I love your shoes, I love your campaigns and marketing strategy. Customer service was a bit slow and didn't react on time, I had a messy experience when I ordered my boots in December-they travelled a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Miista has versatile, well crafted and fashion conscious styles that are reasonably priced and wearable for everyday and going out. I love browsing the site to see their new collections. I would jus... See more
Company replied
Amazing experience ordering online ( I already know the shop in París & they’re great as well). Everything went super smooth & I received the order within 2 days. They had written by hand a small... See more
Company replied
The quality, the design for the some models (it depends on our style of course) because it's very different and prove the imagination, the customer service xxxx I've first bought miista around 5 fi... See more
Company replied
Company details
Written by the company
Handmade footwear, clothing, and accessories with a commitment to the alternative and the future of creativity, collaboration and craftsmanship. We invite you to discover Miista's Short Supply Chain, our dedication to The Opposite Thing. Worldwide shipping available.
Contact info
30 Vyner Street, E2 9DG, London, United Kingdom
- customercare@miista.com
- www.miista.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MIISTA
Hi Martha,
Thank you so much for your lovely feedback ✨
We’re really happy to hear your order arrived quickly and that you’re pleased with the quality — that’s exactly what we always aim for.
We truly appreciate your support🤍
Kindest,
Inês
Miista Customer Care
Kristi clogs bleed dye
I bought Kristi clogs in navy crinkle. I wore them around the house with white socks for a short while and then went on a 45 minute walk in them in light-green socks in 15 degrees, dry conditions. They bled dye into both pairs of socks. I wrote to the customer service and they offered a 15% refund (31 euro), which I didn't find appropriate. I wore them another day to the office with black socks -- 18 degrees day, no rain, mostly indoors -- and they bled dye so bad it stained my feet through the socks. I responded asking for a higher partial refund and got offered a 100 euro store credit instead. Given my bad experience, I'm not about to spend more money on their shoes.
When I pushed back on it the manager got involved and withdrew the 15% partial refund offer, keeping the store credit on the table, stressing that they won't assist me any further. The most audacious claim was that "Kristi has vegetable tan leather lining, which natural material is intentionally left untreated by synthetic finishing agents to maintain its organic character and long-term durability. This choice can, in rare cases, result in dye transfer, especially in the presence of moisture, heat, or friction - however this is also varied against the individual and the personal body performance."
"Moisture, heat, or friction" are exactly the conditions under which shoes are worn. And they didn't want to exchange my pair for another one, saying that I'll likely make the same experience, meaning they know their shoes are bleeding dye consistently. I don't see why they call it a "rare case" then.
I find it quite dishonest to sell a 210 euro clog that's known to bleed dye and then be defensive about a customer finding it less than optimal.
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Marta,
Thank you for your candid feedback. We sincerely apologise that our recent communication felt defensive or dismissive; that was never our intention ❤️🩹
We particularly want to address your point regarding "moisture and friction." - when we refer to this as a "rare case," we mean that because our vegetable-tanned leather is left organic and untreated by synthetic fixatives, it reacts uniquely to external variables. Factors such as regional humidity, ambient temperature, and even an individual’s specific body chemistry or "foot heat" all dictate how the natural dye behaves. This is why one customer may experience no transfer at all, while another, in a different climate or with different physical performance, may experience what you have.
I'm sorry if our explanation left you wanting more clarity, and hope this further explains the behaviour around your Kristi, but I would like to reassure you the performance of the pair remains intact despite the light colour transfer you may have experienced during early wears 💌
Thank you for helping us improve how we communicate the complexities of our artisanal materials.
Kindest,
Nedelina - Customer Experience Manager
Miista Customer Care
Amazing experience ordering online ( I…
Amazing experience ordering online ( I already know the shop in París & they’re great as well).
Everything went super smooth & I received the order within 2 days.
They had written by hand a small thank you note which is lovely & super thoughtful. Love this brand & the pieces they make with heart !
