Millets - Colchester Reviews 

1,327
TrustScore 5 out of 5

5.0

17-18 High Street, CO1 1DB Colchester, GB


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Rated 5 out of 5 stars

I purchased a pair of Scarpa walking boots from Millets in Colchester last year and the stitching on the right boot had perished over time. I took them into store yesterday to discuss the problem and... See more

Company replied

Rated 5 out of 5 stars

The staff in the Colchester shop were very helpful. After my visit, I was able to order the correct size on-line, which worked fine

Company replied

Rated 5 out of 5 stars

I had an urgent need for socks as i had managed to neglect my feet when leaving Derby at 10am this morning! Belinda was extremely helpful, even de tagged and facilitated my sliding my fresh cotton a... See more

Company replied

Rated 5 out of 5 stars

Visited Millets Colchester today to purchase a Safari hat and would just like to thank Lee & Vic for all their help. They were both so friendly & helpful and made the experience such a pleasure. The... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Colchester

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 17-18 High Street, CO1 1DB, Colchester, United Kingdom

  • 01206 574615

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,327)

5,532 reviews in the last 12 months

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Rated 5 out of 5 stars

A big thanks to Sophie for helping me…

A big thanks to Sophie for helping me to purchase a pair of walking boots. Fab advise and customer service.

September 30, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Shopping at Millets

I went into Millets yesterday to purchase a day sack. The young man who served me by the name of Rob couldn’t have been more polite, cheerful and helpful.

September 27, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

fabulous attention given by Mandy to…

fabulous attention given by Mandy to try raincoat on. Then Lee attended to my payment and accepted the Voucher given on- line. Thank you very much

September 26, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Customer Service - Human & Kind!

Sophie was very welcoming and inclusive, she went above and beyond to ensure my partner and I were supported to purchase a great pair of trainers. She was patient and kind. Thank you

September 21, 2024
Unprompted review
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Reply from Millets - Colchester

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Lee was excellent

Lee was excellent. Really good advice and helpful.

September 20, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Good professional help for camping equipment

Went to Millets 4th September looking for a replacement tent pole for a broken one. I was guided to Gareth who got one the right thickness. I was expecting to have to cut it to size and string it in the pole set myself but Gareth did this all for me in the shop. Great service I was really impressed with him and his colleagues. Will now make this my first choice in Colchester for tent equipment

September 4, 2024
Unprompted review
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Reply from Millets - Colchester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Purchase of a pair of trousers

I came into Millets looking to purchase a pair of trousers suitable to play bowls in, I was approached by Vic and Lee who took note of what I was looking for and the colour that I required, when checking the rail on the trouser that i liked there was not my size and length, Vic then check her phone which stated they had those in stock, on checking the delivery that had come found the correct waist and length. I tried those on and as they fitted I purchased.
Vic and Lee were both very helpful, polite and courteous and I thanked them for their assistance.

September 19, 2024
Unprompted review
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Reply from Millets - Colchester

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Lee was very helpful and knowledgeable

Lee was very helpful and knowledgeable. Great customer service

September 19, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Lee was very friendly and helpful

Staff very friendly and helpful good prices good quality clothes.

September 18, 2024
Unprompted review
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Reply from Millets - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Belinda was phenomenal

Belinda was phenomenal! Just amazing! So thoughtful and helpful nothing was too much trouble. Even refunded and redid the whole payment to apply my Blue Light Card (which I completely forgot to tell her about until after everything had gone through...) Really great service, and really great prices. Cannot recommend highly enough!

September 14, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Another pleasant shop at Milletts

I have visited Millets many times and each has been pleasant. Mandy served me this time and she was kind, patient and helpful. She found me the right pair of shoes and was not fussed about a few trips to collect a few options from the store. Thanks Mandy. See you next time.

September 13, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Mandy was so professional and caring person

As normal I went to purchase a touch MS Mandy was so helpful to find out the best one.
Thank you so much for your help.

September 13, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Always great on price

Excellent product, great price and super helpful assistance by Mandy.

September 12, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great value items

Great value items, great clothing at great price. Helpful and polite staff, especially Mandy.

August 22, 2024
Unprompted review
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Reply from Millets - Colchester

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Belinda was extremely helpful and…

Belinda was extremely helpful and patient as was not sure what I was looking for. she took her time and helped me buy a hiking stick.very friendly and a credit to the company.thank you

September 6, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Belinda was extremely helpful

Belinda was extremely helpful . She found what we needed and gave great advice.

September 9, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Lee provided excellent service

Lee provided excellent service. Friendly and knowledgeable.

September 6, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly staff…

I popped into the Colchester store for some lightweight shorts. I found what i wanted, no stress, and the product was discounted. Friendly staff. The staff let me try them on and offered a discount on a headover. Which I accepted.
What made the visit was Vic & Lee who were upbeat and fun to talk to. I will be popping in on my next visit to the town just to see what's new.

September 5, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you to Sophie and Gareth

Thank you to Sophie and Gareth in the Colchester Millets store. The service I received today was first class, excellent, and very professional. I was after an attachment for my Rugsack which you both went out of your way to help me. Thank you again

September 2, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Outstanding service from Belinda

Outstanding service from Belinda! Polite, helpful with hint of great sense of humor. She made our short visit in Millets very pleasant. Her standards of providing great customer care could be set as example and training tool across the company.

September 2, 2024
Unprompted review
Millets - Colchester logo

Reply from Millets - Colchester

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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