I love your shoes, I love your campaigns and marketing strategy. Customer service was a bit slow and didn't react on time, I had a messy experience when I ordered my boots in December-they travelled a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Miista has versatile, well crafted and fashion conscious styles that are reasonably priced and wearable for everyday and going out. I love browsing the site to see their new collections. I would jus... See more
Company replied
Amazing experience ordering online ( I already know the shop in París & they’re great as well). Everything went super smooth & I received the order within 2 days. They had written by hand a small... See more
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The quality, the design for the some models (it depends on our style of course) because it's very different and prove the imagination, the customer service xxxx I've first bought miista around 5 fi... See more
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Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
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Love the shoes
Love the shoes! Its an investment, but the quality and comfort is really superb!
May 3, 2026
Reply from MIISTA
Hi Joëlla,
Thank you so much for your lovely feedback✨
We’re so happy to hear you’re loving your Yeida Ballerinas and that both the comfort and quality stood out to you.
We hope you enjoy every step in them🤍
Kindest,
Inês
Miista Customer Care
Blue Ballerinas
I really loved the sample sale! It made me so happy to finally see in person everything I’ve been looking at in the virtual world for such a long time. All the staff were incredibly kind. I thought it was very well organized, and although it definitely had the spirit of a sample sale, I maybe missed having a more comfortable space to try things on.
I ended up getting a pair of shoes that are now my favorites, and I would have loved to take home another pair, but even for a sample sale, €370 felt a bit too much for me. Though I understand the original full price was probably much higher.
In any case, I would absolutely love for you to come back very soon! Thank you!
May 8, 2026
Reply from MIISTA
Hi Valentina,
Thank you so much for taking the time to share such thoughtful feedback ✨
We’re really happy to hear you enjoyed the Madrid Sample Sale and finally got to see the pieces in person! It means a lot that the team made you feel well looked after and that you left with a new favorite pair.
We’d love to welcome you back very soon for the next one 🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Victoria,
Thank you so much for your lovely feedback✨
We’re so happy to hear you enjoyed your experience in store!
It means a lot to know they feel both comfortable and stylish — that’s exactly what we aim for.
We hope you enjoy wearing them for a long time to come!
Kindest,
Inês
Miista Customer Care
I ordered a size 37
I ordered a size 37, as I typically wear between a 36–37. Initially, the shoes were a snug fit, and I assumed they would loosen over time, trusting the comments I had read online. The length was actually perfect, my toes never touched the front of the shoe however, the width of the shoe and the circumference around the calf are unreasonably narrow.
I have a very slim frame, usually wearing an AU size 4–6 in clothing, with particularly narrow feet and very skinny calves. I generally avoid wide-fit shoes, brands such as Birkenstocks tend to feel too wide on me. For that reason, I was extremely surprised and disappointed by how restrictive and unwearable the Miista boots were.
At home, I can only just manage to zip them up. I relied on reviews claiming the leather would soften and stretch with wear, but instead they remain incredibly painful and show no signs of wearing in comfortably.
I have never met an adult with feet more narrow than mine, and to think the boots are so narrow that they are causing this amount of pain. I have never experienced foot pain before. Wearing them causes a short shooting pain down my toes and up my heel. I have had to take time off work and consult a doctor because of the damage the boot has caused my feet. Surely, there's been a manufacturing mistake? It's not humanly possible to wear these shoes.
April 26, 2026
Reply from MIISTA
Hi Kirsty,
Thank you so much for taking the time to share your feedback with us.
We’re really sorry to hear about your experience and the discomfort caused.
I’ve personally replied to your email regarding this matter, and we’ll be awaiting your response so we can continue reviewing the situation carefully.
Thank you again for bringing this to our attention.
Kindest,
Inês
Miista Customer Care
Try on boots at the Paris Miista location!
Had been wanting a pair of Miista boots for years now and had to visit the Paris location when in town. I'm so glad I did! Being in between sizes, it was so nice to try on different boot styles & sizes, and Jo helped me figure out what boots fit me the best. It seems like some Miista boots run a bit small, but most were true to size. The leather seems like great quality and the boots I tried on (the Inne, Malene, and Heya styles) were all extremely comfortable.
