MightyapeReviews 

203
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Have been a loyal Mighty Ape customer for years and a Primate subscriber. Went to place an order and shipping us suddenly $50 where it used to be free for Primates. There was a mix in there from cards... See more

Rated 1 out of 5 stars

websites slow cant even contact customer service or view my recent orders to cancel an order ive been waiting 3 months for. doesn't matter if you have primate anymore because anything slightly large y... See more

Rated 1 out of 5 stars

I will never use Mighty Ape again. Delivery was slow, they did not honour their return policy- item was returned immediately and in pristine condition , verified by photos and yet they would not refu... See more

Rated 1 out of 5 stars

I have used Mighty Ape multiple times over the years and found them especially good for last minute fast deliveries but lately every order has been a nightmare. Product delivery dates vary, I can't us... See more

Company details

  1. Book Store
  2. Children's Store
  3. Computer Accessories Store
  4. Furniture Store
  5. Hobby Store
  6. Kitchen Supply Store
  7. Movie Rental Store
  8. Toy Store
  9. Video Game Store

Information provided by various external sources

Australia's coolest online store. We have hundreds of thousands of product in-stock, including: Games, Books, DVDs, Toys and more. Get fast shipping all over Australia!


Contact info

1.1

Bad

TrustScore 1 out of 5

203 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(203)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great range of products and customer service!

I recently bought the 'Born to Dance' Blu Ray disc. It took a while searching for the movie online, especially for shipping to Fiji.

The movie is amazing! Great choreography....no surprise since Parris Goebel is at the helm of creativity. The whole family watched the movie the day it arrived.

Thanks for a great product!

April 14, 2016
Unprompted review
Rated 5 out of 5 stars

Good reliable people to do business with.

I've purchased a few model kits through Mighty Ape. Always sent promptly and no problems with packaging or delivery.
I had one problem where the kit box contents were incorrect, which is in no way the fault of Mighty Ape. All they required were some photos of what was incorrect sent by email. (One set of parts duplicated and one missing.)
They then promptly sent the missing parts.
So not only are they decent when everything works but they also make it easy when things don't work.
This has made for a very easy relationship which I'm quite happy to continue.

April 13, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome company!

Perfect service, quick delivery, huge availability of games and cheap prices. Really recommended!

April 12, 2016
Unprompted review
Rated 5 out of 5 stars

The discount Store

Great offers/prices and huge discounts. Got my order delivered ASAP and unwrapped it a few days later. I am now a happier customer!!!

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service, Prompt attention to order, Goods as promised.

In my dealings with Mighty Ape I was impressed with their prompt attention to my order. They updated me with emails throughout the delivery of my order so I knew exactly where I order was... It was delivered on time and exactly what was ordered. Great Company giving excellent service, friendly and efficient... That's why I am a repeat customer....Keep up the good work.. Gil

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS SERVICE

I have bought quite a few DVDs from the Might Ape and his/her cheeky Monkeys. Because I am a little computer illiterate, I have also phoned them and have always received excellent service.
Everything I have ordered has arrived in perfect condition, (no broken DVD cases etc) and DVDs have always been of top quality
I have no hesitation in recommending Mighty Ape to do business with

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I have been shopping with Mighty Ape for some years now, they are fast and efficient, have great sales and deals. Their customer service is A+
They are an excellent choice when online shopping. Guaranteed good service and quality products with fair prices.

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent online business

I have bought a number of items from Mighty Ape and have never experienced any problems. The website is easy to navigate and the payment process is easy to follow. The items were shipped quickly and I did not need to wait too long for them to arrive. 5 stars!

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

awesome site

I found mighty ape to be friendly and their service to be excellent. I've never had a problem with my purchases and I've always received my orders within a few days.
give them a go, you wont be disappointed

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Premier League Service

Since finding mightyape, I haven't bought a game from anyone else. I've even branched out and bought a couple of other products from them as their catalogue is vast.

Awesome shipping and the best prices in Australia for games and gaming accessories. Have pre-ordered from them with no issues whatsoever, which is more than I can say for jb hifi.

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Great Web Site for all your DVD'S,BOOKS AND STUFF

I Found this web site by accident and I would have to say,over the years they have has some great stuff. Some times they are a little expensive but this makes up for the amount of items they have on there Web Site and the service they provied including returns or questions.

Keep up the great work.

April 11, 2016
Unprompted review
Rated 5 out of 5 stars

Helpful!

Really helpful people that work here. Haven't really had any major issues when it comes to them, always pretty quick to get back in touch or help if need be. :)

March 30, 2016
Unprompted review
Rated 4 out of 5 stars

Inept customer service unhelpful. With updated EDIT!!!

My parcel is coming from New Zealand to Australia.
Fine, I can deal with that.
But when, almost TWO WEEKS after it was sent, it still hasn't gotten here, I get somewhat concerned.
Online chat customer service says we'll launch an investigation.
Ok, that's good.
Not so good when I call Australia Post 2 days later and find out that there's no point lodging an investigation with them as the parcel has either NOT been sent or is NOT in Australia.
So back to online chat I go to inform them of my recent findings.
I was told in a very patronising fashion that they 'were sorry I was told this and that an investigation had been lodged'.
When I repeated what Australia Post had told me, I was completely ignored and chat was abruptly ended.

*******************************EDIT*****************************************************
After a week of not hearing anything, the FB Mighty Ape Customer Service replied to my comment.
Spencer, within a week of first contact, had gotten my parcel to me with no hassles.
He is such a credit to the company and they should be so proud to have him working for Mighty Ape.
Spencer was extremely helpful and accommodating and was so driven to make sure that the problem was solved and I got my delivery.
He organised fast post too, which was awesome of him.
It is because of Spencer that I will again purchase from Mighty Ape.

March 18, 2016
Unprompted review

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