I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
Company replied
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A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
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The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
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Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
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Company details
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
First class service
Staff member Jenny was quick to ask if I needed help, friendly, and gave me a lot of information about the different items I was looking for.
January 5, 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service from the staff
Great service from the staff, Tea was very patient with us while trying on various walking boots. Although online prices could work out a little cheaper there is no substitute for actually handling and trying on for fit and comfort. Also you can be sure that you are buying the genuine article. Would most definately shop there again.
January 2, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Aberdeen
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great service
Great service. I’d looked online to see what was available but then visited our local store as we were going into town for something else anyway. The store didn’t have what we wanted in stock and the very helpful assistant said he could order for us and have it delivered to our home. We opted for that and we were very surprised when it showed up next day!
November 29, 2023
Reply from Millets - Aberdeen
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Jenny & Neil
Was helped by Jenny and Neil who both delivered a great service and advice when helping me purchase a pair of boots for my son who was getting a pair of boots for joining the Army Cadets
November 12, 2023
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Alex did an excellent job of taking…
Alex did an excellent job of taking care of me yesterday, 19/11/23. Was very friendly, patient and knowledgeable. I would highly recommend a visit to this branch. Thank you once again Alex, you did a great job! 👏🏻
November 19, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Neil was really helpful and…
Neil was really helpful and informative, so I was able to find exactly what I needed. Great shop, with great staff.
November 11, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
millets aberdeen
millets aberdeen, great place to shop, excellent staff ( jenny) very helpful & efficient.
great choice of jackets, shoes etc
November 5, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great experience
The sales assistant Jenny, thoroughly helped me selecting the equipments that i need. She first asked about the conditions of my hiking (beginner) and recommend me the best deals available.
Truly professional sales assistant and as she said she is a hiker herself so she knows her stuff.
October 29, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very friendly and helpful knowledgeable…
Very friendly and helpful knowledgeable staff member Jenny helped me find the perfect coat for the winter months ahead.
October 27, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Patient and knowledgable advice
Went in with a bunch of questions for just a small purchase and was given great advice by both Neil and Alex. I’ll be back for my next large purchase.
October 19, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great service and prices
Was looking for hiking shoes.
Got an excellent pair, that was exactly in my price range.
Alex was really helpful and even made me aware of the student discount offer they had.
October 16, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Alex was a great guy very helpful
Alex was a great guy very helpful, told us all the useful things about what we were buying and what it’s suitable for and an all round great friendly guy.
October 15, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi Richard,
I hope you're well and thank you for leaving us such a great review.
I am happy to hear that you had a great customer service experience with us.
If there is anything else you would like to discuss regarding the order, please contact us on onlinereviews@jdsports.co.uk and quote us the TrustPilot reference number: TP2185 along with the order number and the full billing address including postcode.
Kind regards.
JD Sports Online Review Team.
Very good services
October 11, 2023
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Looking for a pair of good walkingshoes
Looking for a pair of good walking water proof shoes, got them with Connors help.
October 4, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi Derek,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Friendly and Helpful store
Really helpful staff with really helpful tips. Neil was a real help and was a pleasure to chat to
September 27, 2023
Unprompted review
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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