The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
Company replied
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See what reviewers are saying
Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
Company replied
Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient chec... See more
Company replied
Popped into Millets Chippenham this morning for some items. Doug immediately found me precisely what I was looking for. As always a great service from this store, which is so very useful.
Company replied
Company details
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
5.0
Excellent
972 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Doug is a local legend and he served me…
Doug is a local legend and he served me today. Another guy also assisted me in finding the correct phone charger too. Great team!
December 17, 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Denise served me with some walking…
Denise served me with some walking boots,gave 100%
December 11, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Doug was excellent
Doug was excellent, quick and attentive service, very knowledgeable and friendly. This store is an asset to chippenham given the limited retail range available without it.
December 11, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Visited Millets in Chippenham today for…
Visited Millets in Chippenham today for a pair of walking boots. Received excellent help and advice from Doug .
December 3, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for taking the time to leave us your review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Went in for lightweight tent
Went in for lightweight tent, Karl could not have been more helpful. Came away with exactly what I needed.
December 2, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Thank you Doug for your knowledge and…
Thank you Doug for your knowledge and stories - both my Dad and I were able to get what we needed, and enjoyed the chat along the way! Many thanks
November 27, 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
All the stuff you need for adventure
This is a great little shop, packed full of all the kit you need for the outdoors. Great range and good value.
November 27, 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
We were served by Doug
We were served by Doug, who as usual was very helpful. His overall knowledge of the stock Millets hold is always useful.
Thank's Nick.
November 20, 2025
Unprompted review
Reply from Millets - Chippenham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
We were most impressed with the…
We were most impressed with the assistance from Doug in store. Thank you
November 19, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great camping store
It's the only ever place I get my camping items from the staff are out of this world they are full of helpful information
November 19, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Excellent service, knowledgeable staff and reasonable prices
Whilst I knew what I wanted on this occasion I was immediately offered help by the friendly and knowledgeable staff.
November 17, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Chippenham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The gentleman that served us was very…
The gentleman that served us was very helpful and knowledgeable. A very pleasant person. My husband and I bought a pair of walking boots each .
November 5, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Stock and service very good
November 5, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Doug
Great service from Doug in the Chippenham branch.
All staff friendly and knowledgeable - there's nowhere else in the town selling the specialist stuff that Millets does. We'd be lost without it.
October 30, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent Customer Service
Wow - I came to this site to leave a 5* review; it's amazing that Millets has an average score of 4.8 from tens of thousands of reviews!
Popped into Millets today for a quick look and ended up buying 2 pairs of premium walking boots thanks to Doug. Doug has worked for Millets for 61 years (yes really) and knew the original Mr Millet personally. Fantastic service - thank you.
October 23, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Millets Customer Care Team
Attentive service
Attentive service, good stock of camping and outdoor essentials. My favourite local store for those things!
August 14, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Millets- Chippenham
Vicki was very helpful in choosing my latest footwear from this store.
Always find a good bargain.
October 15, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Helpful staff member (Vicki)
Helpful staff member (Vicki) - friendly and store had what I needed. Great prices.
October 14, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Chippenham
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
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