I love your shoes, I love your campaigns and marketing strategy. Customer service was a bit slow and didn't react on time, I had a messy experience when I ordered my boots in December-they travelled a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Miista has versatile, well crafted and fashion conscious styles that are reasonably priced and wearable for everyday and going out. I love browsing the site to see their new collections. I would jus... See more
Company replied
Amazing experience ordering online ( I already know the shop in París & they’re great as well). Everything went super smooth & I received the order within 2 days. They had written by hand a small... See more
Company replied
The quality, the design for the some models (it depends on our style of course) because it's very different and prove the imagination, the customer service xxxx I've first bought miista around 5 fi... See more
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Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
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Lovely brand
Lovely brand, shoes are amazing, so well made, and their customer service is quick, personal and helpful. My absolute favourite shoe brand!! I own 12 pairs and will be buying more!
May 14, 2026
Reply from MIISTA
Hi Aafke,
Thank you so much for your incredible feedback — it truly means a lot to us.
We’re so happy to hear you love both the craftsmanship and our service, and we’re especially honored to be your favorite brand 😍 Owning 12 pairs is amazing, and we’re so grateful for your continued support.
We can’t wait to see which pair you choose next✨
Kindest,
Inês
Miista Customer Care
Changed sizes without hassle.
January 6, 2026
Reply from MIISTA
Hi Jason,
Thank you so much for your feedback — we’re really happy to hear the exchange process was smooth for you.
We hope you’re enjoying your new fit and your shoes ✨
Kindest,
Inês
Miista Customer Care
Very helpful & good service🤍
May 14, 2026
Unprompted review
Reply from MIISTA
Hi Babette,
Thank you so much for your kind feedback — we’re really happy to hear you had a positive experience with our team✨
We truly appreciate you taking the time to share this.
Kindest,
Inês
Miista Customer Service
Excellent quality and service
I got boots of a very good quality. They were delivered very fast. And since then I had no problem with them, just pure joy wearing unique boots
January 25, 2026
Reply from MIISTA
Hi Iryna,
Thank you so much for your kind feedback — we’re really happy to hear everything went smoothly and that you’ve been enjoying your boots so much.
It’s wonderful to know they’ve become such a joy to wear, and we truly appreciate you taking the time to share your experience.
We hope you continue to love them for a long time✨
Kindest,
Inês
Miista Customer Care
Improvable
The style,cuts, ideale are great and new. The quality lacks North in shoes and in clothing, considering prices...
May 13, 2026
Reply from MIISTA
Hi Paola,
Thank you for taking the time to share your feedback — we really appreciate it.
If you are experiencing any problems with your purchase, please don’t hesitate to contact us at customercare@miista.com, and our team will be more than happy to help.
We also want to reassure you that we are committed to working only with high-quality materials and carefully considered production processes, as this is something we take great pride in.
Thank you again for your comment.
Kindest
Inês
Miista Customer Care
Love design
All pairs I have feature a great design and look very stylish, but unfortunately they become quite uncomfortable to wear for long periods.
May 14, 2026
Reply from MIISTA
Hi Angelina,
Thank you so much for taking the time to leave a review — we really appreciate your feedback🤍
We’re really glad to hear you appreciate our designs. At Miista, we always aim to create distinctive, unconventional pieces that feel different and unique, while balancing style with function.
We’re sorry to hear that comfort hasn’t been ideal for longer wear. If you’d like, please feel free to contact us at customercare@miista.com, and our team will be happy to share a few tips to help improve your experience.
Kindest,
Inês
Miista Customer Care
I really love Miista shoes’ design
I really love Miista shoes’ design! They’re the kind of pieces that elevate an outfit to another level.
I’m very happy with all of my Miista shoes!
May 14, 2026
Unprompted review
Reply from MIISTA
Hi Rūta,
Thank you so much for your lovely feedback — we’re really happy to hear our pieces have become such a special part of your wardrobe.
It means a lot to know they help you feel confident and add that extra touch to your outfits. We truly appreciate your continued support and hope you enjoy many more pairs in the future✨
Kindest,
Inês
Miista Customer Care
Quick and reliable service
Quick and reliable service! True to size. Great item!
May 14, 2026
Unprompted review
Reply from MIISTA
Hi Elizabeth,
Thank you so much for your kind feedback — we’re really happy to hear you had a smooth experience.
We hope you continue to enjoy your new Miistas, and we look forward to seeing you again soon ✨
Kindest,
Inês
Miista Customer Care
Exceptional product quality
Great communication.
Exceptional product quality. You can really tell the craftsmanship that went into it. You can also see the care and love for the product in the packaging. I will cherish these shoes a lifetime!
May 14, 2026
Reply from MIISTA
Hi Elodie,
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re delighted to hear you appreciated both the quality and the craftsmanship, as well as the care put into the packaging. Knowing your shoes have made such an impression makes everything we do so rewarding.
We hope you enjoy them for many years to come🤍
Kindest,
Inês
Miista Customer Care
Favorite shoes
I’m in love with every pair of shoes I’ve got from Miista !
