##Scam## bought some coco coir for 46 dollars. I was given 20 off the only reason I spent so much. Then once I was charged 46 and got a receipt for 46 I was sent a receipt for 66 dollars and it said I... See more
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See what reviewers are saying
This casing mix is FAR above anything else out there! I've purchased from OutGrow, Amazon, Shroom Supply and Ebay sellers over the last 2 years and Midwest's casing just is amazing! I see growth faste... See more
Midwest Grow Kits consistently produces low-quality and overpriced products. If you would like to be connected with better brands that charge far less, write our volunteer team: team [at] baystatersnm... See more
There are many companies who claim to be legitimate suppliers of growing supplies, yet in all my growing experience none compare to Midwest Grow Kits. This company stands behind their products and off... See more
Company details
About Midwest Grow Kits
Written by the company
We are one of the leading USA suppliers of mushroom substrate & automated mushroom cultivation kits for use in mycological study, research, and various applications. Our mission is to provide the shroom fanatic the easiest way to start growing mushrooms at home without any prior knowledge of how to grow shrooms! We have grown leaps and bounds over the last 17 years!
Grow Kits
About Us
Contact info
940 Dieckman St, 60098, Woodstock, United States
- 8009214717
- support@midwestgrowkits.com
- www.midwestgrowkits.com
Breach of guidelines
Poor Customer Service
Sent defective products, and didn't respond to emails. I ordered 3 UV sterilizing lights. They turned on, but immediately turned off again.
I emailed:
7/12 with a shipping question - no response
7/18 because 2/3 products I ordered arrived defective - no response
7/27 to follow up on defective product - no response
7/29 to follow up on defective product - no response
After this email, I managed to get someone on the phone. (I tried calling other times. After approx 4 minutes of hold music, their system drops the call.) I was told they would send replacements.
On 7/30, the third UV light began to fail in the exact same way. I emailed again, this time including a video, and asked for a refund rather than replacements. No response.
I found a second customer service number that allowed me to leave a message, but I got no response to that either.
After two more dropped calls, I finally got through to a customer service agent. She insisted the replacements had already been sent, but did not provide a tracking number. The agent I spoke to was rude when I asked why my emails were not responded to.
I have ordered from this company in the past and had reasonably good experiences. Unfortunately, knowing they are a nightmare to deal with if something goes wrong, I will not be ordering from them again.
July 30, 2020
Unprompted review
I have gotten in contact with this…
I have gotten in contact with this company to let them know I did not receive their product. Did not hear back from them for 2 days then they responded with it says usps has put it on your porch. I contact them back that very day minutes later letting them know that I didn’t receive the package despite what it said and they contact me again 2 days later stating that they can’t do anything until I get case number. They should have kept their promise because I kept mine. I paid for this package and didn’t receive what they promise but they don’t want to the leg work to make this right! This is why you go on amazon and you have a company to back up their costumers and they do the led work to make things right. I never got a confirmation from this company nor a tracking number so I didn’t know exactly when this package is coming. Horrible customer service and now I’m out of $50. WARNING: DO NOT BUT FROM THIS COMPANY. THEY DONT STAND BY GOOD CUSTOMER SERVICE AND ONCE THE PRODUCT LEAVES THEIR STORE ITS YOUR RESPONSIBILITY TO FIND YOUR PACKAGE OF YOU DONT RECEIVE IT!
July 16, 2020
Unprompted review
I don't trust this company because of them not publishing bad reviews.
I don't trust this company because of the way they handle their onsite reviews. In my opinion they are very dishonest because they don't publish negative reviews. I know because I spent a couple a hundred dollrs on their website and gave an honest 1 star review and they never put them on their website. After looking through their entire product line I found the same type of ratings, no bad reviews. This is review fraud in my opinion. They are deceiving would be customers with a phony review setup.
July 10, 2020
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