May 1, 2026
Reply from MIISTA
Hi Miléna,
Thank you so much for this wonderful feedback ✨
We’re especially happy to hear that your experience with your Mego mules was so smooth from start to finish, and that they arrived so quickly. It’s also lovely to know the handwritten note made a positive impression — we always enjoy adding those small personal touches.
It means a lot to us that you already know our Paris store and continue to connect with the brand both online and in person. We’re truly grateful for your support and so happy you’re enjoying your new pieces.
Kindest,
Inês
Miista Customer Care
Miista Zita loafers
I purchased the Miista Zita loafers, and I must say, they are fabulous! The shoes are stylish, top-quality, and made from extremely luxurious leather.
Unfortunately, the size I ordered was too small. The issue is not with the shoe itself, but with my foot size, which falls between two sizes. While size EU 40 was tight, I was concerned that ordering the next size up, EU 41, might result in shoes that were too big.
I reached out to customer service and interacted with Ines first (and Claudia then). I must say, their service was as magnificent as the quality of the shoes! They were both incredibly helpful, providing sizing advice, how the shoes should fit, the availability of exchanging them for a larger size, and other options, all favouring client satisfaction and needs.
Overall, I give this experience 5 stars!
April 27, 2026
Reply from MIISTA
Hi Romina,
Thank you so much for this incredibly kind and thoughtful review ✨
We’re truly happy to hear that you love your Zita loafers and that the quality and design made such a strong impression on you. It also means a lot to know that our support throughout the sizing process felt helpful and reassuring.
I’ll make sure to personally pass your wonderful feedback on to Claudia as well — we are both very grateful to read your words 🖤
We’re so glad we could help you find the best possible solution and hope you continue enjoying your pair.
Kindest,
Inês
Miista Customer Care
Thanks
Very good and welcoming staff
Super well organised !
Hope in the future that sizes and shapes of clothing will be more inclusive for our bodies.
May 7, 2026
Reply from MIISTA
Hi Ouassila,
Thank you so much for your kind words — we’re really happy to hear you felt welcomed and that everything was well organized at the Madrid sample sale ✨
We also truly appreciate you taking the time to share your thoughts. Feedback like this is very valuable to us, so we continue to evolve and improve our collections.
We hope to welcome you again in the future!
Kindest,
Inês
Miista Customer Care
Girlfriend loves them
Bought Malene boots for my girlfriend's birthday, shoes arrived quickly and are beautiful in person :)
May 8, 2026
Unprompted review
Reply from MIISTA
Hi Azeez,
Thank you so much for your lovely feedback ✨
We’re so happy to hear the Malene boots arrived quickly and made such a special birthday gift — and even better that they look just as beautiful in person.
We hope they bring lots of joy and special moments!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Angeles,
Thank you so much for your kind feedback
We’re really happy to hear that everything went well with both the service and the products at the Madrid sample sale. It means a lot to us to know you had a smooth experience 🤍
We hope to see you again soon!
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Elianie,
Thank you so much for your kind words — we’re really happy to hear you love your shoes! We’re also so pleased that you visited us at our sample sale and found a pair that feels so special to you.
We hope you continue enjoying them for a long time✨
Kindest,
Inês
Miista Customer Care
Nicest people ever
May 6, 2026
Unprompted review
Reply from MIISTA
Hi Alvaro,
Thank you so much for your lovely review! We truly appreciate your kind words and are so happy to hear you had such a positive experience with our team 💌
We hope to welcome you again very soon.
Kindest,
Inês
Miistas Customer Care
Reply from MIISTA
Hi Luisa,
Thank you so much for your lovely review! We’re so happy to hear you enjoyed your experience at our Madrid sample sale and found a pair of shoes you love.
We hope you enjoy wearing them, and we look forward to welcoming you again in the future 💌
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Friederike,
Thank you for taking the time to share your experience at our Madrid Sample Sale.
Our beautiful shoes are handcrafted with high-quality materials sourced from across the EU, and we take great pride in our unique designs.
Hope you are enjoying your new Miistas.
