The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
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Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
Company replied
Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient chec... See more
Company replied
Popped into Millets Chippenham this morning for some items. Doug immediately found me precisely what I was looking for. As always a great service from this store, which is so very useful.
Company replied
Company details
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
4.9
Excellent
973 reviews
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D of E Trip
Went into my local branch in Chippenham, Wiltshire and was served by Doug, to buy things for my son's
D of E trip. Excellent advice and information offered by Doug, which I would not of been able to do online.
Totally worth the trip, to speak to someone with experience and knowledge
May 7, 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Served by Doug
Served by Doug, who was extremely helpful and informative
July 23, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
I was greeted by Doug today and he…
I was greeted by Doug today and he served me my goods. He was a very helpful chatty man, advising me on the offers in the store, he said he has worked in this store for 43 years! I couldn't believe his commitment. What a lovely man! Miletts had everything that i needed today.
July 17, 2025
Unprompted review
Reply from Millets - Chippenham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Very lovely staff
The staff were very friendly and helped me with exactly what I needed. I was assisted by an elderly gentleman who had so much knowledge of what stock would be online and helped me weigh up the pros and cons of each product. As I was buying a camping stove, he was very knowledgeable and emphasized the safest option for my situation which I really appreciated and gave me the best tips on fuel consumption!
July 17, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Doug is wonderful!
Doug was very helpful. He greeted me with a smile and knew exactly what I was looking for. He was smiley and cheerful and chatty and is a credit to the store. Long may he continue there 😁
July 10, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I had a great experience at Milletts…
I had a great experience at Milletts today, talking to Doug who was extremely friendly and helpful, I had a good chat with him about his long service with Milletts, we shook hands when I left. Great man and service 👏
July 9, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Walking boots
Doug was very helpful and helped us choose a good walking boot
July 3, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
went to the Chippenham branch.
went to the Chippenham branch where Doug gave me a very professional and courteous service, many thanks Doug!
July 2, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I needed to waterproof my old fishing…
I needed to waterproof my old fishing jacket , I was meet by Vicki
and she very helped me out with the best way and product to use , and also the cheapest way to get it. Very pleased and impressed 👌
June 26, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
We were served by Doug and he was…
We were served by Doug and he was incredibly helpful! The shop had everything we needed and more ! Thank you
June 26, 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Trying on boots
I went in a couple of times, looking for walking boots. Mark was super helpful on my second visit, as I worked out which type of boot to go for. So useful to be able to try things on - and having done a 5 mile walk they’re really comfy!
June 21, 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Wellies
I went into Millets on Saturday with the kids looking for wellies for my kids. The two guys in there were very helpful and knowledgeable. They had exactly what we needed and they walked out wearing there new wellies. Served by Karl with a smile which makes a difference nower days. Will definitely use them again in the future!!
June 21, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amazing customer service and support
Amazing customer service and support
June 19, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Doug was really helpful and gave some…
Doug was really helpful and gave some great advice. Glad I popped in and didn’t do my usual purchase online. Glastonbury coat sorted.
June 18, 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
New Walking Boots
The staff at the Chippenham branch of Millets was very helpful when purchasing new walking boots. We spent about 45mins trying on different boots / sizes and the staff member (Denise) was very helpful and patient, making suggestions, checking and getting stock. Many thanks for all the help.
June 14, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Nice staff
Nice staff, very smiley. Store well arranged considering small space available. Bought a few bits.
June 12, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Very helpful staff. Served by Denise. Walking boots - Peter Storm seem a good fit especially as I have a high instep.
June 12, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I visited the chippenham store to buy walking boots…
I visited the chippenham store to purchase new walking boots. I was served by Mark who was extremely helpful and advised me on a couple of options.
June 7, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
First class service from Doug who was…
First class service from Doug who was very knowledgable and clearly enjoyed his job. He has completed 60 years service at Millets which says it all!
Well done!
June 11, 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
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