I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
Company replied
The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
Company replied
Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
Company replied
Company details
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gem of a store in Aberdeen
A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also shone through and we shared a few Scouting stories. I'll definitely be popping back in next time I need anything.
September 16, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service
Excellent customer service from Neil. Good product knowledge and very helpful in finding the boots I needed.
September 15, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Great customer service
The staff are really helpful and friendly. They do their best to get you what you want and do it with a smile.
September 7, 2023
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Very good deals and wide range of…
Very good deals and wide range of products. If only not for the delayed delivery could have given more stars.
September 7, 2023
Reply from Millets - Aberdeen
Good morning,
Thanks for the positive review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Millets Online Review Team.
Great shop and great staff
Attentive, kind and helpful staff helped me pick out some items I needed. They were very friendly and made the experience very good, I’ll be coming again! David, Temi and Jenny were really lovely.
August 27, 2023
Unprompted review
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great selection of hiking gear and great staff
Often go here for stuff and all the staff are always very friendly and helpful.Thanks
August 26, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
The best shop in town
The best shop in town and Alex helped me a lot! love that ❤️
August 23, 2023
Unprompted review
Reply from Millets - Aberdeen
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Popped in for browse and found Neil to…
Popped in for browse and found Neil to be very helpful ended up buying couple things definitely be back great service
August 19, 2023
Unprompted review
Reply from Millets - Aberdeen
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Friendly and Helpful
Neil in the Aberdeen store was so helpful and knowledgeable and I found something bettwr than i was looking for. Great customer service thank you!
August 8, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly helpful and knowledgeable …
Friendly helpful and knowledgeable assistance. Felt important and will certainly return Thank you for a pleasant experience
August 14, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service today
Excellent service today. Louise helped me find what I wanted. She told me free delivery if ordered from the store as not sure they had my size. I went away but returned to buy and ended up with a larger size. Best thing was I got 70% sale price. Delighted. All staff were helpful
August 13, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
The jacket arrived in good condition…
The jacket arrived in good condition and I am pleased with it.
July 24, 2023
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service at Aberdeen Millets
Excellent customer service fromJenny at the Aberdeen store- very knowledgeable and offered good advice re today’s and future purchases.
July 16, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful and experienced staff
A very helpful and experienced staff (Neil), spent >1hr to get me a rucksack for my Gold DofE expedition. He’s very patient and he knows a lot about the products in the shop.
July 9, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Visited Millets Aberdeen today in…
Visited Millets Aberdeen today in search of new walking 👟👟 shoes, your very helpful assistant 'Jenny' was happy to help with my choices with ease. Made a purchase & would like to convey my thanks & appreciation towards your colleague Jenny for her first class service.
July 5, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very helpful staff
Very helpful staff, Union Street, Aberdeen. I had online discount code which they helped with and was able to buy trousers. Store well laid out and I will be back!
June 30, 2023
Unprompted review
Knowledgeable Staff
Neil was very helpful in advising us on clothing and equipment needed for Duke of Edinburgh expedition. Told us the difference in products to help us get the correct thing, advised us on things that we never thought about, which came in handy. Excellent experience
June 17, 2023
Unprompted review
Reply from Millets - Aberdeen
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Fantastic experience as always
Fantastic experience this morning 24/6. Very helpful in aiding my purchase.
June 24, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great advice from knowledgeable staff
We had to get some extra hiking equipment along with supplies. Neil really helped out and pointed out sone of the deals on food
Great place to shop
June 18, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The millets shop was very well…
The millets shop was very well organized and the staff were super helpful and met customer satisfaction. They gave advice on there duke of Edinburgh products and what they recommend. The staff spent as much time as you needed with them in tell you got what you where after. This team is a true asset to the company and I hope they get the praise they deserve.
June 12, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.