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Ana,
Thank you so much for your wonderful words and for supporting Miista since 2014 — it truly means so much to us 💌
We’re incredibly grateful for your continued support throughout the years, and we sincerely hope to continue being part of your journey for many more to come.
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Olivia,
Thank you for your lovely review! We’re so glad to hear you had a great experience at our Madrid sample sale🤍
We really appreciate your support and hope to see you again soon.
Kindest,
Inês
Miista Customer Care
The team working there were so friendly…
The team working there were so friendly and efficient!!
May 6, 2026
Unprompted review
Reply from MIISTA
Hi Daisy,
Thank you so much for the kind words! ✨
We’re delighted to hear our team made such a positive impression. Creating a warm, welcoming, and seamless experience is so important to us, so your feedback truly means a lot. We’ll be sure to share this with the team — it’ll make their day!
Kindest,
Inês
Miista Customer Care
I’ve got a couple of pairs from Miista…
I’ve got a couple of pairs from Miista now and honestly I love all of them. The attention to detail is so good and every pair feels really unique. The brand has such a strong character and design style you can usually tell when someone’s wearing Miista without even looking properly. Love
May 7, 2026
Unprompted review
Reply from MIISTA
Hi Goshka,
This is such an incredible compliment — thank you!
We absolutely love hearing that your Miista collection keeps growing and that each pair feels special in its own way. Creating designs with strong character, individuality, and thoughtful details is at the heart of everything we do, so knowing you can instantly recognise a Miista pair truly means the world to us 🤍
Thank you for being part of the Miista community — we can’t wait to create the next pair you fall in love with!
Kindest,
Inês
Miista Customer Care
Love Miista Quality
Love Miista Quality! Very accessibile prices considering the top Quality Shoes the offer. I have 3 pairs and can’t separate from them!
April 24, 2026
Reply from MIISTA
Hi Angelica,
Thank you so much for the love! ✨ We’re thrilled to hear you found some treasures at our Rome Sample Sale and that your Miista collection has already grown to three pairs!
We hope each one continues to bring you joy with every wear — thank you for being part of the Miista Community 🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Angela,
Thank you so much! ✨ We’re beyond happy to hear you had an incredible experience at our Madrid Sample Sale! There’s nothing better than seeing our community discover special pieces in person and enjoy the atmosphere as much as we do!
We hope you left with some amazing finds, and we can’t wait to welcome you back to the next one🤍
Kindest,
Inês
Miista Customer Care
Reply from MIISTA
Hi Ana,
Thank you so much for your kind words! ✨
We’re so happy to hear you had a great experience with our team at the Madrid Sample Sale. Making everyone feel welcomed, supported, and looked after is incredibly important to us, so your feedback truly means a lot 🤍
Kindest,
Inês
Miista Customer Care
Great product quality
Great product quality. The customer service at the Pop Up was excellent 10/10. Melory and Juanchu were incredibly friendly.
May 6, 2026
Reply from MIISTA
Hi Paula,
Thank you so much for the amazing feedback! ✨ We’re thrilled to hear you loved the quality of our products and had such a great experience at our Madrid Sample Sale.
A special thank you for mentioning Melory and Juan 🤍We’ll make sure your kind words reach them — they’ll be so happy to hear they made your visit extra special.
We can’t wait to welcome you again soon!
Kindest,
Inês
Miista Customer Care
Miista Sample Sale Days Are the Best
I was at the London sample sale today and the experience was beyond amazing. The space was well organized, the staff were genuinely helpful and warm, and the selection was broader than I expected, spanning several seasons with sizes available across the range. I will definitely be back!
May 6, 2026
Unprompted review
Reply from MIISTA
Hi Naz,
Thank you so much for this wonderful feedback! ✨
We’re absolutely delighted to hear you had such an amazing experience at our London Sample Sale. From the atmosphere and organization to the selection of styles available, we really wanted the event to feel special and enjoyable for everyone attending 🤍
It’s especially lovely to hear our team made you feel welcomed and supported throughout your visit.
We can’t wait to welcome you back to the next one already!
Kindest,
Inês
Miista Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.