May 8, 2026
Unprompted review
Reply from MIISTA
Hi Emily,
Thank you so much for sharing this lovely experience✨
We’re so happy you finally made it into our Paris store after waiting for so long, and that you were able to try different styles to find your perfect fit!
It’s wonderful to hear Jo was able to help you feel supported and confident in your choice — we’ll be sure to pass your kind words. We’re thrilled you ended up with the Inne Boots and hope you love every step in them!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Katrin,
Thank you so much for taking the time to share your experience.
We hope you are enjoying your beautiful Abisai Sandals.
Kindest,
Inês
Miista Customer Care
My tax refund was not processed and I…
My tax refund was not processed and I did not receive any email from global blue
May 9, 2026
Reply from MIISTA
Hi Madeine,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue with your tax refund.
Please feel free to reach out to us at customercare@miista.com
so we can look into this further and help get this resolved for you.
Kindest,
Inês
Miista Customer Care
Amazing experience through and through!
Very professional and courteous customer service!
Highest quality craftsmanship!
I love this brand so much and can recommend it to anyone that is searching for an extraordinary design and who places great value on quality!
April 27, 2026
Reply from MIISTA
Hi Sarah,
Thank you so much for this amazing feedback✨
We’re truly delighted to hear you had such a positive experience with our team and that the craftsmanship and quality of your Ambika Boots stood out to you 🤍
It means the world to us that you love the brand and would recommend it to others.
We hope you enjoy wearing them for many seasons to come!
Kindest,
Inês
Miista Customer Care
Worth it
I’ve always loved Miista, and I visited their sample sale recently in London. I found a lot of shoes that I liked, their quality is so so good, and now I want them all!
May 9, 2026
Unprompted review
Reply from MIISTA
Hi Carmela,
Thank you so much for your lovely feedback! ✨
We’re so happy to hear you enjoyed the London Sample Sale and discovered so many styles you loved.
It means a lot to know you’ve been a fan of Miista for a while and that the quality continues to stand out to you. We totally understand the feeling… wanting them all is very real 😄 We can’t wait to see which pair you choose next!
Kindest,
Inês
Miista Customer Care
The girl who helped me on Friday was so…
The girl who helped me on Friday was so lovely and helpful! Thank you so much! Because of you I came back Saturday to buy the boots, and I’m very happy with them.
May 9, 2026
Reply from MIISTA
Hi Lotte,
Thank you so much for your lovely message! ✨
We’re so happy to hear you had such a great experience with our team! We’ll be sure to pass your kind words. We’re thrilled you found your beautiful Inne Boots and hope you enjoy wearing them every step of the way!
Kindest,
Inês
Miista Customer Care
Birthday present …
I went to the Sample Sale looking for my birthday present, and honestly, I couldn’t think of a better way to treat myself than with a pair of Miista shoes.
As an architect and designer, I deeply identify with the brand — not only because of its aesthetic language, but also because of the philosophy and business concept behind it. You can truly feel the care, craftsmanship, and individuality in every detail, and that is something I value enormously both personally and professionally.
I also run my own design brand, 1masdos.dfab, so I especially appreciate independent creative projects that maintain such a strong and authentic identity.
The whole shopping experience felt thoughtful, warm, and very genuine. It’s refreshing to connect with a brand where the human side behind the product is still so present.
I’m very happy with my purchase and can’t wait to style my new Miista piece.
May 9, 2026
Reply from MIISTA
Hi Andreina,
Thank you so much for this incredibly thoughtful message ✨
We’re truly honored that you chose the Madrid Sample Sale as your birthday treat — what a special way to celebrate!
It means a lot to hear such a deep connection with Miista, especially from someone working within design. Knowing that our approach to craftsmanship, individuality, and creative identity resonates with you on both a personal and professional level is something we deeply appreciate.
We’re so happy you enjoyed the experience and can’t wait for you to style your new piece!
Kindest,
Inês
Miista Customer Care
For the sample sale prices are too…
For the sample sale prices are too high, and some pieces seemed more overpriced than the others.
May 9, 2026
Reply from MIISTA
Hi Katarina,
Thank you for taking the time to review our Madrid Sample Sale.
The prices are based on a variety of factors, including the collection season, whether the styles are more recent or archival, as well as the materials and construction of each piece. This is why you may notice differences in pricing across the selection.
We really appreciate your feedback and hope you are enjoying your new Miistas.
