MightyapeReviews 

203
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Have been a loyal Mighty Ape customer for years and a Primate subscriber. Went to place an order and shipping us suddenly $50 where it used to be free for Primates. There was a mix in there from cards... See more

Rated 1 out of 5 stars

websites slow cant even contact customer service or view my recent orders to cancel an order ive been waiting 3 months for. doesn't matter if you have primate anymore because anything slightly large y... See more

Rated 1 out of 5 stars

I will never use Mighty Ape again. Delivery was slow, they did not honour their return policy- item was returned immediately and in pristine condition , verified by photos and yet they would not refu... See more

Rated 1 out of 5 stars

I have used Mighty Ape multiple times over the years and found them especially good for last minute fast deliveries but lately every order has been a nightmare. Product delivery dates vary, I can't us... See more

Company details

  1. Book Store
  2. Children's Store
  3. Computer Accessories Store
  4. Furniture Store
  5. Hobby Store
  6. Kitchen Supply Store
  7. Movie Rental Store
  8. Toy Store
  9. Video Game Store

Information provided by various external sources

Australia's coolest online store. We have hundreds of thousands of product in-stock, including: Games, Books, DVDs, Toys and more. Get fast shipping all over Australia!


Contact info

1.1

Bad

TrustScore 1 out of 5

203 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(203)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

What it should be like

Mighty ape have made my experience straight out easy and satisfying from the word go. Easy to use website and alot of merchandise to choose from its great. My orders come packaged nicely and arrive quickly. I was worried about my first package i ordered so i sent a message and the support staff where brilliant in answering my questions. Overall mighty ape hasnt failed to please me in anyway and i highly recommend it for online shopping if they have what you need.

March 2, 2016
Unprompted review
Rated 5 out of 5 stars

Mighty Ape are AWESOME!!

Mighty Ape are awesome!!
Fast, friendly and very reliable shipment.
Wonderful choice of products and VERY competitively priced.
I purchased some headphones, and I am BEYOND happy with the whole service....and the headphones are excellent too.
Give them a burl. (a go!) You won't be disappointed! I can't speak highly enough of Mighty Ape. They may be a small business, but they are big on customer service, and quality, range and price! :)

March 1, 2016
Unprompted review
Rated 5 out of 5 stars

Love this site

My go to website lately. Well maintained with regular restocking of items. Have ordered several times from them and never any issues, and always within a reasonable time frame. Your package has tracking which is always comforting. Highly recommend

February 26, 2016
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I have used MightyApe both personally and also for purchases for my work (School Library). Their collection of books in particular is outstanding, especially graphic novels which are in high demand with high school students! I found that their prices are much cheaper than for the same items being sold elsewhere - which is a boon for a school which tries to get as much out of their budget as possible :-)
In my communications with the company I have found that they 'go the extra mile' to ensure that customer's needs are met. Delivery costs are extremely low, & all goods arrived in perfect condition.

February 1, 2016
Unprompted review
Rated 5 out of 5 stars

are you sure you need a review??

your company has to be one of the most customer orientated i have come across,if your order is broken down into smaller issues,you are told,if your order is late,you tell me,if my order is leaving the depot today,you tell me,if my order has just left the warehouse,you tell me,and on the off chance that something really off putting should occur,you tell me.i just want to know one thing...my son and his wife are having a baby,and they know the sex but are making us all wait until some kind of party,you don't happen to know that one,do you??that would make me REALLY happyxxxkerrie,ya gotta have fun!!

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great Prices. Great Service

Cannot complain about Might Ape's prices and service. Both remarkably good. Would recommend them as a source for all the interesting things you might want! Well done Mighty Apes.

December 29, 2015
Unprompted review
Rated 1 out of 5 stars

$40 paid for wrapping, no items wrapped

I spent over $40 on wrapping and gift labels for Christmas presents and none of the gifts were wrapped. What a rip-off and so dishonest Mightyape

December 27, 2015
Unprompted review
Mightyape logo

Reply from Mightyape

Hey Veronica,

I'm so sorry for the delay getting back to you, and to hear that we missed wrapping your order :(

It's really disappointing to see that we let you down. If this has not been looked into and resolved by any of my colleague - please send me an email and I will do all I can to assist you.

You can contact me directly at: Isaac.evans@mightyape.co.nz

Please accept our deepest apologies again for this inconvenience.

Kind regards,
Isaac.

Rated 5 out of 5 stars

Great!

Super quick delivery and safe packaging, really good prices and products! Will shop here again. :)

December 15, 2015
Unprompted review
Rated 1 out of 5 stars

Shipping a disaster, customer service non existent

Site says shipping times at "2-4" days. It's been 9 days and I still have not received anything.

A refund was the only thing offered, after I send their goods back. What an absolute joke.

Don't use this site for children's presents, it will only end in tears!!

December 11, 2015
Unprompted review
Mightyape logo

Reply from Mightyape

Hey Ashley,

I'm so sorry to hear this :(

Normally the shipping times advised are very accurate.

If you would like me to look into this further for you, please just send me an email directly including your order number.

You can contact me at: Isaac.evans@mightyape.co.nz

Please accept my sincerest apologies again for this disappointment. I really hope we can be of better service in the future. :(

Kind regards,
Isaac.

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