Milk Club Reviews 

39
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic organisation - super fresh milk, delivered on time every time. Very easy to change an order if you need to. Sadly we're moving out of the area .... just hoping we find the same elsewhere.

Rated 5 out of 5 stars

We subscribed to this service a number of months ago, initially sold on the prospect of receiving locally produced fresh milk delivered to our door in actual proper milk bottles. Everything can be con... See more

Company replied

Rated 5 out of 5 stars

Milk Club is great and their lovely, fresh organic milk is delicious. Tom and his staff are all so friendly and helpful. They answer emails and pick up the phone e so they’re a joy to deal with and th... See more

Rated 5 out of 5 stars

Absolutely thrilled to have discovered this local milk brand. I've ordered milk and butter thus far, and I'm genuinely pleased with the quality of the products. I wholeheartedly recommend Milk Club to... See more

Company replied

Company details

  1. Food Products Supplier

Written by the company

Hello. We are Milk Club, your local independent milkman (and woman!). Family owned, with a passion for a greener planet. If you’re after a sustainable grocery delivery service that puts People & Planet first, you found it. We aim to work and play fair, ensuring you get the best product at the best price as well the producers receiving a fair wage. We work with local suppliers to bring you quality artisan products that are socially responsible, environmentally sustainable ..and plastic free, of course. Our organic milk is bottled directly on the farm, from happy grass-fed cows, doing their thing. Fresher, greener, less food miles and arguably creamier! Our mission is to make it easy to be sustainable. The more deliveries in your neighbourhood the less impact every journey can have, so help us spread the word and build our local brand by leaving us a review. We will deliver a wide range of dairy, bakery, fresh and pantry items to your doorstep using our fleet of super quiet electric vehicles. Ordering is flexible with one-off or repeat orders and you can amend until 8pm the night before delivery. Your experience and trust in our service is important to us and helps others find us and try us out, so we appreciate you taking the time to leave us a 5 star review or get in touch with any issues so we can resolve them. As always, thank you for helping make our corner of the world a little bit greener, kinder and more sustainable. Tom and Lucy x


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(39)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love this local service

We love this local service, delivering delicious local products in their silent electric vehicles. Been using them since the start and can’t recommend highly enough. The App is really easy to use too so you can change the order or suspend if you’re away, in seconds.

July 30, 2024
Unprompted review
Milk Club logo

Reply from Milk Club

Hi Angela, thanks for all your support and custom since we started our business! Your review means a lot :-)

Rated 5 out of 5 stars

Absolutely happy

Absolutely thrilled to have discovered this local milk brand. I've ordered milk and butter thus far, and I'm genuinely pleased with the quality of the products. I wholeheartedly recommend Milk Club to everyone. However, be forewarned: there's no way back – supermarket milk tastes like bland white water in contrast. Thank you, folks, for your fantastic service!

February 13, 2024
Unprompted review
Milk Club logo

Reply from Milk Club

Thanks Ilya- your review brought a smile to the whole team!!

Rated 5 out of 5 stars

So glad I moved on to Milk Club

I did have a small issue but I recieved a reply within 20 mins and it was rectified, so i am happy with that.. I gave up my last milk delivery, as customer service were of no help and did not seem to care about its customers. I find that Milk Club is so helpful and I am so glad I changed. Ordering one offs or regular is so easy. Thank you milk club.

February 8, 2024
Unprompted review
Milk Club logo

Reply from Milk Club

Thanks for your lovely review- great to hear you're liking the service :-)

Rated 1 out of 5 stars

Plenty of more Milk Man in the area to…

Plenty of more Milk Man in the area to use.
And Refund never received as promised.
RUBBISH YOUR REPLY.

December 21, 2023
Milk Club logo

Reply from Milk Club

For context... we had delivered to you for many months. You had an issue where you contacted us to say your orange juice was missing.

We replied to your email within 30 minutes, offered to come out and deliver it for you that morning or refund you.

Despite this, you have given us a 1 star review on 3 different platforms with no justification.

I had also emailed you direct to understand your issue and you've not replied.

