late had I not complained that it had not been dispatched yet. Would I go there again? unlikely.

A very good service with my goods arriving on time.

Items ordered were enclosed in a well packed box and were exactly the items we wanted. Delivery was also rapid.

Helpful info about product before ordering- very knowledgeable too. Quick delivery. Shame the product had some screws missing from the connector- really odd size !

Ordered from Midshires because they offered the quickest lead time, which they met no problem - item arrived on time, and works perfectly. Can't fault them for service

Absolutely abysmal service, which is rich coming from their Mission Statement and I quote "to deliver quality service that goes above and beyond".
Well you failed in my case and judging by some reviews, this appears to be a frequent occurrence. The male I spoke with suggested that I was a liar, because he believed the information provided by DPD. Despite the fact that I have CCTV in operation 24 hours a day recording and no such delivery or attempted delivery was made. I had to pay the electrician off, as he was unable to install the lights. At no time did the very condescending William/Will try to apologise, but he did put the phone down on my wife, claiming that my wife was shouting at him. This was not the case, she raised her voice because we were hands-free in our car.
Will, went on to say " What do you expect, you got free delivery " Despite the fact we did pay £10 delivery. This was paid despite the company boasting free delivery in the UK, well our shipping address was in Northern Ireland, which is in fact in the UK ! I must say many companies hide this within good old Terms & Conditions.
This undesirables condescending attitude could do with a long lesson in customer services.
Then asked What did I expect him to do about it, it's not his fault, it was the manufacturer's Searchlights, or maybe DPD. William /Will suggested that he was speaking to Searchlight and was awaiting for them to come back later that day. When in fact this lady from Searchlight had gone home at lunchtime.
We did speak to Searchlight who were really helpful and apologetic and actually quite disappointed that their company name had been brought into this.

Fast delivery, and very well packaged.

After placing the order I received an email to my junk folder saying sorry we cant send your item - we had listed it at the wrong price and can i pay extra. Obviously by the time i had found this email it was a week later, the part was a desk grommet that I had already sent the dimensions out to my stone fabricator so I had no choice other than to pay the extra because the cut out had been made. Nobody on the phones seemed to care about the urgency behind my project deadline - wouldn't recommend.

The globe arrived broken but another was sent by supplier
Very good service

Delivery was great - not tried out the products yet as waiting for builders to fit , price was good.

Ordered an led bathroom light fitting which arrived promptly and in good shape. The transaction on the Midshires website was straightforward. I would use them again.

When I started searching online for some LED lights I came across Mid Shires Electrical. It was their chat function that enabled my swift buying decision. Every question answered there and then. Would definitely buy agin !

Excellent , swift service. Would use again.

A seamless experience. From the registering to the fast delivery.
I had not used this company before and am usually cautious and sceptical.
However this was the easiest purchase I have made. Long may this standard continue.

Very quick delivery, items well packaged and reasonably priced.

Could have organised a delivery better through a 5 year old.