Millets - Barnstaple Reviews 

514
TrustScore 5 out of 5

5.0

85 High Street, EX31 1SS Barnstaple, GB


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Rated 5 out of 5 stars

Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc. Absolutely did not push for a sale, but I did buy, w... See more

Company replied

Rated 5 out of 5 stars

Great store staff who both knowledgeable and very happy to help. With a child going on his first Duke of edinburgh expedition it was exceptionally helpful with all their experience!!

Company replied

Rated 4 out of 5 stars

Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... See more

Company replied

Rated 4 out of 5 stars

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Barnstaple

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 85 High Street, EX31 1SS, Barnstaple, United Kingdom

  • 01613 937060

5.0

Excellent

TrustScore 5 out of 5

514 reviews

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5.0

All reviews

(514)

5,099 reviews in the last 12 months

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Rated 5 out of 5 stars

Barnstable High Street Millets store

Barnstable High Street Millets store is always very friendly, and very helpful, always helping when ever I visit the store,
I bought 2x Berghaus waterproof coats over the past 3 weeks and was very pleased with the service as always I received from best member of staff in my opinion, and I only buy when Elliott is in the store to help me. Thank you, great service.

September 25, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

I was visiting North Devon to marshal…

I was visiting North Devon to marshal in a race in Lynmouth, and since the weather forecast looked pretty appalling, I decided to get a proper waterproof from Millets.

The service was amazing courtesy of a guy called Rob, and the jacket kept me warm and dry in the middle of a proper downpour. Very recommended!

September 20, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch was a great help whilst we were…

Mitch was a great help whilst we were picking boots and trainers. Nothing was too much trouble. Great shop. Great staff.

September 21, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Jeremy

Jeremy went above and beyond to make sure myself and friend got the right size shoes.

September 19, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service in Millets Barnstaple.

We were made very welcome in the Barnstaple branch along with our dog by Mitch. Having explained our requirements and our preference for a particular boot manufacturer Mitch was patient and knowledgeable in product information in assisting us with purchasing our replacement walking boots. Excellent all round customer service.

September 18, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks guys!

Thanks guys!! Super helpful

September 13, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Went to Barnstaple Millets today

Went to Barnstaple Millets today, Mitch was so helpful couldn’t have helped me more!
Left with some amazing walking boots ready for my holiday! Thank you :)

September 17, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Penny

Thank you Penny for prompt help in Millets today. Excellent service.
Have tried the Peter Storm waterproof, leather walking trainers and they feel great.

September 16, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!

My partner and i went in to buy some new boots for his work. The lovely man helped us out and made sure the boots he chose fitted him ok, offered some thicker socks to try too! He was a really friendly man who gave excellent customer service. - he should definitely be recognised. We would recommend this store.

September 14, 2024
Unprompted review
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Reply from Millets - Barnstaple

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

If the boot fits….

Came in for new pair of hiking boots and trousers. Found both. Rob was very helpful and knowledgable without the ‘hard sell’. Still managed to talk me into buying some boot protection though! Many thanks.

September 7, 2024
Unprompted review
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Reply from Millets - Barnstaple

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Rob was very helpful

Rob was very helpful, knowledgeable and friendly.

September 6, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff always helpful and pleasant

Asked if an item was in stock. Item quickly found. Always pleasant staff Jeremy and Rob in this shop which is why I go there again and again and recommend to others.

August 8, 2024
Unprompted review
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Reply from Millets - Barnstaple

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch was extremely helpful and a…

Mitch was extremely helpful and a really good sales man. Thank you for your help this morning.

August 13, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Small store but well stocked and…

Small store but well stocked and brilliant staff. All very friendly but Elliot especially was very helpful and took extra time to talk us through our options when buying a new tent.

August 7, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from Elliot

We went into Millets Barnstaple to look for a pair of walking boots/shoes for my partner. Elliot came over to help us and my partner explained he wasn’t sure what he wanted. Elliot explained about the different types of shoes, mid boots and high boots. He really knows his stuff and found my partner the perfect fit for his needs. He is knowledgable, polite and helpful. I will definitely be returning when I want to purchase a new pair for myself.
Elliot is a credit to the store.

August 8, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Sales person Elliot very helpful

July 31, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

I visited Millets in Barnstaple close…

I visited Millets in Barnstaple close to the end of the day on Friday 26th July to look for walking shoes. Elliot had started cashing up but put that to one side. He listened to my requirements, (as 'slip resistant' as possible, arch support ect) and then selected 4 pairs of which I bought 1 and gave me a discount to make up for the fact they were not in the sale. Top man.

July 26, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, Elliott was knowledgeable and provided sound and honest advice when we were looking to buy boots.
J

July 25, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Expert staff

I was served by Elliott, who really made my shoe-shopping experience exceptional. His knowledge of all the footwear, all the brands, materials they use, pros/cons etc made for such an easy shopping experience. He was able to serve myself and another lady at the same time, both of us making purchases thanks to Elliott's expertise. Highly recommend taking to Elliott if you're looking for new outdoors footwear.

July 17, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Elliott was a fantastic salesman who…

Elliott was a fantastic salesman who really helped us to choose the right walking boot. Very helpful, full of good knowledge and did not rush us.

July 25, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

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