I had such a fantastic experience at Millets thanks to Doug. He took the time to understand exactly what I needed for my first backpacking trip and patiently talked me through the different option... See more
Company replied
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Went in today for the second time this week to get some last minute supplies for a camping trip this weekend and on both visits I had amazing customer service, the staff were proactive in helping, g... See more
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The manager was publicly berating and demeaning the junior member of staff. This is not acceptable behaviour and as a customer is very uncomfortable. When I went to the counter to pay both carried on... See more
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Doug was friendly, welcoming and helped reassure me that the rucksacks I was looking to purchase were suitable. He also had a look if they had something else in stock I was looking for. Efficient chec... See more
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Company details
About Millets - Chippenham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
17/18 High Street, SN15 3ER, Chippenham, United Kingdom
- 01249 472533
4.9
Excellent
974 reviews
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Great place for your outdoor needs
Doug was pleasant, knowledgeable and ended up selling me a pair of shoes that I’m very happy with.
March 26, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
It was a great experience last time…
It was a great experience last time when I shop from millets Chippenham. Vikki gave me an excellent service.
March 20, 2025
Unprompted review
Reply from Millets - Chippenham
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Really good customer service from the…
Really good customer service from Vicki from the moment I walked in the store. Thank you!
March 21, 2025
Unprompted review
Reply from Millets - Chippenham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Amazing!!
Amazing!!! Vicky was really helpful and patient while I tried on many boots. A pleasure to deal with thank you.
March 21, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Always popping in for bits & bobs
Always popping in for bits & bobs. Staff so very helpful & a great select of stock to choose from.
March 20, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Doug was very helpful and pleasant
Doug was very helpful and pleasant
March 19, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I needed some wide waterproof walking…
I needed some wide waterproof walking trainers and had been looking elsewhere with no luck. The shop assistant (female) was very helpful indeed and found just what I needed. She gave a personal recommendation for the Merrell speed strike 2 GTX which were on offer too. She was very pleased to be able to help me.
March 11, 2025
Unprompted review
Reply from Millets - Chippenham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Customer service was lovely
Customer service was lovely, Denise helped me get a pair of trousers from the top rack when I couldn't reach, amazing people
March 4, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Very helpful and friendly service.
March 3, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Karl was pleasant and very helpful…
Karl was pleasant and very helpful without being at all pushy to make a sale. Totally different experience to my earlier visit to jd sports which is why I didn't mind paying a little more for a good quality product and polite helpful service
February 25, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Excellent Staff
All the staff were so helpful and went out of their way to make sure we had everything we needed.
February 22, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Doug was very pleasant
Doug was very pleasant, polite and helpful this morning. Thank you
February 20, 2025
Unprompted review
Reply from Millets - Chippenham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Doug was extremely helpful
I was served by a super helpful man called Doug today. I needed a waterproof coat for my 13 year old and he was very helpful. He was very knowledgeable and patient. Having this shop in Chippenham is a real asset especially for DofE equipment as nowhere else locally really sells the same.
February 19, 2025
Unprompted review
Reply from Millets - Chippenham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Vicki was great!
Vicki was great, very polite and let me know about the store’s return policy in case the wellies I was buying didn’t fit, super helpful! :)
January 31, 2025
Unprompted review
Vicki and Jim were very helpful
Vicki and Jim were very helpful. Brought new walking boots. Wanted waterproof as I'm getting wet feet with my current boots. Vicki was very knowledgeable and gave good advice on which ones were the best.
January 31, 2025
Unprompted review
I love it that Millets welcomes dogs
I love it that Millets welcomes dogs. My dogs were given a dog biscuit each which they loved.
We were served by Harvey and his colleague. He helped me find the right size and colour trousers as they were very high. I love the trousers too and it was so nice to see lots of 'short' size available.
January 25, 2025
Unprompted review
Pleased with friendliness & helpful…
Pleased with friendliness & helpful staff.
January 21, 2025
Unprompted review
Great advice…
Very pleased with my new hiking trainers. Product and buying experience were first rate.
Big shout out to Vicky for helpful and knowledgeable advice in making a good purchase decision.
January 17, 2025
Unprompted review
Helpful service, Great Product
Helpful service from
Karl. Good quality product.
Great to have a shop on the high street rather than just buy on line.
January 10, 2025
Unprompted review
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