Millets - Chesham Reviews 

437
TrustScore 5 out of 5

4.9

35 High Street, HP5 1BW Chesham, GB


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Rated 4 out of 5 stars

Staff were happy for me to try some walking socks to go with boots I had bought online - and went the extra mile re recommending trail boots as well. It’s a shame this branch is closing down as the s... See more

Company replied

Rated 5 out of 5 stars

Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more

Company replied

Rated 5 out of 5 stars

10/10 customer service! After some back and forth of buying and returning my boots in different sizes to try out at home, I eventually settled on the pair I wanted with zero hassle. Today at the C... See more

Company replied

Rated 5 out of 5 stars

Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Chesham

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 35 High Street, HP5 1BW, Chesham, United Kingdom

  • 01494 416920

4.9

Excellent

TrustScore 5 out of 5

437 reviews

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4.9

All reviews

(437)

5,202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always helpful and knowledgeable at…

Always helpful and knowledgeable at this store. Dan was very patient as well and advising on what to get for DofE.

March 23, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful advice from Tommy when…

Helpful advice from Tommy when purchasing a pair of walking boots. An all round pleasant purchasing experience.

March 28, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Always so friendly and helpful 😊

March 24, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Pleasant staff & good value products

Served by Lewis and Steph. Helpful and pleasant to deal with. Helped my mum to find a new coat in the right size and a colour she really liked. I was also pleasantly surprised by the price which was very good value.

September 27, 2024
Unprompted review
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Reply from Millets - Chesham

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

A big thank you to Tito who was very HELPFUL

A big thank you to Tito who was very helpful and made it very easy to choose the perfect pair of Walking Boots for me. An added bonus was that my Peter Storm boots were half price, so a real bargain!
We have always been impressed by the staff in Chesham, who are very helpful and knowledgeable. It will always be our first stop for anything to do with the big outdoors

March 1, 2025
Unprompted review
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Reply from Millets - Chesham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

I was looking for new walking boots and…

I was looking for new walking boots and popped into Millets Chesham. Jackie was brilliant offering me so many options to try out. Thanks Jackie

February 28, 2025
Unprompted review
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Reply from Millets - Chesham

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Jackie was really helpful and friendly

Jackie was really helpful and friendly. For once, with my terrible flat feet, I found a pair of boots that both look good and are comfortable. Thank you

March 6, 2025
Unprompted review
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Reply from Millets - Chesham

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Jackie served us very well and helped

Jackie served us very well and helped us pick our shopping. She was very helpful.☺️ Overall, it was a great experience and if you need any camping products, this is the perfect place to go to. I would shop there again.

February 28, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service and friendly…

Great customer service and friendly staff 👍

February 28, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Jackie was great and very helpful

Jackie greeted me with a warm smile when I entered the store and asked if I needed any help or if I was just browsing. I told her the items I was looking for and she showed me where they all were and the different options. I bought some walking shoes amongst other items and she made me aware of the special offer on walking socks so I bought some of those too. I wouldn't have been aware of the special offer if she hadnt served me. Would highly recommend this store as the prices are always competitive in there.

February 27, 2025
Unprompted review
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Reply from Millets - Chesham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Tommy = top lad

Tommy = top lad. Give that man a raise. Knowledgeable, polite, patient, not pushy, not aloof. Everything you want in customer service. Well done.

February 25, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Tommy=excellent customer service

We have been in various Millets over the last weeks as we are preparing for our first camping experience. From the moment we came in at the Chesham branch, Tommy was ready to help. He displayed excellent knowledge and patience by answering all our questions, and they were many, as we are amateurs! We came out with some great items and with some great pointers on our next camping adventure. Can not recommend enough, specially Tommy, who was beyond excellent and a great asset to this branch.

February 23, 2025
Unprompted review
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Reply from Millets - Chesham

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Had a really good experience

Had a really good experience, Tommy was super helpful in helping me to choose a bag and would definitely recommend this shop to anyone.

February 22, 2025
Unprompted review
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Reply from Millets - Chesham

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks to both the staff for their help…

Thanks to both the staff for their help on products today, they both had great knowledge about their stock.
Jackie served us today & made sure we got the best deals possible for someone doing their DofE.

February 20, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff and good range of products

February 18, 2025
Unprompted review
Millets - Chesham logo

Reply from Millets - Chesham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

STEPH WAS AMAZING

STEPH WAS AMAZING!
She was very kind and helped us get the right pair of shoes as well as socks. Great work and thanks so much.
Overall it was a brilliant store with everything that we wanted, helped with great employees.
Thanks again.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Jackie was amazing!

Thanks to Jackie today for all her help navigating quite a long list of kit that we needed. Very knowledgeable and friendly. Thank you so much.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and wide range of quality goods

A wide range of brands to choose from to start with but the most important factor was the customer service. I was pointed in the right direction by a member of staff in the footwear area and then was served by Steph who was really approachable , knowledgeable and very helpful. She recommended some appropriate options for trousers and gaiters. She also helped with fitting the gaiters correctly after I had purchased them. Will return to this shop and recommend it to others. Thankyou.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Our experience was very good at Millets, Chesham

Our experience was very good and positive today due to the excellent service we received from Jackie. She had a very good knowledge of the store's stock particularly the walking boots. She was very friendly and spent quite a while with us ensuring we got exactly what we wanted.

January 2, 2025
Unprompted review

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