Rated 5 out of 5 stars

Love the Milk Club

Love the Milk Club! Started getting my milk delivered while trying plastic free July and couldn't give it up. Yes, it is more expensive than the supermarket, but worth it. Family love the milk. I love the glass bottles, the happy cow news and the flexibility of ordering.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great service with organic local products

Have had deliveries for most of the year and very impressed with the service. Stock is accurately reflected in the app, so we always receive our full order. And the quality of the milk, eggs and other products is consistently good. The deliveries were waking our dog, so Tom offered to leave a crate with us and switch a full crate for a crate of empties on each delivery to minimise handling and noise on the doorstop. Dog issues immediately stopped and we were able to continue the service. App is a bit basic and could be improved (e.g. you have to put a delivery date against each individual item in your basket), but this is a local business, and it’s good enough for the purpose.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Had my first delivery today

Had my first delivery today, fantastic! The organic orange juice is delicious. Milk too of course and was amazing to have Seville marmalade and kefir delivered too. Will be ordering regularly.

November 25, 2023
Unprompted review
Milk Club logo

Reply from Milk Club

Thank you Amanda - very kind of you :-)

Rated 5 out of 5 stars

The best milk delivery service

A brilliant service. Each delivery is accurate and super early which suits me perfectly. The app is easy to use. The oat milk is the best I have tried and Ive tried quite a few different brands. The gold top has been a great hit with my family too. In fact all the milk we have tried has been perfect. We all love the bottles and the screw on lids are so much easier than foil ones. Fantastic!

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

The Milk Club is fantastic

The Milk Club is fantastic, and this week only got better as you can now buy loose grains, seeds etc in the same reusable bottles - on my door step this morning were 2 pints of organic milk and porridge oats and muesli! The new app is really easy to use.

September 29, 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Milk Club

Thank you Milk Club! We are so pleased to have Milk Club as our local, eco friendly door stop provider! We especially appreciate the friendly, flexible service and regularly updated information. The quality of all the produce we've sampled so far is first rate and feel the eco principles adopted are important.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

We love Milk Club

We love Milk Club! So pleased to have made the decision to switch. The milk is really fresh and we love that it comes directly from the farm, helping us to cut down on our food miles. Also, Tom and Lucy have been so helpful when I have been in touch - a really personable business. Great bakery range too.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

We love Milk Club

We love Milk Club! The first time we've used a milk delivery service for years. Firstly it's so easy, I just pop an order in. I find it so easy as I'm opting in rather than having to remember to cancel if we are going away. So good not to be using plastic cartons of course and doing our bit.

Fantastic range of products available... choice of organic milks, local honey, butter, veg, yoghurt, sour dough bread from local bakery and ... Tony Chocolonely which is our Saturday treat. Service is super quiet and reliable and the prices are very good. Highly recommend!

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

"If only..."

Well, I am very pleased to report that we have nothing but compliments for Milk Club - milk in curvy glass bottles that make that lovely clinking noise in the fridge, really tasty local eggs, dangerously good butter, top notch service from Tom and Adam, and fresh bread to look forward to now, too.
"If only all retail experiences were like this".

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic flexible service

Fantastic flexible service with really good quality products. My kids are so excited by the milk delivery and it makes the best hot chocolate - better than supermarket milk, the froth is amazing. We have been a customer for 4 months and it's great to know we are supporting a local business who really care.

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

Love the milk club

Love the milk club! Ran by local people, from local businesses. They’ve never missed a delivery and I can order last minute the night before and it’s all still there. It’s all recyclable/reusable. Would recommend!

May 29, 2022
Unprompted review
Rated 5 out of 5 stars

An excellent service run by genuinely…

An excellent service run by genuinely committed staff to give their customers a smooth and friendly service. Having been customers for about 5 months the ordering and delivery service has been excellent. The other week we suffered a doorstop theft, and it turned out we were not the only ones in our street on his milkman’s round. Without asking, Tom re delivered to all his customers without accepting additional payment and made a report to the police with our permission.
Great service every week - thank you

May 28, 2022
Unprompted review
Show reviews in all languages. (39 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look