Popped into Millets Chippenham this morning for some items. Doug immediately found me precisely what I was looking for. As always a great service from this store, which is so very useful.
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Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient chec... See more
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Went into Millets Chippenham for a few things for the upcoming scout and family camping trips. Doug was very helpful answering any questions I had as always when I've been in there. Quick, friendly se... See more
Company replied
Went into Chippenham store today and asked about specific items that we wanted. The person that served us helped us by going to find the items but the customer service I received made me feel u... See more
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Company details
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
5.0
Excellent
969 reviews
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Doug was very helpfull
Doug was very helpfull, he helped me with sandals gave me a couple of sizes to try. He made the sale quick and easy, at a great price!
I look foward to buying from Millets Chippenham again!
June 25, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Fantastic Store
Popped into Millets Chippenham this morning for some items. Doug immediately found me precisely what I was looking for. As always a great service from this store, which is so very useful.
June 25, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Good pricing and quick delivery.
Good pricing and quick delivery.
I should take a star off because they use EVRI for delivery but it arrived safely (you roll the dice using EVRI) so I can't really.
June 14, 2026
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great all round in-store service
Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient checkout when purchasing the rucksacks too. Great all round service & would definetely recommend a trip into the store instead of purchasing online, for added guidance offered.
June 15, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Quality replacement
Always good service, but exceptional this time. Had a manufacturing quality issue with footwear and it was resolved by Bradley and Vicky in record time. Thank you both.
June 18, 2026
Unprompted review
Reply from Millets - Chippenham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Went into Millets Chippenham for a few…
Went into Millets Chippenham for a few things for the upcoming scout and family camping trips. Doug was very helpful answering any questions I had as always when I've been in there. Quick, friendly service :-)
June 17, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Excellent service
Excellent service from Doug when choosing a raincoat. Thoroughly professional and really knows the stock. Always find the service in this store extremely good.
June 17, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Doug was super helpful and polite
Doug was super helpful and polite. I couldn’t find what I needed on the shelves so Doug kindly went and checked the stock out the back, and thankfully he found it.
Great price for the product!
June 15, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
very helpful staff and when thay fo…
very helpful staff Vicki is the best . and when thay found out I was taking my boy on scout camp and that I'm a leader thay gave me discount
iv been shopping in millits in chippingham from the age of 10 years old and im now 45 love the shop
June 12, 2026
Unprompted review
Reply from Millets - Chippenham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
I went into millets Chippenham on…
I went into millets Chippenham on Tuesday this week to enquire about a travel bag for my Son who leaves for Australia next week. I was greeted by a very nice and informative young lad (sorry I didn’t get his name) who suggested a bag they had in store which looked ideal for what my son wanted. I went in the next day with my Son and was served by the lovely Vicki who showed us how the bag worked, how much weight it took etc and also suggested a couple more things that he could take such as a light weight towel, adapter etc. All very reasonably priced which was fabulous as I was paying :) and it was great quality gear. A big thankyou to Vicki and I think Doug? and the young lad who were all very friendly, helpful and definitely all know what they are talking about.
June 3, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Excellent walking socks
I went into the shop to buy walking socks. They had the item I wanted. Staff were friendly and helpful. The shop is small but has a good selection of outdoor and camping gear. It's great to be able to buy locally.
May 21, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent service and knowledge from staff
I went to Millets in Chippenham to buy a cap and came out with that and a rain jacket. Doug (ace salesman!) was very helpful and didn't try to sell me something more expensive than I needed. Plus I've always had good experiences with Peter Storm products.
June 3, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
A good selection and useful help.
A good selection, everything I wanted. Assistant Doug extremely helpful.
June 3, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent customer service
Excellent customer service, especially Doug who is always so helpful and friendly.
June 3, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Thank you Doug
Went in for walking trainers and was served by the legendary Doug who I previously saw on TV for his 60 years service. All the branch staff here are knowledgeable and so helpful. Got great service and exactly what I needed. What a refreshing difference to buying online. Clearly this branch is managed superbly as they have such low staff turnover. Well done team. Chippenham is lucky to have you all 🌟
May 21, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Served by Doug
Served by Doug. Really appreciate the advice and help you get in person in store.
May 21, 2026
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Brad was very professional and…
Brad was very professional and convesational. Found what we needed and did it with a smile.
May 20, 2026
Unprompted review
Reply from Millets - Chippenham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Forgot my coat at home
Forgot my coat at home, going out tonight and the weather looks to be awful!
Wandered in to your Chippenham branch to be greeted by the lovely Nicki who sorted me out with the perfect light jacket which was even on sale!
Nicki is fabulous! Please give her a pay rise or at least a gold star!
May 20, 2026
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Doug helped me find a pair of hiking…
Doug helped me find a pair of hiking boots, gave advice on the fit and wearing them in, and was very helpful overall. Will definitely be coming back 5* thanks Doug
May 20, 2026
Unprompted review
Reply from Millets - Chippenham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service from Doug
Excellent service from Doug. Really helpful
May 14, 2026
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
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