I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
Company replied
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A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
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The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
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Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
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Company details
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service
Neil was very helpful with explaining different rucksacks for dofe and how to adjust them! Very happy!
June 9, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good service
Josh was very helpful and friendly. He quickly got my new trainers in my size 8. They were half price so I was very pleased.
June 8, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Alex was very helpful selecting walking…
Alex was very helpful selecting walking trousers for a beginner
June 7, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Thank you to James who was very kind…
Thank you to James who was very kind and helpful today when I was shopping for a trip.
June 7, 2023
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Very helpful staff
June 5, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Friendly & helpful guys at Millets in…
Friendly & helpful guys at Millets in Aberdeen; very knowledgeable about stock available, making my purchase quick & easy.
Thanks.
June 2, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Return of online purchase…
I had a complicated goods return involving an online purchase from the Brasher website requiring several calls to resolve. Alex was very patient and persevering and we eventually succeeded with the refund.
May 22, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
I was served by Alex today
I was served by Alex today.
He dealt with my query quickly and efficiently. He ordered the item for me online whilst I was there and I have already received confirmation that the product has been picked ready for despatch.
Excellent customer service
May 15, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Great help received
Thanks very much to Jenny and also to the store manager for all their help with footwear today. Great service and thoughtful advice given and very much appreciated.
May 14, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Great service from Neil and Alex in the…
Great service from Neil and Alex in the Aberdeen shop. They are really helpful without being “in your face”. Thanks guys!
May 13, 2023
Unprompted review
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Excellent service from Neil
Neil was very helpful today at the Aberdeen Millets store. He gave me excellent advice that I hadn't been able to get elsewhere. Thank you.
May 8, 2023
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Alex
The service I received from Alex was excellent. He was very knowledgeable about the products and advised me about the hiking boots I needed. First class.
April 22, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
All you need for the great outdoors.
Great place for outdoor and camping equipment. Very helpful and knowledgeable staff.
April 23, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Alex was extremely helpful with giving…
Alex was extremely helpful with giving advice and personal preference. Helped me a lot with first time buys with DofE.
April 19, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Pavel and Alex were helpful
Pavel and Alex were helpful, attentive and very efficient.
March 20, 2023
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Good advice
Cameron was very helpful with our purchase,giving some sound advice.
This is why the high street will survive perhaps in a different form from before Covid .
As we were looking for footwear it’s very important to try rather than ordering three pair online then returning them if they don’t fit.This at the end of the day will increase prices as someone has to pay for this service.
Thanks for your help.
March 19, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Some good value offers
Some good value offers
Staff member Cameron very helpful and positive
March 17, 2023
Unprompted review
Reply from Millets - Aberdeen
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Really friendly and helpful store
Really friendly and helpful store. I shop there regularly and would recommend the staff and the goods.
March 3, 2023
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good amount of both clothing and Foot ware both socks and boots, Trousers Fleeces.
Good amount of both clothing and Foot ware to choose from. Really Helpful and Reliable Staff and there knowledge of items and Advice were great. My wife and I and Daughter went into the shop for Her Bronze Trekking adventure and the staff knew what was the good quality of items to choose from and they were really well priced. So many thanks and we will be back soon for more items, Keep the Good Work Up.
March 4, 2023
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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