Millets - Barnstaple Reviews 

514
TrustScore 5 out of 5

5.0

85 High Street, EX31 1SS Barnstaple, GB


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Rated 5 out of 5 stars

Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc. Absolutely did not push for a sale, but I did buy, w... See more

Company replied

Rated 5 out of 5 stars

Great store staff who both knowledgeable and very happy to help. With a child going on his first Duke of edinburgh expedition it was exceptionally helpful with all their experience!!

Company replied

Rated 4 out of 5 stars

Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... See more

Company replied

Rated 4 out of 5 stars

Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Barnstaple

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 85 High Street, EX31 1SS, Barnstaple, United Kingdom

  • 01613 937060

5.0

Excellent

TrustScore 5 out of 5

514 reviews

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5.0

All reviews

(514)

5,177 reviews in the last 12 months

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Rated 5 out of 5 stars

I popped in a few weeks ago to pick up…

I popped in a few weeks ago to pick up a tent, roll mat and sleeping bag.
I made a beeline for one of the assistants in the shop knowing full well I would need help. Mitch was so helpful, friendly and knowledgeable.
It was like having a personal shopper.
I can safely say that the tent stayed dry and the sleeping bag was warm but unfortunately the self inflating roll mat was a bit uncomfortable and I kept slipping off it but I will pop back in and get a better one before my next trip.
Great service.

July 8, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Popped into Barnstaple Millets today to see sale promotions and walked out with 3 pairs of walking boots…!!!

I popped into the shop to have a look on the sale promotions in my local Millets store in Barnstaple today…

Jeremy and Mitch were extremely helpful on finding the right walking boot for me and for my budget..

With the great offer on walking boots and being a good price, I bought 3 pairs of walking boots..

Jeremy and Mitch were absolutely brilliant and when asked for information on a product they were both extremely helpful, but not pushy to make a sale…

Thank you guys for making shopping for walking boots a pleasurable experience, till next time…!!

Many thanks

Sandra Pierce

July 21, 2024
Unprompted review
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Reply from Millets - Barnstaple

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent Elliott!

Elliott was exceptionally knowledgeable, helpful and friendly. He gave us excellent advice. We couldn’t have asked for better service. Excellent!

July 15, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from start to finish!
Unfortunately my shoes didn’t feet and there was no half sizes and I had no trouble what so ever getting a refund
Everyone was polite so nice to see these days
Thank you

July 6, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

We have used Millets several times over the years and the staff in Barnstaple have always been helpful. I have had some Scarpa walking boots from the store which repeatedly split and each time the Manager Rob has been very customer focused and helpful and i have been given replacements. Our recent visit was on July 6th 2024 and Rob was very helpful and pleasant a credit to Millets so much so that my husband also bought a new pair of walking boots.

July 6, 2024
Unprompted review
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Reply from Millets - Barnstaple

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely store.

I wanted a new pair of walking boots after seeing them on line. I prefer to try them on so went into Millets in Barnstable. Mitch the salesman couldn’t have been more helpful. He was friendly, knowledgeable and patient. The store is welcoming and we didn’t feel rushed. Mitch is a credit to your company. Would thoroughly recommend a visit to the store.

July 3, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Great service - super helpful and friendly as always - thanks 🙏

June 28, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great staff :)

Mitch was great, really knowledgeable and helpful with boot selection.

June 15, 2024
Unprompted review
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Reply from Millets - Barnstaple

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Elliot was brilliant

Elliot was brilliant, knowledgeable, patient, friendly many thanks

June 24, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Fantastic quality products at Amazing prices. Thanks Jeremy for your help and patience. Many thanks and kind regards Mark B.

June 19, 2024
Unprompted review
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Reply from Millets - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

The store is very well presented and…

The store is very well presented and the staff are very friendly.

June 14, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service by Rob

Fantastic customer service by Rob, very helpful will be returning for more of his knowledge in the very near future

June 14, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Was served by Rob

Was served by Rob, amazing customer service as always and very helpful and knowledgeable on all products I needed thank you again and will see you soon

June 14, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Super helpful staff

Super helpful staff who helped me with the shoes I wanted.
Store was clean and tidy and staff were helpful and friendly.

June 14, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful team

Very friendly and helpful team. Helped me find exactly what I was looking for. The store was nicely laid out too with a good variety of stock.

June 7, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Understanding the clients needs.

I was served by Jeremy this morning who was extremely helpful and accommodating by letting me remove the insoles in the boots I tried on, to allow me to insert my medical orthotics to make sure my choice of footwear would be correct.

May 30, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Jeremy at Barnstable was so helpful in…

Jeremy at Barnstable was so helpful in helping me find walking boots. I’ve been looking for a while. He offered advise and answered my questions knowingly

May 29, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Elliott was very patient and helpful in assisting me in choosing a pair of walking boots

May 28, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Sever by Rob and Jeremy

Sever by Rob and Jeremy, they were both very helpful and friendly.

May 26, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

We popped in to Milletts to get my son…

We popped in to Milletts to get my son some crocs. Jeremy was really helpful and my son was happy when we walked out with a lovely new pair. Thank you!

May 26, 2024
Unprompted review
Millets - Barnstaple logo

Reply from Millets - Barnstaple

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

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