I can wear them with anything and feel super stylish ;)
May 14, 2026
Unprompted review
Reply from MIISTA
Hi Dasha,
Thank you so much for your lovely feedback — we’re thrilled to hear you’re enjoying your Miista collection!
It’s amazing to know they’ve become such versatile favorites in your wardrobe and help you feel your best with every outfit 😉
We really appreciate your support and can’t wait to welcome you back for your next pair!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
HI Alexandre,
Thank you so much for your lovely feedback — we’re really happy to hear you had a great experience with our team in Paris.
We hope you’re enjoying your Ayleen boots and look forward to seeing you again soon✨
Kindest,
Inês
Miista Customer Care
You can’t get your money back from sale…
You can’t get your money back from sale items which was the smallest of small print and left me with a huge voucher to use.
I bought some different shoes and the quality was a lot less than the huge amount I paid for the shoes.
January 1, 2026
Reply from MIISTA
Hi Kristie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We would like to clarify that our return policy, including the conditions regarding sale items, is clearly outlined on our website and available to review before placing an order. We always encourage customers to check these details carefully prior to purchase to ensure they feel fully comfortable with the terms.
We are also very sorry to hear that you were disappointed with the quality of your second pair. We would kindly invite you to contact us at customercare@miista.com so our team can review your boots further and assist you accordingly.
We appreciate your feedback, as it helps us continue to improve both our products and the customer experience.
Kindest,
Inês
Miista Customer Care
Great quality - beautiful designs
I really love Miista Shoes designs, customer service, fast delivery.
These are my 2nd pair of shoes From Miista but i am sure not the last.
Thanks for your beautiful work and beautiful brand.
I hope you will continue to work in that quality.
April 26, 2026
Reply from MIISTA
Hi Bella,
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re so happy to hear you’re enjoying both our designs and service, and even more so that this is already your second pair from us.
We really appreciate your kind words and hope your beautiful Zita Loafers bring you lots of joy✨
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Chiara,
Thank you so much for your lovely feedback — we’re really happy to hear you had a great experience with our team in Paris.
We hope you’re enjoying your Cedella sandals and we look forward to welcoming you again soon✨
Kindest,
Inês
Miista Customer Care
I love the brand and the quality of the…
I love the brand and the quality of the shoes. The store’s products are especially nice; however, the shop would benefit from better return policies on sale items and an improved online shipping experience, particularly regarding exchanges and refunds.
May 6, 2026
Unprompted review
Reply from MIISTA
Hi Sonia,
Thank you so much for your kind feedback — we’re really happy to hear you’re enjoying our brand and the shoes.
We also appreciate your comments regarding returns and online service. Feedback like this is very valuable and will be shared with our team as we continue to improve.
Thanks again for your support🤍
Kindest,
Inês
Miista Customer Care
I am obsessed with the quality and fit…
I am obsessed with the quality and fit of these shoes. I love the boots so much, I came back the next day and splurged on a second pair.
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Tabitha,
This absolutely made our day!
We’re so happy to hear you’re loving the quality and fit, and even more so that you couldn’t resist coming back for a second pair 😍
That’s the best kind of compliment we could ask for.
We hope your new boots bring you just as much joy as the first pair.
Thank you for sharing this with us!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Marta,
Thank you so much for your kind words — we’re really happy to hear you loved your Shari mules.
It’s wonderful to know the design and quality stood out to you. We put a lot of care into creating pieces that feel both special and effortless to wear, so your feedback truly means a lot.
We hope you continue to enjoy them🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Francesco,
Thank you so much for your lovely feedback ✨
We’re so happy to hear you had a great experience and that you’re loving your Zita Loafers.
It means a lot to know the quality stood out to you — we hope you enjoy wearing them every step of the way!
Kindest,
Inês
Miista Customer Care
I placed my order and got it quickly
I placed my order and got it quickly! I would love a CAD site though which would make ordering easier for Canadians =] !! I always appreciate the personalized thank you cards.
Thank you!
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Harneet,
Thank you so much for your lovely feedback ✨
We’re really happy to hear your order arrived quickly and that you enjoyed the little personal touch in your package.
We also truly appreciate your suggestion about a CAD site — feedback like this is incredibly helpful, and we’ll make sure to pass it on to the team.
Thank you again for your support, it means a lot to us!
Kindest,
Inês
Miista Customer Care
Absolutely love them!
I’ve been wanting a pair of Miista shoes for a long time and finally got my first pair at their sample sale. Amazing variety, so many beautiful styles to choose from. The quality is even better than I expected — absolutely love them!
May 6, 2026
Unprompted review
Reply from MIISTA
Hi Deniz,
Thank you so much for your lovely feedback ✨
We’re so happy to hear you finally found your first pair at the sample sale after waiting for so long!
It means a lot that the quality exceeded your expectations and that you enjoyed exploring all the different styles.
We hope your Miista pair becomes the first of many!
Kindest,
Inês
Miista Customer Care
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