Millets - Barnstaple Reviews 

514
TrustScore 5 out of 5

5.0

85 High Street, EX31 1SS Barnstaple, GB


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Rated 5 out of 5 stars

Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc. Absolutely did not push for a sale, but I did buy, w... See more

Company replied

Rated 5 out of 5 stars

Great store staff who both knowledgeable and very happy to help. With a child going on his first Duke of edinburgh expedition it was exceptionally helpful with all their experience!!

Company replied

Rated 4 out of 5 stars

Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... See more

Company replied

Rated 4 out of 5 stars

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Barnstaple

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 85 High Street, EX31 1SS, Barnstaple, United Kingdom

  • 01613 937060

5.0

Excellent

TrustScore 5 out of 5

514 reviews

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5.0

All reviews

(514)

4,981 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

After getting nowhere with customer service via email I went along to my local store and after explaining my issue with a product purchased online the staff member was very helpful, I was refunded for the item that didn't work as it should and although he couldn't replace the item, I was informed where I could get a replacement locally. I was served by Elliot in Millets on the High street in Barnstaple. Great product knowledge and excellent customer service. 5 star rating.

August 30, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Elliot was superb

Elliot was superb. Helped me deciding on walking boots. Did not have my size in the end and so he ordered them to be delivered to home. He was friendly, knowledgeable and extremely helpful.

August 8, 2025
Unprompted review
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Reply from Millets - Barnstaple

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, both Rob and the lovely lady - who is always so helpful when I go to Millets. Nothing too much trouble. Up-sold in a friendly and humorous way. Knowledgeable. It is because of staff such as this, that I don't buy online.

August 7, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch was really helpful in…

Mitch was really helpful in recommending us the perfect sleeping bags for our needs, thanks you!

June 15, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable service provided

We were advised and served by Elliot at the Barnstaple millets store and he was extremely helpful and very knowledgeable.

I was looking for something specific that wasn't available in this store, but I was shown an alternative that actually turned out to be a better and more affordable choice for me.

Couldn't be happier!

June 15, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Saved money

Rob was enormously helpful and gave great advice. He also saved me money. Excellent all round. Thank you

June 13, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, attentive and knowledgeable. Thank you for such excellent service.

June 8, 2025
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Member of staff excellent looking at…

Member of staff excellent looking at ways for me to get the shoes I wanted.
Let down by your systems!
I paid for the shoes and received email confirmation only for 2nd email after leaving the store stating shoes not available! Know have to go back to store to get refund!

May 12, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you for providing your review.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Elliot and Mitch gave great advice and…

Elliot and Mitch gave great advice and helped me spend a small fortune in millets, their help and advice was fantastic! Credit to millets! Will definitely visit again!

May 12, 2025
Unprompted review
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Reply from Millets - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Extremely helpful staff

I was in the store today with an unusual situation having purchased a waterproof raincoat from Blacks online and having been advised to take it to Millets as my nearest store. Rob and Jeremy were incredibly helpful and resolved my issue very quickly.

April 28, 2025
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Elliot was very helpful and patient

Elliot was very helpful in my search for some good walking/hiking shoes and patient with my indecisiveness as it’s difficult to find comfortable shoes.

April 2, 2025
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very nice experience

Very nice experience, the shop assistant was there ready to help if needed without being over egar and gave me lots of useful information.

March 20, 2025
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch is always very welcoming

Mitch is always very welcoming, very knowledgeable and happy to help

January 29, 2025
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Service by Elliott

Visited Barnstaple branch and was served by Elliott. He was very helpful and knowledgeable about the Vango Henley Tailgate Awning. He gave very good advice and the order was placed. Delivery arrived less than 24 hours later. Have not tried it yet, but hope to do so when the weather improves. Well done Elliott.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience visiting Barnstaple store

Had a great experience visiting Barnstaple store. Mitch who served me was very helpful, knowledgeable and patient with my selection of walking shoes. I got a great deal on the shoes, better than I would have got on their online store. Thank you.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Barnstaple Millets a pleasure to shop there.

Barnstaple is my local Millets and as always the gentlemen were so helpful, not the least pushy and a real credit to your organisation. It is always a pleasure to visit this store and I will do so again very soon as the hiking season for me gets underway. Thank you Barnstaple Millets.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service in Millets Barnstaple

Great service in Millets Barnstaple this morning. Elliott was so informative & couldn't have been more helpful regarding the purchase of Merrell walking boots. I will definitely be back.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Elliott was very helpful to myself and…

Elliott was very helpful to myself and husband, answering us in a very friendly way

December 14, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Elliott …

I was really impressed with the advice from Elliot in helping me to understand the different options regarding heavyweight socks in particular. He took time to explain things and I actually purchased more items than initialky intended, which I am pleased with.
I will definitely return in the future.

December 2, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

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