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Laura,
Thank you for taking the time to review our Madrid Sample sale.
Feedback like yours is very valuable to us and helps us improve future events and make them better for everyone.
Thank you again for sharing your experience with us.
Kindest,
Inês
Miista Customer Care
The most fun and special shoes
Already have a few pairs and genuinely love all of them. The designs are so fun and unique, but still super wearable and comfortable. Every pair feels really special and always gets compliments 🤍
May 8, 2026
Unprompted review
Reply from MIISTA
Hi Andrea,
Thank you so much for this beautiful feedback✨
We absolutely love hearing that your Miista collection keeps growing and that each pair feels special in its own way.
Creating designs that feel unique, expressive, and still comfortable enough to wear every day is so important to us, so your words truly mean a lot. And we’re not surprised they keep getting compliments😉
Kindest,
Inês
Miista Customer Care
Great quality boots
Great quality boots, absolutely gorgeous !
The shipping was fast and perfect. I recommend !
May 9, 2026
Unprompted review
Reply from MIISTA
Hi Lenabobru,
Thank you so much for your lovely feedback ✨
We’re thrilled to hear you’re loving your new boots and that they arrived quickly and smoothly.
Knowing you’re happy with both the quality and your experience means so much to us. Thank you for the recommendation — we hope you enjoy wearing them for years to come!
Kindest,
Inês
Miista Customer Care
I saw the shoes in a store and they…
I saw the shoes in a store and they didn't have my size but I just simply had to have it🤩 It's very cute and extremely comfortable with amazing quality... I ordered it online. It's just perfect 👌
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Farida,
Thank you so much for this lovely review ✨
It’s wonderful to know they were worth the wait and that you’re loving the comfort, quality, and design. We hope they bring you joy every time you wear them — enjoy your perfect new pair 🤍
Kindest,
Inês
Miista Customer Care
Excellent quality and great designs
Excellent quality and great designs, this is one of my favorite brands so far.
May 8, 2026
Reply from MIISTA
Hi Carla,
Thank you so much for your lovely feedback✨
We’re thrilled to hear you enjoyed discovering our pieces at the Madrid Sample Sale and that Miista has become one of your favorite brands 🤍
Knowing our quality and designs stand out to you truly means the world to us. We hope to see you again at the next sample sale!
Kindest,
Inês
Miista Customer Care
love the brand
love the brand, love the items and love the experience. wish a store in madrid
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Miguel,
Thank you so much for all the love✨
We’re so happy to hear you enjoyed the Madrid Sample Sale experience and connected with the brand and our pieces so deeply.
And who knows… maybe one day we’ll have a permanent home in Madrid 👀 Until then, we can’t wait to welcome you back to our next sample sale!
Kindest,
Inês
Miista Customer Care
Amazing experience
This was my first purchase from Miista , I first discovered the brand online and instantly fell in love with their designs. As a stylist, I’d been searching for a great pair of loafers that I could also confidently recommend to my clients, and I quickly started adding Miista shoes to my styling edits.
When I found out there was a store in Paris, I already knew I had to visit during my trip. I ended up purchasing one of the pairs from my wishlist, and the whole in-store experience was amazing. The staff were incredibly welcoming, knowledgeable, and genuinely eager to help without ever being pushy , very kind and professional throughout.
I’m so happy with my purchase and can’t wait to style and wear my new pair of Miista shoes.
May 8, 2026
Unprompted review
Reply from MIISTA
Hi Anastasiia,
Thank you so much for sharing this beautiful feedback with us ✨
We’re absolutely delighted to hear about your first experience with Miista and even more so that it led you to visit our Paris store. It’s wonderful to know the Edelira loafers made it from your wishlist into your wardrobe, and that the in-store experience felt so welcoming and thoughtful.
We’re especially grateful for your kind words about the team — creating a space that feels warm, helpful, and inspiring is something we care deeply about.
We truly appreciate your support 🤍
Kindest,
Inês
Miista Customer Care
Amazing everything
May 9, 2026
Unprompted review
Reply from MIISTA
Hi Morgan,
Thank you so much for your kind words ✨
We’re really happy to hear that everything has been a great experience for you — that truly means a lot to us.
We hope you continue enjoying your new Miistas!
Kindest,
Inês
Miista Customer Care
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